1.6

Why should you consult your hardware manufacturer's documentation prior to attempting a Do-It-Yourself fix?

You might void your warranty if you tinker with the hardware.

What command would you enter if you wanted to test the integrity of the E drive and repair any errors that are found?

chkdsk E: /f

What should you do before you put a plan into action?

Consider the possible outcomes of the fix action.

When you start a troubleshooting discussion with a user, what should you have them do?

Give you the status of the computer, including any error messages or unusual conditions.

What is the first step in the CompTIA troubleshooting model?

Identify the problem by gathering information.

You cannot access the wireless network. In Device Manager, you see a small red X near the network adapter. What does this indicate?

The device has been disabled.

If you plan on diagnosing a problem by searching technical forums or other Internet resources, what information should you provide if you are getting an error message?

The exact text of the error message.

What are grinding noises coming from the system most likely a warning sign of?

The hard drive is physically damaged.

You notice that your monitor is flickering a lot. What is a likely explanation for this issue?

The refresh rate may be too low or too high.

While you are performing troubleshooting, a program is not responding and will not close when the exit button is clicked. How can you end the frozen program without losing your other work?

Press Ctrl+Alt+Del, start the Task Manager, and end the task from the Applications tab.

What would you need to do if you wanted a computer to always look for a bootable CD before looking to the local hard drive?

Set the BIOS boot sequence to check the optical drive before the hard disk drive.

If you are experiencing a problem caused by an outdated driver, where should you look to update it?

The Support section of the manufacturer's website

What is a symptom of an overheating computer?

The computer locks up, freezes, or shuts down.

In which step of the troubleshooting process do you question the obvious?

The second step, in which you establish a theory of probable cause

After performing the standard troubleshooting steps, your built-in Ethernet port still isn't functioning. Which option should you check before escalating the problem?

The system BIOS

Why is it important to ask a user questions when first hearing about a problem?

To help you classify the problem in terms o1f nature and scope

If technicians are attempting to replicate a problem reported by a user, what are they doing?

Trying to cause the issue to happen again so they can see it for themselves

What should you do when you suspect that there are multiple issues to troubleshoot?

Address each issue individually.

What is the most important question to ask a user when trying to determine what a problem is, and why?

Ask "What has changed?" because the thing that has changed is usually responsible for the problem.

You press the power button on a computer, but it does not start. What is the first thing that you should do when diagnosing this problem?

Check physical connections and power sources.

What is a symptom of a computer's power supply beginning to fail?

Computer reboots randomly, usually on startup.

How should you approach troubleshooting when there are multiple levels of work?

Consider multiple approaches, prioritize each level, and divide and conquer.

You are advising a colleague about best practices when troubleshooting. You have suggested the following actions to help identify the problem: Gather information, duplicate the problem, question users, identify symptoms, and approach multiple problems individually. If you are following the troubleshooting model, what other piece of advice should you give?

Determine if anything has changed.

Once a theory is confirmed, meaning that you have found the root cause of a problem, what should you do next?

Determine the next steps to resolve the problem.

If you purchase and install a third-party graphics card into your workstation, what should you do to ensure its proper operation?

Disable the onboard graphics card.

After resolving a problem for a user, what can you do to help avoid similar problems in the future?

Document lessons learned and implement preventive measures.

What is the last step of the troubleshooting process?

Document your findings, actions, and outcomes in a knowledge base.

During the troubleshooting process, what should you do if implement a solution but find that it didn't solve the problem as anticipated?

Establish a new theory or escalate.

If there are errors during the Power-On Self-Test (POST), how does the computer tell you what the problem is?

It emits a sequence of beeps that act as a code for the type of problem.

Manufacturer websites are a great source for what types of resources?

Manuals, drivers, and knowledge bases

You just connected a monitor to your VGA port, but the monitor is showing the same thing that is on your laptop screen. What do you need to do in order to have different applications open on each display?

You need to go to the Display options and select the option to extend the desktop across all displays.

What command would you use if you wanted a computer to drop its current IP address?

ipconfig /release

What command would you use if you wanted the computer to obtain a new IP address from the network host?

ipconfig /renew