215-0901 Funeral Home Operations Final exam

Stays in the selection room with the family at all times.

"Direct" counseling is when the funeral director

Vertical sides at right angles to the bottom.

A "state" casket is one which is /has

All of these (worn, buried, displayed)

A keepsake urn is one which

Any of the above styles

A semi-tailored casket interior style combines the tailored interior with the

Concrete

A top seal burial vault is usually made from what material?

Concrete

An air seal burial vault is NOT usually found in this material?

Steel

An end seal burial vault is customarily made from which of these materials?

Yes

Are all burial vaults considered "outer burial containers?

Yes

Are mass murders or suicides considered as "disasters"?

Directing/actuation

Being part social worker and part psychologist is a helpful characteristic in

Goals

Broad statements about what an organization wants to achieve

Air seal

Bural vaults that are manufactured of solid copper usually utilize which sealing method?

One is to confirm their selection so that no mistakes are made as to what they want. The second reason is to Help eliminate buyer's remorse so you should let them know that they made good choices.

Confirming and reassuring the family after they have made selections of service and merchandise (post selection counseling) provides two important functions.

Melt through the plastic bag and seep into the urn itself

Cremated remains that are inurned before being allowed to cool may?

200

Cremation urns for adults should contain at least ____ cubic inches.

Plastic

Double seal burial vaults are usually produced in what material?

Rites of passage

Example of _________ would be baptism, marriage, and funeral services.

The structural ability of the vault is increased

How do lining materials affect the structural integrity of concrete burial vaults? (i.e., a copper inner liner within a concrete burial vault)

Bi-unit pricing

If a client family walked into a casket selection room, and they found that the price of the casket was separate from the service charge (2 prices), then this would be an example of?

$450

If one is eligible for a benefit of $1500, it will be paid in lieu of what monies?

Consecutive grouping

If the caskets in your selection room began with the least expensive, then became more expensive as you walked further in the room, this would be an examploe of which arrangement method?

$255.00

In order to receive THIS amount of money, there must be a surviving spouse or dependent surviving child.

Regular couch

In this opening style, it would be impossible to view the body from head to toe.

Maiden name? - Improper question Address? - Proper question Age? - Improper question Why did you leave your previous employer? - Proper question What do you like to do in your spare time? Any Hobbies? - Proper question What is your HIV status? - Improper question Where were you born? - Improper question Did you file any lawsuits against your previous employers? - Improper question Are you married? - Improper question What is your religion? - Improper question

Indicate if the following questions can legally be asked of a prospective employee during an interview.

No

Is a grave liner considered a burial vault?

Yes

Is a grave liner considered an outer burial container?

Yes

Is it possible for the victims of a disaster to be someone that wasn't even at the disaster site?

People are self-centered and not concerned with the organization's goals - Theory X assumption. Commitment to objectives is a function of the rewards associated with achievement - Theory Y assumption. The expenditure of physical and mental effort in work is as natural as play or rest. - Theory Y assumption. The average person inherently dislikes work and will avoid it if possible. - Theory X assumption The average person learns, under proper conditions, not only to accept but to seek responsibility. - Theory Y assumption.

Match each trait with its proper designation

The middle number when numbers are arranged in increasing values, from the smallest to the largest number.

Median

Forty

Merchandiser state that funeral homes should have a minimum of ____ square feet per casket unit displayed.

Forty

Merchandisers state that funeral homes should have a minimum of _____ square feet per casket unit.

John, Teri, his wife, and Morris, their son, are considered to be an/a_______ family.

Nuclear

Quartile

One-fourth of the casket sales when arranged in median order.

The Federal Insurance Contributions Act is generally most affiliated with this government agency.

Social Security Administration

Ethnocentrism

Sometimes, as Americans, we feel that we are better than other peoples or cultures. The term for this is?

Objective

Specific statements of ends, the achievement of which are contemplated within a specific time period.

Singel hinged cap

The "slip head panel" is a variation of the ______ opening style.

Incandescent lighting

The illumination caused by a heated filament

Florescent Lighting

The lighting from a tubular electric discharge lamp

Florescent lighting

The lighting from a tubular electric discharge lamp

Mode

The number that occurs most frequently in a listing of numbers.

Help prevent grave robbery

The original reason that burial vaults were invented was to

Hinged and fold down for viewing

The regular half couch casket features ogees that

86

The standard size of the adult burial vault is 30 x _____?

Mean

The sum of a group of figures divided by the number of units

Range

The upper and lower limits of a series of numbers.

$1500.00

The veteran whose death is service connected is generally entitled to what sum of money?

Hinged Cap

This casket opening style allows for a single or double style

Douglas McGregor

This person was responsible for Theory X and Theory Y assumptions about human behavior

Abraham Maslow

This person was responsible for the "Hierarchy of Needs"

Velvet

This premium fabric is described as one of slik, cotton, or possibly rayon with a nap

Mores

What are the rules of behavior that are considered vital to the welfare of the group and accompanied by relatively severe sanctions?

7, 10 , 12

What are the standard gauges found in metal burial vaults?

The VA Burial Allowance

What benefit consist of $300.00?

Social Security Death Benefit

What benefit is also called the "lump sum death benefit"?

Educational grouping

What casket display method groups 3-4 caskets together, so each can be shown to the family in some detail? These caskets are different from each other, but they represent the remainder of the caskets shown in your selection room.

Crushed

What casket interior style uses material that is placed between metal forms, steamed to shape, then applied to a suitable backing material?

Elliptic ended

What casket shell design resembles an old-timey claw-footed bathtub in its shape?

Square cornered

What casket shell type is probably the easiest to create or produce?

The top is removed from the casket, allowing viewing on both sides.

What is so special about a "pries" or "clergy" casket?

Getting workers involved in decisions

What is the "keystone" of Theory Z?

No money

What is the amount of money one would expect to collect from filing a 90-2008 form?

No Money

What is the amount of money that one could expect to collect by filing a 40-1330 form?

No charge.

What is the cost for burial in a National Cemetery?

Two years following the final disposition.

What is the length of time one has to file for the VA Burial Allowance?

There is no time limit.

What is the length of time that one has to file for a VA marker or monument?

Two years following the death.

What is the length of time that one has to file for the $255 government benefit?

Thirty

What is the maximum number of caskets that merchandisers recommend that you have on hand to show families?

D-Mort

What is the name of the agency established by the Federal Emergency management Agency to care for the remains and the survivors of a disaster (established in 1990)?

The ogee and cap are separate. The ogee stays in a fixed position for viewing while the cap raises.

What is the position of the ogee (on the head end) in the open hinged cap casket?

It was separate from the cap and hinged and folded down while the cap was raised.

What is the position of the ogee in the open regular couch casket?

Concrete

What material is used to make a sectional box?

Air Seal

What type of burial vault seal allows a small amount of water to enter the bottom portion of the vault?

Functional pricing

When a funeral home divides its prices into 3-4 separate prices; namely, casket, services, facilities, and automobiles, then this is an example of ?

The fewer rooms the better

When determining the rooms for the selection room.

Japan

When speaking of TQM (Total Quality Management), deming is largely responsible for implementing TQM in what foreign county?

Strategically

When speaking of planning, Klicker (your text's author) states that: "Key to the success of a funeral home is not only good operational planning, but also the ability to think _______.

Quantity discount

When you buy 8 cases of embalming fluid, the price is 70 per case, but 9 or more cases drops the price to 60 per case.

Cash discount

When you buy new pers for the chapel, you save 10% on each pew if you pay for them at one time and not finance them.

Vital Statistics

Which of the following refer to demographics?

Single hinged cap

Which of these are you NOT likely to find in a gasketed format?

Plastic

Which of these best describes a synthetic material that is softened, and then hardened to shape?

Tufted

Which of these interior styles appears to have small puffs in the cloth, and may or may not have a button or stich in the puff?

Itemization

Which of these is the oldest pricing method used in funeral service?

Bronze

Which of these materials is not a typical metal used in air seal burial vault construction?

Cement

Which of these materials is not a typical primary burial vault material?

Twenty

Which of these numbers in closer to the average number of caskets that United States funeral homes show their client families?

Most US Post Offices

Which of these places customarily stocks US Flags for burial purposes?

Plated

Which of these utilizes an electrolytic process in its creation?

Use of hearse

Which of these would not be grouped as a cash advance item?

Florescent lighting

Which type of lighting burns cooler?

Incandescent lighting

Which type of lighting burns hotter?

Incandescent lighting

Which type of lighting is high in yellows?

Herzburg

Who developed "hygiene factors" and "motivators", or those items that keep someone happy at a job, or cause dissatisfaction if not met?

Rebate

You get 10% cash back from a casket supplier when you order by mail with a coupon.

Trade discount

You get a discount on a stretcher because you have done business with a particular mortuary chemical supplier