Z370 Final - Practice Questions

Select all that apply Select recipient characteristics that contribute to resistance to change. dispositional resistance fear of the unknown fear of failure peer pressure openness to experience

Dispositional resistance Fear of the unknown Fear of failure Peer pressure

What are the values that employees actually exhibit based on their observations of what occurs on a daily basis? specific values enacted values general values espoused values

Enacted Values

Confusion with the new guard policy at the rec center. Director of personal, Jared, is deciding how to communicate the new rules with the guards so that they're in compliance for an upcoming health department visit. Jared's thoughts are an example of Noise Feedback Encoding Decoding Jargon

Encoding

During the phase ____ of the three phase socialization process, employees come to learn what the organization is really like.

Encounter

The tendency to stick to an ineffective course of action when it is unlikely that a bad situation can be reversed is: availability bias representativeness bias overconfidence bias escalation of commitment bias

Escalation of Commitment Bias

Punctuated equilibrium is concerned with: how a group limits change how a group ensures there are no changes in roles how a group functions in the face of change how a group ignores innovation

How a group functions in the face of change

What is the behavior called when a leader organizes and defines what group members should be doing to get the best output possible? emotional rationale employee organizing structuring work initiating structure

Initiating Structure

Select all that apply Which of the core influence tactics are most effective at building commitment? inspirational appeals legitimating tactics consultation rational persuasion

Inspirational appeals, consultation, rational persuasion

The style of conflict management described as confronting the issue cooperatively, identifying the problem, generating and weighing alternatives, and selecting a solution is: integrating compromising dominating obliging

Integrating

A progressive win-win strategy to find an agreement that is better for both parties and no longer divides a fixed pie among the parties is: integrative negotiation mediation distributive negotiation conciliation

Integrative negotiation

Select all that apply Which of the following are included in common teamwork competencies? (Check all that apply.) Getting the work done well, even if it's late Interacting with team members constructively Contributing to the team's work Keeping the team on track

Interacting with team members constructively Contributing to the team's work Keeping the team on track

Select all that apply The forms of power associated with one's job or position in an organization are referred to as position power and include: legitimate power reward power coercive power expert power

Legitimate, reward, coercive

The expanded view of resistance states that it is caused by the interaction between the changer, the change recipient, and: the individual the work that the changer and change recipient does the company managers the relationships between the change recipients and change agents

The relationships between the change recipients and change agents

Select all that apply Team performance strategies include: the tasks and responsibilities of the members setting goals for the team determining who will be on the team plans that outline exactly what the team is to do

The tasks and responsibilities of the members Setting goals for the team Plans that outline exactly what the team is to do

Companies with a(n) ______ culture have an external focus and value flexibility.

Adhocracy

A change ______ is someone who is a catalyst in helping organizations to deal with old problems in new ways.

Agent

When decision makers are influenced by the first information they receive even if it is irrelevant, it is: overconfidence bias anchoring bias representativeness bias confirmation bias

Anchoring Bias

Select all that apply Select the three levels of organizational culture. Basic underlying assumptions Observable artifacts Espoused values External environment

Basic underlying assumptions Observable artifacts Espoused Values

Princess Anne Fashion Company employees have to be ready for demanding customers. Their family atmosphere at work helps them deal with some of the negative customers. This best illustrates a _____ culture at Princess Anne. Market Adhocracy Meritocracy Hierarchy Clan

Clan

What type of company culture resembles family type organizations where collaborations are encouraged with trust and support among employees? hierarchy adhocracy clan market

Clan

Making threats and actually carrying out punishment is which type of power? coercive legitimate reward expert

Coercive

Select all that apply Known as the three Cs, what characteristics must team players possess in order for their team to be successful? collaboration commitment concentration competency

Collaboration Commitment Competency

Select all that apply The main ways that people react when others try to manage or influence them are: commitment compliance resistance empowerment

Commitment, Compliance, Resistance

Select all that apply What are the characteristics that leaders look for in employees when creating higher leader-member exchange (LMX) relationships? competence positive personality introversion agreeableness

Competence Positive Personality Agreeableness

The give-and-take style of resolving a negative conflict is: avoiding. obliging. integrating. compromising.

Compromising

Roger runs a small nonprofit group. He wants to buy a copier, because he knows it will be cheaper than going to the copy store. One of the other employees remarks that they should make do with an inexpensive copier from Walmart or staples, but Rogers wants one on that will copy legal documents and collate reports. Roger may be impacted by _______ bias. Framing Hindsight Anchoring Availability Confirmation

Confirmation

What is it called when a decision maker recognizes information that supports a decision, while ignoring contracting information? judgmental heuristics cognitive biases overconfidence bias confirmation bias

Confirmation Bias

When Jen received a bonus for reaching her sales goal, her employer was using which form of power? Coercive power Referent power Expert power Reward power

Reward Power

Select all that apply Which of the following are aspects of team composition? communications by members skills and abilities of members processes and goals it sets knowledge and experience of members

Skills and abilities of members Knowledge and experience of members

As a manager, Haley has established a new work group to tackle a particular project. She has introduced all the members to each other and the group has elected a leader. However, lately Haley has noticed that some group members are procrastinating on their duties. Two cliques have formed within the group and they are frequently arguing with and challenging the group leader's opinions. Which of the following stages of group development process is Haley observing? Forming Storming Norming Performing Adjourning

Storming

The extent to which team members are dependent on each other to accomplish their work is called punctuated equilibrium. task cohesion. task interdependence. task commitment.

Task Interdependence

As a leader, Caitlyn emphasizes the importance of job relationships that focus on mutual trust, respect for employees' ideas, and regard for their feelings. Per the Behavioral Theory of Leadership, Caitlyn is a leader high in: Conscientiousness Empathy Initiating Structure Consideration Leadership signaling

Consideration

Functional conflict is also referred to as ______ or cooperative conflict.

Constructive

Rich is part of a newly-formed work group. He has been introduced to the group members but can't trust them. The group hasn't chosen a leader, and Rich feels unsure about his exact role within the group. According to Tuckman's five stage model of group development, which of the following states is Rich Piana's group currently in? Forming Storming Norming Performing Adjourning

Forming

Maintenance roles in a group are those that: define the group's common goals foster supportive interpersonal relationships clarify the group's common purpose keep the group on track

Foster supportive interpersonal relationships

Nicole is a manager under pressure to increase monthly profits. She isn't sure what the solution is for her financial dilemma. She decides to use the rational decision-making model to determine the best path for a solution. The problem has already been defined by headquarters. Now Nicole has to... Generate alternative solutions Evaluate the alternative solutions Identify additional opportunities Implement a solution Evaluate the solution

Generate alternative solutions

A firm with a(n) ________ culture is more likely to develop reliable internal processes, extensive use of measurement, and implementation of a variety of control mechanisms.

Hierarchy

Sanjay promotes the benefits of little or no conflict within an organization. This, he states, leads to greater productivity. Is this analysis correct and why or why not? No. Organizational conflict is inevitable and can have constructive consequences Yes. This analysis is correct. No. Less conflict leads to lower productivity due to boredom Yes. Conflict should be avoided whenever possible as it always has negative consequences No. Productivity and conflict are not related at all.

No. Organizational conflict is inevitable and can have constructive consequences

An attitude, feeling, opinion, or action shared by two or more people that guides behavior is a(n) ______.

Norm

Select all that apply Which of the following statements show the benefits of norms? Norms provide more efficient group operations. Norms help groups move through the development process. Norms bring a sense of order to a group. Norms consist of a framework for continually creating new guidelines.

Norms provide more efficient group operations Norms help groups move through the development process Norms bring a sense of order to a group

Nate is a manager at a small plant store. He is working with an unhappy customer who is yelling at him. Nate's policy on handling customer complaints is to give the customer what they want even at a cost to the company. This represents the ________ conflict-handling style. Compromising Integrating Obliging Avoiding Dominating

Obliging

Select all that apply Which of the following statements describe how building work flow rhythm fosters collaboration in teams? Team schedules are unneeded because every team member knows what to do. Team members have their interdependent needs met. Team members know what they need to do and when. Team efforts are better coordinated.

Team members have their interdependent needs met. Team members know what they need to do and when. Team efforts are better coordinated.

At which stage of Lewin's three-stage model of planned change does the organization provide employees with a convincing reason to change? feedback adaptation refreezing unfreezing

Unfreezing

Bernard Bass concluded that leaders manage, and managers do what? inform influence inspire lead

Lead

Companies with a(n) _________ culture have a strong external focus and value stability and control.

Market

Lewin's Model of Change

Unfreezing Changing Refreezing

The task roles that facilitate a group's work include (Select all that apply): supporting interpersonal relationships defining interpersonal relationships defining a common purpose clarifying a common purpose

Defining a common purpose Clarifying a common purpose

Escalation of ______ leads to increasing intensity and cycles of provocation that result in the replacement of substantive debate with extreme positions.

Conflict

Doctor Bradley left a voicemail for his patient to go over the test results of his recent blood work. He asked his patient to promptly call him back. The patient receiving the voice mail interprets the message as urgent and his interpretation of the message is an example of Noise Feedback Encoding Decoding Jargon

Decoding

The bias that takes place because we are optimistic based on overestimates overconfidence bias confirmation bias hindsight bias representativeness bias

Overconfidence bias

Plans that outline exactly what the team is to do such as goal setting and defining member roles are team ______ strategies.

Performance

Which stage in Tuckman's model of group development focuses on resolving task problems and achieving more than one person could alone? forming adjourning norming performing

Performing

SATA Select all that apply Hard influence tactics include: pressure legitimating tactics consultation personal appeals

Pressure, legitimating tactics

What is the main focus of the interest-based approach to negotiation? problem solving acquiring the most value selling a position choosing relationships

Problem Solving

The decision-making model that assumes managers are fully objective and have all the data needed is the: emotional decision model rational decision model intuitive decision model irrational decision model

Rational Decision Model

Hybrid reward systems are best for motivating teams because they: reward people only when the entire organization achieves its goals recognize team performance recognize individual and team performance recognize individual performance

Recognize individual and team performance

When one's personal characteristics and social relationships become the reason for compliance, the base of influence is _______ power.

Referent

Select all that apply Which of the following are the forms of power you possess independent of your job or position in an organization? Referent power Coercive power Expert power Reward power

Referent power, Expert Power

Select all that apply Which of the following are characteristic of basic underlying assumptions? They are highly susceptible to change. They reflect employee's core beliefs about the company. They are taken for granted over time. They guide the behavior of an organization.

They reflect employee's core beliefs about the company. They are taken for granted over time. They guide the behavior of an organization.