11.8.10 Remote Desktop & Assistance

A specific process is followed to establish a Quick Assist remote session between a helper and a sharer. From the list below, arrange the steps in that process in the correct order.

Both the helper and the sharer start Quick Assist. The helper selects Assist another person. Quick Assist on the helper's side obtains a session code. The helper provides the code to the sharer. The sharer enters the code in their Quick Assist app. The sharer's Quick Assist joins RCC chat session. The helper selects View Only or Full Control. The sharer is prompted to confirm. Quick Assist connects to the RDP Relay service.

You manage several Windows systems that are members of a domain. Your company uses Remote Assistance to help diagnose user desktop issues. All computers are configured to allow Remote Assistance. One day, you receive a Remote Assistance request from someone you don't know using an invitation file you created several weeks ago. What can you do to prevent this from happening again? (Select two.)

Decrease the timeout for invitation files. Require a password on invitation files.

You are the desktop administrator for your company. You would like to manage the computers remotely using a tool with a graphical user interface (GUI). Which action should you take? (Select two. Each answer is a possible solution.)

Open Computer Management and connect to each remote computer. Establish a Remote Desktop connection to each computer.

You have a Windows system that you would like to manage remotely. You enable Remote Desktop on the computer. While working from home, you find that your home firewall is blocking Remote Desktop. Using the port numbers assigned by default, how can you configure the firewall to allow a Remote Desktop connection to the system?

Open port 3389 in the network firewall.

You need to configure Remote Assistance on your Windows system so that invitations can only be used from computers running Windows Vista or later. Click the System Properties option you would use to do this.

Advanced

You need to connect to a remote Windows system using Remote Desktop. How can you copy files from your local hard drives to the remote computer with the least amount of effort?

In the Remote Desktop Connection options, edit the local devices and resources options.

You manage a Windows system that is a member of a Workgroup. The computer is shared by three users. Each user has a standard user account. Mary is one of the three users of this computer. She wants to access the computer using a Remote Desktop connection. How do you allow Remote Desktop access for Mary while granting her the least amount of privileges possible?

Make Mary's user account a member of the Remote Desktop Users group.

You're a system administrator. You're currently using the Quick Assist application from your Windows 10 laptop to remotely help an employee with their Windows 10 PC driver issue. In order to remotely connect to the Windows 10 PC, you need to log in. Which of the following user account types can you use to log in with? (Select two.)

Microsoft account (MSA) Azure Active Directory AD Account

You have a computer running Windows 10. You have just enabled Remote Desktop on the computer so you can connect to it using a low-speed broadband connection from home and run a few reports. You need to optimize the performance of your Remote Desktop session for your slow connection. Select the Experience setting(s) that will optimize performance

Persistent Bitmap Caching

You were having trouble with your Windows system, and you initiated a Remote Assistance session with a Help Desk technician. The technician has taken control of your system to perform several checks. She has now asked you to take back control of the system. What should you do? (Select two. Each answer is a complete solution.)

Press Esc. Click Stop sharing.