(10) BUSN Ch 10
D
The main difference between a group and a team is ___________. A. skills in a work team are random and varied B. group members experience positive synergy C. teams exist primarily to share information D. team members work interdependently; group members work independently E. group members hold each other accountable
E
The new HR team is finally building some camaraderie amongst its members. This represents which of the following stages of group development? A. Forming B. Storming C. Performing D. Adjourning E. Norming
D
The new research group is filled with conflict. Ross and Dawn are still competing to gain leadership and have the team follow their personal lead. The team is confused not only about leadership, but also about the reason they were called together. There is a great deal of aggravation and disenchantment with the research group. At this point, the research group is experiencing which of the following group stages? A. Forming B. Adjourning C. Performing D. Storming E. Norming
C
To plan next year's strategy, Jill has brought the best and brightest from around the organization together. Representatives from each area were asked to bring their ideas for the new year. This represents which kind of team? A. Self-managed work team B. Virtual team C. Cross-functional team D. Problem-solving team E. Executive team
A
Toby is an accounting clerk whose responsibilities include processing invoices for payment. Along with a person from shipping/receiving and one from purchasing, he is developing a method to streamline the process to improve accuracy and speed up the payment of invoices. These three people comprise a _____________ team. A. cross-functional B. virtual C. process D. self-managed E. problem-solving
D
Which of the following major concepts of group behavior describes the degree to which members are attracted to one another? A. Status B. Norms C. Size D. Cohesion E. Roles
d
Which one of the following would be considered a command group? A. Kim from quality assurance, Pat from sales, and Terry from production work together on a product launch project. B. Rhonda, Trish, and Mary belong to the same gym and work out together. C. Tom, Dick, and Harry sit at the same lunch table every day. D. Bob, Rick, and Gary all work in one work center to add gauges to the dashboard of the truck cab as it moves down the production line. E. Jim from HR, Luke from engineering, and Larry from production are interviewing candidates for director of marketing.
A
Without even saying it, everyone in the sales group knows that meetings start 5 minutes behind schedule. This exemplifies which of the following group concepts? A. Norms B. Status C. Cohesion D. Roles E. Size
D
Work groups differ from work teams in that _______________. A. group members hold each other accountable B. work team members work interdependently C. the work of group members requires joint effort D. work team members generally have complementary skills E. group members work collectively and share information
A
____________ describes when the success of everyone depends on the success of each person, and the success of each person depends on others. A. interdependence B. expertise C. more than one person D. cohesive E. common goal
A
_________________ facilitates cooperation and reduces the need to monitor each other's behavior. A. trust B. structure C. leadership D. resources E. reward system
C
_________________ has a Western bias. It's consistent with individualistic cultures like the United States. A. Cohesion B. Process C. Social Loafing D. Global perspectives E. Incubation
D
Roger, who is a lead baker for Rudi's Bakery, has been on a work team for more than a year. Over time, the group members have grown really fond of each other and are proud to be on this team. The stage that this team is at would be which of the following? A. Adjourning B. Performing C. Storming D. Norming E. Forming
E
Rudi's Bakery has pulled together a cross-functional team that is looking at the issues of distribution. This is the team's second meeting, and there is a great deal of confusion over who the real leader is and what the exact goals are for the team. The stage that this team is at would be which of the following? A. Adjourning B. Performing C. Forming D. Norming E. Storming
D
Rudi's Bakery works with many teams in their organization. Every week members of a work team, with participants from all areas of the organization, get together to look at all the key measures for success. This kind of group is best called which of the following? A. Problem solving B. Virtual C. Focus D. Cross-functional E. Self-managed
d
A team composed of members from a collectivist society ________________. A. will treat all team members as equals B. will encourage members to act independently C. will be high in uncertainty avoidance D. will prefer consensus before taking action E. will want more details before making decisions
b
ABC Company would like to gather ideas about redesigning the work flow. In this situation, a ________ group would be the better choice because they are better at ____________ A. small; getting the job done B. large; generating ideas C. large; figuring out what to do D. small; brainstorming E. large; completing tasks faster
E
Although global teams offer many benefits, there are also drawbacks. One of the more obvious drawbacks is ____________. A. supervision of members B. time zone differences C. limited groupthink D. diversity of team members E. difficulty in communicating
A
Among the contextual factors that contribute to team effectiveness, we find _____________. A. adequate resources, trust, and rewards B. an absence of social loafing, task significance, and a clear delineation of roles C. diversity, autonomy, and a common purpose D. proper structure, complementary abilities, and manageable conflict E. specific goals, skill variety, and member flexibility
D
An international team that relies heavily on large amounts of disparate information may be better positioned to capitalize on its ___________ then a team from one country would. A. multi-lingual capabilities B. low power distance C. individualism D. diversity E. cohesiveness
e
As group leader, Julie always sat at the end of the long conference table. She assigned the seat to her right to her favorite group member. The other group members were appalled when a new member took the seat to Julie's right. Their reaction was likely caused by ____________. A. not clearly defining the roles of group members B. pressure to conform C. assigning status to an inanimate object D. improperly setting the norms when the group was formed E. incongruency between the status symbol (the seat to Julie's right) and the status of the new member
A
At Rudi's Bakery sales staff must travel the country meeting with their distributors. The best kind of meeting to have when employees are disbursed in different locations is which of the following? A. Virtual B. Sales C. Self-managed D. Cross-functional E. Problem-solving
E
At Rudi's Bakery, if the large work team finds a problem with one of the success metrics, a _____________ team is then formed to address that specific finding. A. self-managed B. focus C. cross-functional D. virtual E. problem solving
B
Before implementing team processes as the standard way of doing business, managers are well advised to ____________. A. select only candidates for employment who have participated on athletic teams B. estimate the cost of using teams vs. having individuals work independently C. conduct training of the entire workforce on the benefits of working in teams D. train the workforce in conflict management E. seek former military veterans who are accustomed to working on teams
B
During the ___________ stage, a cross-functional group adopts a slogan and begins to enjoy each other's company. A. storming B. norming C. adjourning D. performing E. forming
C
Five workers from the machining department are brainstorming ideas to reduce waste. Their ideas will be presented to their supervisor who will decide which, if any, to implement. These five workers comprise a ____________ team. A. self-managed B. process C. problem-solving D. virtual E. cross-functional
D
Group cohesiveness contributes to the performance of the organization when _____________. A. cohesiveness is low and goals are supported B. attitudes are unfavorable and cohesiveness is moderate C. cohesiveness is moderate and commitment to the goals is high D. the goals of the group are aligned with the goals of the individuals E. employee attitudes are unfavorable but cohesiveness is high
C
Identifying the stage of a group's development is important to managers because ___________. A. managers don't have the luxury of closely monitoring the activities of every group B. additional instruction in working in groups can be tailored to the group's stage of development C. when problems arise within the group, the manager will know how to help the group work through them D. the stage of development will give some indication of when the group's work will be done E. when additional pay is attached to group participation, pay will be triggered by the completion of each stage
B
It is important that groups carefully select their standards of behavior because ______________. A. before the group can begin to perform, its norms must be approved by management B. group members tend to conform to the group norms so they will fit in C. a pack mentality could result if the norms are too aggressive D. those standards will to a large degree determine the success rate of the group E. setting them too high will paralyze the group
C
It is important to remember that ___________. A. standing groups will progress through each stage only once B. ad hoc groups often skip the norming stage C. groups need not progress through each stage in order, and some even backslide, particularly if membership changes D. groups are more effective than individuals E. every group will go through each of the five stages
e
It is time to decorate the event hall for the company Christmas party. For this activity, a _________ group would be better because they are better at ___________. A. large; finding facts B. large; figuring out what to do C. small; generating ideas D. large; problem solving E. small; getting the job done
E
Jennifer recently began working in the auditing department of a mid-size accounting firm. One good way for her to learn acceptable office behavior in this new role is to ___________________. A. call friends who are accountants for advice B. search YouTube for videos related to accounting firms C. check with her neighbors D. check with the American Institute of CPAs for guidelines E. observe what other people in the office do
A
John is trying to decide whether or not a team is the best approach to reach the division's goals. When he assesses what is needed to reach the goals, he can see that many of the people in the division will be dependent on others on the team for their own success. This is an example of which of the "team tests" we use to determine if a team will do better than an individual? A. Is there interdependence between the tasks? B. Does this require a certain expertise? C. Can the work be done better by more than one person? D. Will the team be cohesive? E. Does the work create a common goal?
D
Lucien must manage a team with members from China, Italy, Brazil, Jordan, Sweden, and South Korea. One of his larger challenges will be to ________________. A. align group goals with corporate interests B. overcome language barriers C. overcome national pride issues D. develop cohesiveness among team members E. select an effective team leader
D
Marietta works in a production department alongside six other workers who do the same type of work. Each works independently but pool their output into the same bin. Marietta is part of a(n) _________. A. problem solving group B. cross functional team C. work team D. work group E. ad hoc group
D
Members have been selected for the problem-solving team. They have exchanged contact information and are discussing what roles they will assign, who will be in charge, and what they intend to do about the problem they have been given. This team is in the ____________ stage of group development. A. storming B. adjourning C. performing D. forming E. norming
A
One would expect to find more social loafing in a team with ____________________. A. more members from Western cultures B. a smaller number of members C. South American members D. more members from China than India E. more European members
B
Randy likes to volunteer for group assignments, but only with the larger groups. He attends every meeting but never contributes to the work of the group. Randy is guilty of ___________ A. social manipulation B. social loafing C. group think D. group shift E. anonymous contribution
D
Social loafing is a very individualist perspective. Countries that value the individual over the team should be more cautious and not surprised to see social loafing. This represents which of the current issues in teams? A. Cohesion B. Process C. Structure D. Global perspectives E. Incubation
B
The animosity between Harlan and Chastity is about to tear the group apart. Both want to be the leader and have solicited support from the other group members. This group is in the __________ stage. A. norming B. storming C. forming D. performing E. adjourning
A
The customer care team has leveraged ________ to be the very best. They have a great deal of cooperation and have little in fighting. A. trust B. structure C. leadership D. resources E. reward system
