220 -702 Practical Application
When a computer will not boot from a bootable floppy disk what are the most likely cause? (choose two) A. The boot sequence in the BIOS is incorrect B. The hard drive has more than one partitions defined C. The floppy drive is dirty D. There is no partition on the hard drive E. The boot floppy is formatted on FAT 16
A & C A. The boot sequence in the BIOS is incorrect C. The floppy drive is dirty
While playing a stereo CD audio, adjusting the left hand speaker's volume from windows, effects the right hand speakers instead. What are the most likely causes of the problem? (choose two) A. An incorrect CD audio cable was used B. The volume controls are muted C. An IRQ conflicts exists D. The right hand speaker is plugged at the wrong connector on the sound card E. You need to run windows utility from the correct working directory
A & D A. An incorrect CD audio cable was used D. The right hand speaker is plugged at the wrong connector on the sound card
Which of the following procedures should you follow when you are installing a video card with on-board memory? (choose two) A. Use an ESD strap B. Leave the power ON C. Flash the BIOS D. Unplug the PC
A & D A. Use an ESD strap D. Unplug the PC
A user complains that their laptop is not displaying the correct amount of memory when they view the System Properties. The system seems to be missing 128MB. What is the most likely cause? A. 128 MB shared video memory B. Incorrect setting in CMOS C. The Operating Systems has 128 MB reserved D. System Properties only reports free memory
A. 128 MB shared video memory -Many laptops use shared video memory for the video card. In such a configuration a system with 512 MB of installed RAM with 128 MB assigned to the video card will display 384 MB In the System Properties.
What is the maximum cable length, in meters, using 20-gauge twisted-pair shielded cable that can be between two devices that need to utilize the full speed of a USB interface? A. 5 B. 6 C. 7 D. 4
A. 5 -The USB operates at two distinct speeds. Full speed gives a bandwidth of 12Mbit/sec. At this speed, shielded cable must be used to obtain adequate noise immunity and prevent electromagnetic interference (EMI). Shielded cable is about 5mm. in diameter, and cable segments can have a maximum length of 5m.
Most laptops use a power adapter that converts: A. AC current to DC current B. DC volts to AC amps C. AC amps to DC volts D. DC current to AC current
A. AC current to DC current -The power adapter on the laptop converts from AC to DC. The adapter can be on the power cord or inside the laptop.
After answering a service call, you find a customer's computer is dead. Which of the following checks would you preform first? A. Check the AC outlet voltage B. Check for excessive EMI C. Check to see if the power suppl is functional D. Check the CMOS battery
A. Check the AC outlet voltage -Never overlook the obvious. Perform problem determination by checking all connections first, and that includes power connections. If the PC is plugged in, a faulty AC outlet would cause a dead computer.
Which of the following interfaces has the highest throughput? A. ECP B. UPP C. EPP E. SPP
A. ECP -Both ECP and EPP use bidirectional communication. EPP only allow communication in one direction (half duplex), while ECP allows simultaneous bidirectional communications (full duplex). Furthermore, ECP uses a DMA channel which enables direct access to peripherals and thus makes it faster.
Which of the following would be considered the primary communication method used for one personal digital assistant to communicate with another personal digital assistant? A. IR B. 100BaseT C. IEE1394 D. USB
A. IR PDAs (personal digital assistants) use wireless Infrared (IR) to communicate.
You are troubleshooting a throughput problem on an 802.11b wireless network. A user complains that as she moves about the office, her client device loses connections to the network resources.The client still shows a signal received from the access point, but cannot access the network. You determine that the client signal cannot reach the access point. How might you best resolve the problem? A. Increase the client radio power B. Increase the access point radio power C. Move the access point closer to the user. D. Covert the network to 802.11a
A. Increase the client radio power. -The output power of the transmitting radio has an effect on the range of the link. A higher output power causes the signal to be transmitted a greater distance, resulting in a greater range. Conversely, lowering the output power reduces the range.
Which device type listed is not radio based? A. Infared B. 802.11a C. Bluetooth D. 802.11g
A. Infared
What Function does the buffer serve in a printer? A. It stores print jobs until they can be printed B. It cleans print heads C. It polishes fuser wheels D. It cleans excess toner from drum
A. It stores print jobs until they can be printed The buffer is printer memory used to temporarily store data that needs to be printed.
Laptop Video display can also be referred to as: A. LCDs B. DVMs C. VGAs D. PLAs
A. LCDs
How is the drum erased during the cleaning phase of the laser print cycle? A. LED light B. A scraper blade in corona the toner cartridge C. High voltage D. The primary corona wire
A. LED light -A set of LED's totally expose the drum, thus erasing the image on it.
One of your hard disks has failed. You believe it is still within the warranty period of 5 years. When you find the original receipt it appears hopelessly faded. Other receipts in the same location are older yet are perfectly legible. What could cause this? A. Receipt was printed using the thermal process B. Receipt was printed using the ink-jet process C. Receipt was printed using the impact process D. Receipt was printed using th laser process
A. Receipt was printed using the thermal process -Receipt was printed using the thermal process. The thermal process degrades more quickly than the other choices. The thermal print process is the least suitable for long term storage or archiving.
A dot matrix printer is printing erratic, faint or uneven. Which action would you take to correct the problem? A. Replacing the ribbon B. Replace the timing belt C. Adjusting the paper feed tension D. Adjusting the tractor feed tension
A. Replacing the ribbon The print ribbon is worn out and needs to be replaced.
What should be done after installing a new ink-jet cartridge? A. Run the printer alignment program B. Reboot your computer C. Adjust the assignment manually D. Print a very detailed picture
A. Run the printer alignment program -The new ink-jet cartridge should be aligned. Most printers have a print alignment software program.
Which of the following devices would NOT be considered a field replaceable unit (FRU)? A. System case B. System hard drive C. Power supply D. Video card
A. System case
Your company provides 802.11b and 10/100 Ethernet network access in all conference rooms. The sales team has assembled in one of the conference rooms in order to prepare a big presentation. They are working on laptops that have built in wired and wireless cards. They choose to use the wired Ethernet connection to take advantage of the increased speed. One user's connection seems to be much slower than the others. Of the choices given, which is the most likely to fix the slower connection? A. Temporarily disables the Wireless card. B. Remove wireless card C. Update drivers for Ethernet card D.Replace Ethernet patch cable.
A. Temporarily disables the Wireless card. -It appears as if the user is connecting through the wireless interface. The first step would be to disable the wireless interface and re-evaluate the connection speed. The patch cable would be the second option.
You have a customer who calls you to report that her computer shuts down and reboots on its own when she tries to start it. What is one possible cause? A. The power supply is not providing enough power to the system B. BIOS is set to reboot C. The SCSI CD-RW is using too much power D. The CMOS is configured to cycle
A. The power supply is not providing enough power to the system -One likely cause of sporadic system reboots could be a malfunctioning power supply. Fluctuations in the voltage would cause reboots.
Which component in a laser printer is responsible for the transfer of toner from the drum to the paper? A. Transfer corona B. Fuser C. Scraper blade D. Primary corona
A. Transfer corona -The Transfer corona is charged at around +600 volts DC. The image on the drum is toner charged at less than -600 Volts DC. The electrical difference draws the toner from the drum to the paper. A light print image that is not due to low toner could be attributed to a faulty transfer corona.
Which of the following are benefits gained from cleaning the inside of the computer? (Choose Two) A. Increase CPU processing speed B. Provide better system cooling C. Reduce the risk of component failure D. Increase boot up speed E. Increase the speed of your computer
B & C B. Provide better system cooling C. Reduce the risk of component failure
After inserting a floppy disk and accessing the A drive, you get the error message: "Drive A not ready, Abort, Retry, Fail" Which of the following could be the problem? (Choose two) A. The power connector is loose B. The floppy disk is bad C. The FDD is bad D. The drive is dirty and needs to be cleaned E. The drive cable is defective
B & D B. The floppy disk is bad D. The drive is dirty and needs to be cleaned
In which of the following situations should Continuous Aware Mode (CAM) be configured on wireless LAN clients? (choose two) A. Portable laptop stations whose users need the ability to roam away from power sources B. Laptop computers that can remain connected to a power source C. PDAs with limited battery life D. Desktop stations that are rarely moved from their permanent location
B & D B. Laptop computers that can remain connected to a power source D. Desktop stations that are rarely moved from their permanent location
What is the charge on the drum after the conditioning phase? A. 0 B. -600V C. +6000V D. +600V
B. -600V -A large negative voltage is applied to the photosensitive drum.
What is the typical voltage provided by an officer or home receptacle? A. 120 Volts DC B. 120 Volts AC C. 220 Volts AC D. 170 Volts AC
B. 120 Volts AC Alternating Current (AC) is present in our home or office receptacles. In the United States, the voltage is 120 volts.
You have been asked to help a sales effort that will have six sales people traveling nationally. The salespeople will be using laptops in semi-permanent booths in shopping malls. Each location has a 6 month lease. Which communication connection would you recommend? A. Infrared B. 802.11g C. Bluetooth D. Cellular
B. 802.11g
What happens during the writing or exposing phase in a laser printer? A. Toner is transferred to the PC drum B. An image of the characters is written to the PC drum C. Toner is transferred to the paper D. Laser burns the image onto the paper
B. An image of the characters is written to the PC drum The writing phase (sometimes called the exposing phase) causes the image of what you are printing to appear on the photosensitive drum.
A page from a laser printer is smeared, what is the most probable fault? A. Dirty Corona Wire B. Bad fuser unit C. Poor quality paper D. Low toner
B. Bad fuser unit -A bad fuser unit will cause smearing on a printed page.
Jim uses his portable computer at home as well as in his office. His computer is running windows 2000 Pro. He has a docking station at the office so that he can connect to his company's network. However, Jim does not want to start any network services while he is using his computer at home. How would Jim configure his computer such that both uses are easily implemented? A. He must use two different portable computers one set up for the office and one set up for his home use B. Create two Hardware profiles and invoke the correct on during the boot up C. Create two system polices and invoke the correct one during the boot up D. Create a roaming profile
B. Create two Hardware profiles and invoke the correct on during the boot up -Multiple hardware profiles can be set from the Hardware Tab in System Properties. You can set two or more profiles with or without docking stations.
On the dot-matrix you only see the bottom half of the characters. What could be a possible cause of this? A. Paper text incorrectly on tractor B. Defective print head C. Wrong paper thickness D. Defective home position
B. Defective print head The print head is defective and should be replaced.
Which component of a laser printer can be damaged if exposed to sunlight? A. Laser Unit B. Drum C. Primary Corona D. Fuser Unit
B. Drum The Drum is sensitive to light. Remember, the drum of a laser printer is called a photosensitive drum, and will be damaged if exposed to sunlight.
Your external modem is not functioning properly and you suspect that a faulty serial port may be the problem. Which tool should you use to test the serial port? A. Null modem cable B. Loopback plug C. Cable tester D. Multimeter.
B. Loopback plug -Loopback plugs can be used to test local ports of a computer.
How would you get a newly installed or re-installed PCMCIA card to work? A. Enable in CMOS B. PCMCIA is Hot Swappable in Windows C. Set Jumpers D. Reboot
B. PCMCIA is Hot Swappable in Windows -PCMCIA is plug and play compliant, and hot swappable as well.
You have just completed all of the recommended and critical updates from the Windows Update site. Your printer now prints dozens of pages of strange characters instead of your documents. The printer's self test works perfectly. What should you do? A. Check your word processor B. Roll back the Printer driver C. Reinstall the updates D. Check the Language settings
B. Roll back the Printer driver -You have a definite cause and effect here. The printer itself is working properly. That leaves the driver as the next possible problem. XP provides the ability to recall the previous driver and restore proper operation.
Where in Windows 2000 would you connect or disconnect the network printer? A. Start, Settings, Task B. Start, Settings, Printers C. Start, Settings, Network D. Start, Settings, Connections
B. Start, Settings, Printers In Windows the Printers folder is used for printer management. The Printers folder can be reached from Start->Settings.
A customer who calls for support with a monitor problem can't wait for a service technician. She describes the problem as having no monitor signal, no screen saver and hibernation is not configured. She says that she believes that the problem is the video card. There are three identical functioning systems in her office. Which of the following components would you ask the customer to substitute to try and pinpoint the problem? A. All flat ribbon cables. B. The monitor C. The motherboard D. The video driver chip.
B. The monitor - Either the monitor or the video adapter could be the cause of this problem. By replacing the monitor we could be sure if the video adapter is the source of the problem or not.
Most Laser print cartridges contain several components. Which choice is not part of the replacement cartridge? A. Primary corona B. Transfer corona C. Drum D. Scraper Blade
B. Transfer corona -Most replacement laser cartridges contain The Primary corona, the Drum, Toner, and scraper blade. The transfer corona is a printer component.
Which of the following components are not found in the toner cartridge of a laser printer? A. Primary corona wire B. Transfer corona wire C. Cleaning blade D. Photo-conductive drum
B. Transfer corona wire The Toner Cartridge or EP (Electro-Photographic) cartridge when purchased contains the photosensitive drum, the cleaning blade and the primary corona wire. The transfer corona wire is located on the printer itself.
A customer calls and says that her computer will not boot. The customer reports that she can hear the fan and drives running and the lights on the box are lit but the screen is blank. Which components would you take to the site to fix the problem? (choose 2) A. Power Supply B. Power Cable C. Monitor D. Video Cable
C & D C. Monitor D. Video Cable
What are possible ways to print a printer self test page? (choose two) A. By pressing the engine control button B. From the start menu of the task bar C. Through properties of the printer settings D. Through operator panel on printer E. By inserting special test paper
C & D C. Through properties of the printer settings D. Through operator panel on printer
A Word document is printed from the printer icon on the Word toolbar, however the document prints to the wrong printer. How can this be fixed? (Choose 2) A. Word can only access one. B. Close the document and save it as a print file. C. Select print from the File menu in Word and choose the right printer. D. From the Printer Folders configure more than one printer as the default. E. Set the appropriate printer as the default.
C & E C. Select print from the File menu in Word and choose the right printer. E. Set the appropriate printer as the default.
Which of the following would a failed processor fan most likely cause? (Choose two) A. Floppy drive failure B. Hard drive failure C. System lockups D. CD-ROM drive failure E. CPU damage
C & E C. System lockups E. CPU damage -A failed processor fan would cause the CPU to overheat. This could damage the CPU or make the CPU work incorrectly which would cause system lockups.
You have just installed a 128MB 168 pin DIMM on an ATX motherboard. The board already has 128MB installed in 72 pin SIMM slots. When your system boots it only recognizes 128MB of RAM in installed. Which of the following are possible causes? (choose three) A. You need to remove one of the 72-pin memory chips so you have one of each. B. A jumper is not set to support both types of memory C. BIOS is not set to Read both types of memory D. You need to update or upgrade your BIOS E. The motherboard only supports one type of memory at a time.
C, D & E -C. BIOS is not set to Read both types of memory D. You need to update or upgrade your BIOS E. The motherboard only supports one type of memory at a time.
If a Laser printer pulls multiple paper sheets at one time, what are the possible cause? (Choose three) A. Defective toner cartridge B. Worn Fuser C. Worn Separation Pad D. Improper media E. Humidity
C, D & E C. Worn Separation Pad D. Improper media E. Humidity
What Electrical Charge is present on a laser printer drum after charging? A. 0 Volts DC B. +600 Volts DC C. -600 Volts DC D. None of these
C. -600 Volts DC -Drum is at -600 Volts DC
By default, what ID is a SCSI adapter usually set to? A. 0 B. 9 C. 7 D. 5
C. 7 -Remember the general rules: The boot disk is usually set to ID 0. The host adapter is usually set to ID 7.
Which of the following devices would indicate a good fuse? A. An Ammeter B. A Voltmeter C. An Ohmmeter D. A Micrometer
C. An Ohmmeter -You are measuring the continuity of the wire in the fuse. Use the ohms scale, or an ohmmeter to do this. A good fuse will produce a value of 0.00 ohms.
You have a group of company representatives covering a large convention. Their goals are to provide exposure for your company's products, and to look for new ideas. The key to this is to give your representatives the ability to exchange contact information with each other quickly using their PDAs. Which communication connection would you recommend? A. Cellular B. Infrared C. Bluetooth D. 802.11g
C. Bluetooth Bluetooth is the best choice here. It provides the highest level of interoperability. It will allow contact information to be quickly shared.
A Customer calls for help on a multimedia system that continuously locks up when booting up. This system has recently been upgraded with a new network adapter card. Which of the following actions would you take first? A. Replace the power supply and reboot B. Upgrade the operating system C. Check that the new card is properly seated D. Remove the adapter card and test for conflicts
C. Check that the new card is properly seated -Remember that a normally operating system that malfunctions after a device is added strongly indicates the new device as the problem.The problem here is the adapter card, not the operating system or the power supply
Why would the back of a page come out dirty on a Laser printer? A. Light weight paper B. High humidity level C. Contaminated fuser D. Bad AC power module
C. Contaminated fuser The fuser could be dirty. For example it could be contaminated with toner.
In Windows XP how would you cancel a document that has already been sent to the print queue? A. Right cilck the printer icon on the menu bar of the application you are printing from and go to the properties. B. Select Add/Remove Printers from the Control Panel choose your printer and Edit the queue order C. Double Click the printer's icon in the printer folder and cancel printing. D. Select the print setup option in the application.
C. Double Click the printer's icon in the printer folder and cancel printing. -To cancel a print job we must first open the Printers folder, open the printer, and cancel printing of the print job.
To print a file in Windows XP, you could A. Drag and Drop printer icon to file B. Drag and Drop file to the printer folder C. Drag and Drop file to the printer icon D. Drag and Drop printer folder to file
C. Drag and Drop file to the printer icon -Drag and drop a file to a printer's shortcut icon on the desktop, to a printer icon in the Printers folder, to the printer's queue window, or alt-click a document file and chose Print.
A customers states that a large black border has suddenly appeared around the edge of his Windows desktop. What would be the first reasonable question you would ask him? A. Has the operating system just been upgraded? B. Have you adjusted the contrast? C. Have you checked the video monitor control settings? D. Have you checked to see if the video cable is loose?
C. Have you checked the video monitor control settings? -The most likely cause of the problem is incorrect video monitor settings.
When using a voltmeter to measure an unknown voltage source, which scale should be used? A. Doesn't matter B. Lowest C. Highest D. Middle
C. Highest - If a high voltage is measured with a low scale setting, you will damage your meter and cause possible electrocution.Remember to use a higher setting on your scale, and drop it down accordingly.
Which port would a digital video camera normally use? A. USB 1.0 B. IEEE 1284 C. IEEE 1394 D. RS-232
C. IEEE 1394 The Digital VCR Consortium, consisting of more than 50 manufacturers of consumer electronics firms has adopted the IEEE-1394 High Performance Serial Bus as the standard digital interface between consumer Digital Video products.
What is the best way to keep a system cool with proper airflow? A. Remove the lid B. Use a lower voltage processor C. Keep slot back plates in place. D. Add a second power supply with fan.
C. Keep slot back plates in place. Remember, the slot covers (plates) in the back of the PC not only keep out dust and dirt from inside the system case, but also keep the air flow constant within the case.
Which would be the best print process for legal documents and those meant for long term storage? A. Impact B. Thermal C. Laser D. Ink-jet
C. Laser The laser process will best withstand the normal range of temperature and humidity variations. Under ideal conditions all but the thermal process are suitable.
What part of a dot matrix printer can you bur your finger on ? A. Fuser B. Roller Assembly C. Print head D. Paper tray
C. Print head
A customer reports that the fan has stopped working in the the power supply on their PC, but the computer is still running fine. What would be the proper repair procedure in this situation? A. Replace the transformer B. Replace the Fan C. Replace the power supply D. Lubricate the fan with oil.
C. Replace the power supply
What is the cause of chip creep? A. Chips memory that is incompatible with the motherboard B. Chips that don't communicate with other chips C. Thermal expansion and contraction D. Overheating of chips due to electrical short
C. Thermal expansion and contraction
The paper transport system of a dot matrix printer is primarily: A. Pick-up roller B. Self guided C. Tractor rollers D. Tractor feed
C. Tractor rollers Dot matrix printers can use plain paper when a sheet feeder is attached, but remember the primary paper path is using sprocket fed continuous form paper loaded into the printer's tractor rollers.
Replacement of the Print cartridge in a laser printer will not repair a problem with which of the choices given? A. Scraper blade B. Drum C. Transfer corona D. Primary corona
C. Transfer corona -Most replacement laser cartridges contain The Primary corona, the Drum, Toner, and scraper blade. The transfer corona is a printer component.
You have just installed a new multi-function printer that includes a small LCD panel, memory slots, scanning, and faxing capabilities in your customer's home office. What is the next step? A. Thank the customer for their business B. Leave your card in case there is a problem C. Walk the customer through the features D. Make sure you hand them the manual.
C. Walk the customer through the features -While it is important to thank the customer, provide them with contact information and be sure they have the manual, the best course of action is to go over the usage and features of the product.
When replacing a power supply which of the following would you use to determine a replacement unit? A. Current B. Resistance C. Wattage D. Voltage
C. Wattage
You install a new local printer. When you print a test page on the printer, the printer prints some printer code and extra blank printer pages. What is the possible cause? A. Un-secured or loose printer cable. B. Empty toner cartridge C. Wrong printer driver D. Overloaded Paper Tray
C. Wrong printer driver
What is the charge on the paper during the image transfer phase? A. 0 B. -600V C. -6000V D. +600V
D. +600V -The paper has the high positive charge at the image transfer phase.
At 1k ohms with a 15 amp fuse, what will your multimeter read for a good fuse? A. .0015 ohms B. .075 ohms C. 1.0 ohms D. 0 ohms
D. 0 ohms You are measuring the continuity of the wire in the fuse. Use the ohms scale, or an ohmmeter to do this. It will not matter what the fuse is rated at (amps), a good fuse will produce a value of 0 ohms.
An application has installation requirement of 512 MB RAM, 64 MB video memory and 500 MB hard drive space. When you try to install the program on your laptop it displays an error message "Insufficient Memory". You know for a fact that your system has exactly 512 MB of RAM and your video card is set at 128 MB. There is more than 5 gigabytes of free hard drive space available. What will resolve this error? A. Reduce video memory to 64 MB B. Defrag the hard drive C. Add video memory D. Add RAM
D. Add RAM
You have been asked to help support a sale effort that will have six sales people traveling nationally. The salespeople will be using laptops in temporary booths at shopping malls, crafts fairs, and other similar venues. The booths will be moved to a new location weekly. Which communication connection would you recommend? A. Infrared B. Bluetooth C. 802.11 D. Cellular.
D. Cellular.
You are given two SCSI devices to install. They are both set to the same ID by default. How can both be used on the same SCSI controller? A. Charge the driver select jumper B. The cable twist will allow multiple drivers to be added with the same ID C. Purchase a special SCSI cable D. Change the ID on one of the drivers
D. Change the ID on one of the drivers
Which of the following steps happen first in the laser printing cycle? A. Paper feed B. Fusing C. Writing the image onto the drum D. Charging the drum
D. Charging the drum -The charging phase (or also called conditioning phase) is the first phase of the laser printing process.
The phenomenon of chips loosening themselves in their sockets is a result of thermal expansion and contraction. What is another term for this? A. Thermal Stress B. Temperature Torque C. Thermal Dynamics D. Chip Creep
D. Chip Creep
If you are viewing the print jobs in the printer queue what happens when you close the printer queue? A. All print jobs will be paused B. All print jobs will be purged C. Current print job will be prioritized D. Current print job will not be affected.
D. Current print job will not be affected. -Print jobs are first "printed" to the spooler so they are essentially already on there way to the printer. Closing the print queue screen or even the application will not effect the current print jobs.
A user sends the wrong document to the printer. How can this print job be canceled? A. Alt-click on the file that is printing and sect cancel B. Alt-click on the printer in the Printers Folders and choose cancel C. Alt-click on the file that is printing and select delete D. Double -Click on the printer in the Printers Folder and cancel printing
D. Double -Click on the printer in the Printers Folder and cancel printing -Remember, cancel printing is an option under the documents menu available after double clicking on the printer in the Printers Folder.
What is the name of the process that laser printers use to produce a printed image? A. Micro-laser printing B. Ink-jet laser photographic C. Laser writing D. Electro-photographic
D. Electro-photographic -Laser printers use the electro-photographic process to produce the printed image.
In Windows 2000 how would you set a printer to be the default printer? A. In the printers wizard choose modify and an existing printer choose the printer and choose the set as default printer. B. in the printers folder right click the printer choose properties and click set as default. C. In device manager right click the printer, choose properties, and click set as default printer. D. In the printer folders right click the printer and choose set as a default printer.
D. In the printer folders right click the printer and choose set as a default printer. -Use the Printers folder (not Device Manager or Printer Wizard), right-click the printer, and select to set as default printer
Which of the following test checks the transmit and receive functions of a local modem. A. Remote digital loop back B. ECC C. Analog loop back D. Local digital loop back
D. Local digital loop back
A page from a laser printer has a vertical white streak, what is the most probable fault? A. Poor quality paper B. Bad fuser unit C. Dirty corona wires D. Low Toner
D. Low Toner
What is used to power the LCD on a laptop? A. Low voltage AC B. 120VAC C. 120VDC D. Low voltage DC
D. Low voltage DC Like in a desktop, the power supply supplies low voltage DC
A laser printer generates a completely black paper. What is the cause? A. No power to the transfer corona. B. Malfunctioning image laser C. Low level in the toner cartage D. No power to the primary corona.
D. No power to the primary corona. -No power to the primary corona would cause a totally black paper.
Which component on a printer could you check if an error code indicates a paper jam but there is no paper in the printer? A. Platen folder B. Tractors C. Print head D. Paper-feed Sensors
D. Paper-feed Sensors
The Customer has a problem with some program applications being displayed with missing lines, details and other graphic problems. Which of the following settings could you change to help this problem? A. Increase the horizontal setting on the monitor B. Increase hardware graphics acceleration C. Decrease the vertical display setting on the monitor D. Reduce hardware graphics acceleration
D. Reduce hardware graphics acceleration Reducing the hardware graphics acceleration could help with this problem.
After a user clicks the print shortcut icon on standard tool bar of the application the document prints to the wrong printer. What answer will correct this? A. Change the desired printer driver B. Change the desired printers location on the network C. Drag the desired printer to the desktop D. Set the desired printer as default
D. Set the desired printer as default
You have a system that has no audio. Which of the following items does not apply to this problem? A. The sound card needs hardware resources set B. The speaker cable is not plugged into the correct jack C. You should check to see if Windows Volume is muted D. The sound card is set to a 75MHz bus speed
D. The sound card is set to a 75MHz bus speed Sound cards are not configured with bus speeds.
You just purchased wide screen flat panel display. The old monitor was configured at 800 x 600 resolution. You install the new display and it works properly, but when you try to change the resolution setting to the recommended 1280 x 768 the resolution is not available. What is most likely the problem? A. Not enough video memory B. The video card does not have WXGA memory C. The video memory is to slow. D. The video card does not support the higher resolution.
D. The video card does not support the higher resolution.
Which of the following is the most recent type of printer interface? A. Serial B. Parallel C. SCSI D. USB
D. USB
The CD-ROM has failed on your system. You suspect that the CD-ROM may not be getting the proper voltage. Which tester would you use to test the power connector? A. Loop back tester B. High voltage probe C. Continuity Tester D. Multimeter
D.Multimeter A multimeter can be used to measure voltage.
How do you add a printer in Windows XP? A. From My Computer click Printer and Add New B. PnP will always add the new printers for your C. From My Computer dbl-click Printers and Add Printer D. Right Click on the Desktop and Click New and then Printer E. Click on the Printers and Faxes icon on Start menu, then Add Printer in Printer Tasks panel
E. Click on the Printers and Faxes icon on Start menu, then Add Printer in Printer Tasks panel
Refilling the print cartridges for your laser printer is a great way to save money while still getting optimal results True or False
False The components inside the cartridge are all susceptible to wear. The drum and scraper blade in particular are degraded over time. You can save money but the print quality will diminish.
Buying generic print cartridges for your laser printer is a great way to save money while getting optimal results. True or False?
False -Printer supplies should always be produced or provided by the OEM. Off brand products may not operate properly and may even damage your equipment.
Which of the following terms best describe the time it takes a CRT's electron beam to paint the screen from the top to bottom of a monitor? A. Non-interlaced B. Refresh Rate C. Dot pitch D. Interlacing
Refresh Rate -The refresh rate is the frequency of the Cathode Ray Tube's (CRT) beam to crossing the monitor.
