WPC150: MH-Read: SCM - Chapters 3 (sections), 9, and 15
The two-way flow of communication between marketing participants is called utility.
Blank 1: information
When a firm decides to combine multiple modes of transportation to complete a single long-distance movement of freight, shipping is being used.
Blank 1: intermodal
To minimize costs many firms employ a production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered - - to go to the assembly line.
Blank 1: just Blank 2: in Blank 3: time
The task of involves the buying of all materials needed by the organization; also called procurement.
Blank 1: purchasing
When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of .
Blank 1: quality
Due to high costs, only a small proportion of shipping goes by air. However, its primary benefit is .
Blank 1: speed
The purpose of the Malcolm Baldrige National Quality Award is that it sets a(n) for overall company quality using several key areas for measurement.
Blank 1: standard or benchmark
ISO is a worldwide nongovernmental federation of national bodies.
Blank 1: standards
ISO is not part of the government, but is a federation of national bodies.
Blank 1: standards
The utility added by marketing intermediaries that adds value by making products available when they're needed is utility.
Blank 1: time
When products are available when they are needed they are said to have utility.
Blank 1: time
The economic term for the want-satisfying ability, or value, that organizations add to goods or services is .
Blank 1: utility
What strategy focuses on a company deciding where to locate its operations?
Facility location
True or false: A quota is a tax placed on imports.
False
True or false: The area of logistics that brings goods back to the manufacturer because of defects or for recycling is inbound logistics.
False
A manufacturer who assembles the components of a computer for sale is providing which type of utility?
Form
What international standard focuses on managing a company's impact on the environment?
ISO 14001
Which of the following would be kept in a storage warehouse from one year to the next?
Lawn mowers Holiday decorations Snow blowers
Mediating trade disputes among nations and overseeing cross-border trade issues and global business practices are functions of:
The World Trade Organization (WTO)
The marketing function that provides place utility or distribution from the producer to the consumer includes which of the following activities?
Warehousing Inventory management Shipping
A distribution system where producers manage all of the marketing functions at the retail level is a(n):
administered distribution system
Pipelines are a useful means of transporting oil because they:
are cheap are fast
Small and medium-sized firms are often better prepared to leap into global markets because they:
can react quickly to opportunities
The goal of logistics is to manage the physical flow of materials and information from points of origin to points of consumption:
meeting customer requirements at a profit
U.S. workers will see increased competition from other countries in the future due to:
outsourcing to foreign countries
ISO 14001 requires a firm to have a(n) policy, specific improvement targets, audits of environmental programs, and top management review of processes.
Blank 1: environmental
Arrangement of resources, including people, to most efficiently produce goods and services is referred to as .
Blank 1: facility Blank 2: layout
The least-expensive way to send goods overseas is by .
Blank 1: ship, boat, or ships
In what way will globalization impact U.S. businesses?
Increased competition Loss of jobs in manufacturing Concerns for product safety
Which type of utility opens two-way flows of information between marketing participants?
Information utility
Companies sometimes spend millions to move location:
for proximity to customers
Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):
inter-firm process
Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the , thus, developing an inter-firm approach to operations management.
Blank 1: Internet
planning helps to solve issues related to facility layout, facility location, and inventory control.
Blank 1: Operations Blank 2: Management
The function of distribution is represented in the 4 P's of the marketing mix as utility.
Blank 1: Place
refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.
Blank 1: Quality
When producers manage all marketing functions at the retail level they are employing a(n) distribution system.
Blank 1: administered
Retailers can compete with online retailers by using which of the following distribution systems to be more efficient?
Administered Contractual Corporate
Traditional quality control was conducted at the of the production line.
Blank 1: end
ISO 14001 is a system that manages a firm's impact on the .
Blank 1: environment
The term means selecting a geographic location for a firm's operations.
Blank 1: facility Blank 2: location
The transformation of raw materials, parts, and other inputs into finished goods such as shoes, cars, or clothes is done by .
Blank 1: factory Blank 2: processes
A person responsible for bringing raw materials, packaging, other goods and services, and information from suppliers to producers is working in the field of logistics.
Blank 1: inbound
Because of , more flexibility in choice of business location has increased while allowing firms to remain competitive.
Blank 1: information Blank 2: technology
Which of the following are part of possession utility?
Delivery Providing credit Installation
What agreement created a free-trade area among the United States, Canada, and Mexico?
North American Free Trade Agreement (NAFTA)
Which method of transportation is the cheapest when sending goods overseas?
Ship
True or false: Corporate, contractual, and administered distribution systems allow traditional retailers to compete with online retailers successfully.
True
True or false: Quality control inspections were conducted at the end of the production line in the past.
True
True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.
True
A regional group of countries with a common external tariff, no internal tariffs, and coordinated laws to facilitate exchange among members is the definition of:
a common market
Economies of scale, being closer to customers to reduce distribution costs, or being nearer to resources, are reasons why companies may spend millions of dollars to move their .
Blank 1 (choose one): facilities, operations, or facility
Choosing facility location has become more flexible for both companies and employees through the use of such as texting, teleconferencing, cell phones, and email.
Blank 1 (choose one): information or communication Blank 2: technology
The movement of goods within a warehouse or on the factory floor to specific workstations is .
Blank 1 (choose one): materials or material Blank 2: handling
Threats to global trade include
terrorism income inequality rogue states
The second-largest surface transportation mode is .
Blank 1: motor Blank 2 (choose one): vehicles or vehicle
The entire sequence of linked activities that must be performed by organizations to move goods from the sources of raw materials to the ultimate consumer is a(n):
supply chain or value chain
Logistics involves planning, implementing, and controlling the flow of final goods to their destination to satisfy customers, and it must do all of this while still insuring a for companies.
Blank 1: profit
Global trade offers opportunities because there are so many potential .
Blank 1: Consumers
Which are included in the second largest surface transportation mode because of their ability to deliver to more locations?
Trucks Vans
The type of distribution system in which intermediaries are independent but agree to cooperate are participating in a(n):
contractual distribution system
The physical arrangement of resources in the production process refers to:
facility layout
The basic premise of just-in-time inventory is:
minimum inventory is kept on hand
The primary benefit of shipping goods by air is:
speed
U.S. business will experience increased in the future due to the effects of globalization.
Blank 1 (choose one): competition, challenges, opportunities, or outsourcing
The definition of a(n) ______ is a tax imposed on imports.
tariff
The use of government regulations to limit the import of goods and services is called:
trade protectionism
What is the definition of trade protectionism?
The use of government regulations to limit the import of goods and services
The area of logistics that manages the flow of finished products and information to business buyers and ultimate consumers is:
outbound logistics
The firms often better prepared to leap into global markets and react quickly to opportunities are:
small and medium businesses
Finding the highest quality material resources, the best suppliers, and then negotiating the best prices are all responsibilities of someone in a role.
Blank 1 (choose one): purchasing or procurement
The method of transportation that carries the largest percentage by volume of all goods shipped within the United States is .
Blank 1 (choose one): railway, rail, railroad, railways, railroads, or trains
Holding goods in a facility or facilities for later distribution is a logistics function known as .
Blank 1 (choose one): storage or warehousing
The marketing activity that involves planning, implementing, and controlling the physical flow of materials, finished goods, and information from points of origin to points of consumption to meet customer requirements at a profit is .
Blank 1: logistics
A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as requirement planning.
Blank 1: materials
A person responsible for the movement of goods within a warehouse or on the factory floor to specific workstations is working in the field of .
Blank 1: materials Blank 2: handling
The area of logistics involved in managing the shipment of shoes to a retailer is logistics.
Blank 1: outbound
If you were choosing a means of transportation for oil, the cheapest and most dependable would be by .
Blank 1: pipeline or pipelines
Doing whatever is necessary to transfer ownership from one party to another is utility.
Blank 1: possession
When a consumer receives fast and friendly service after purchase, he or she is said to be enjoying utility.
Blank 1: service
When something has the ability to satisfy a want, ability, or value to goods or services it is said to have .
Blank 1: utility
The entire sequence of linked activities that must be performed by organizations to move goods from the sources of raw materials to the ultimate consumer is called a(n) .
Blank 1 (choose one): supply or value Blank 2: chain
The U.S. free trade agreement with Costa Rica, the Dominican Republic, El Salvador, Guatemala, Nicaragua, and Honduras is .
Blank 1: CAFTA
The North American Free Trade Agreement (NAFTA) created a free-trade area among the United States, , and .
Blank 1: Canada Blank 2: Mexico
A(n) distribution system is one where all of the marketing functions at the retail level are managed by the producer.
Blank 1: administered
A franchise system such as McDonald's is an example of a distribution system.
Blank 1: contractual
A person responsible for planning, implementing, and controlling the physical flow of materials and information from points of origin to points of consumption to meet customer requirements at a profit is working in the field of .
Blank 1: logistics
Which type of utility provides fast, friendly assistance during and after a sale, as well as offering training in product usage over time?
Service utility
Which of the following are functions of the World Trade Organization?
To mediate trade disputes among nations To oversee cross-border trade issues
The type of distribution system that is owned by the manufacturer throughout the channel of distribution to the retail stores is a(n):
corporate distribution system
A large part of the cost of distribution is storage. Storage costs include:
operating the warehouse facility the cost of the warehouse facility the cost of equipment to move goods in the warehouse
A variety of shipping methods are used within the continental United States, but the one that handles the largest volume of goods are
railroads
MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.
sales forecasts
Seasonal goods such as Christmas or Thanksgiving decorations would be held in a(n):
storage warehouse
Form utility is provided to customers when:
strings, frame, and a handle are assembled into a tennis racket
A(n) , or trading bloc, is a regional group of countries with a common external tariff, no internal tariffs, and coordinated laws to facilitate exchange among members.
Blank 1: common Blank 2: market
Intermediaries who are independent, but agree to cooperate have likely formed a(n) distribution system.
Blank 1: contractual
In a distribution system, all of the intermediary functions are owned and controlled by the manufacturer.
Blank 1: corporate
Transporting an automobile manufactured in Japan by truck to a dock, then by boat to the United States and then by railroad and truck to an inland city in the United States would require shipping.
Blank 1: intermodal
Which of the following countries are members of the Central American Free Trade Agreement (CAFTA)?
Honduras Guatemala Costa Rica Nicaragua
A collection of the best practices for managing an organization's impact on the environment is ______.
ISO 14001
A comprehensive set of environmental standards that encourages companies to conduct business in a cleaner, safer, and less wasteful way is known as _____.
ISO 14001
A type of problem that operations management planning helps to solve as it relates to manufacturing is:
facility layout
When raw materials, parts, and other inputs are changed into finished goods such as shoes and cars, it is done by:
factory processes
