1.3.5 Knowledge of Conflict Management Techniques

Name the 5 responses to conflict

1. Competing 2. Accommodating 3. Avoiding 4. Collaborating 5. Compromising

Name 4 steps to help identify and gain clarity about conflict when a team is in conflict.

1. Identify the root cause of the conflict 2. Identify what is at stake for the team 3. Speak with individuals separately 4. Find common ground 5. Create a plan of action as a team

Name 5 ways to quickly diffuse the situation in times of conflict

1. Stay Calm 2. Listen to all perspectives 3. Identify points of agreement and disagreement 4. Set limits and ground rules. 5. Handle challenging questions

Name 3 conflict management strategies

1. Using "I" messages rather than "U" messages 2. Addressing conflict directly 3. Avoiding hyperboles and words like "always" and "never"

In which type of conflict response do es an individual neglect their own concerns to satisfy the concerns of other people.

Accommodating

In which type of conflict type do individuals not address conflict and do not seek to satisfy their own interest or the interests of others?

Avoiding

In which type of conflict response do the individuals work with others to find a solution that fully satisfies all interests?

Collaborating

Which response to conflict is a competitive response, where the individuals seek to satisfy their own needs without regard to, and often at the expense of, others involved.

Competing

A _________ approach to conflict management is better when handling an emergency.

Competitive

Which type of conflict response is best?

Non is better or worse.

Who created a grid of the 5 types of compromises that show assertiveness and cooperation?

Thomas-Kilman