280

The three basic reservation segment types are: A) Transient, Group, and Contract B) Transient, Government, and Contract C) Government, Contract, and Group D) Transient, Business, and Leisure

A

Who is the largest third-party management company? A) Aimbridge B) Marriott C) Hilton D) Interstate

A

Choice hotels has over 7,000 hotels in their system. How many of these hotels do they own? A) All 7,000 B) 0 C) 100 D) About 2,000

B

Marriott has the most brands, how many do they have? A) 6 B) 30 C) 21 D) 17

B

The BAR rate is the: A) Best Available Room B) Best Available Rate C) Business Available Rate D) Best Accommodation Rate

B

The cost of management company errors are borne by: A) The franchise B) The owner C) The parent company D) The management company

B

The greatest advantage to a franchise is: A) Being listed on the parent company's website B) Access to the parent company's loyalty program C) Bulk purchasing discounts D) The parent company reservation system

B

The standard number of rooms to be cleaned in one day should be the same for all hotels. A) True B) False

B

The two things that generally distinguish a full-service hotel from a limited-service hotel are: A) (1) Fitness Center (2) Swimming Pool B) (1) Food and Beverage Options (2) Meeting Space C) (1) Food and Beverage Options (2) Room Service D) (1) Meeting Space (2) Fitness Center

B

Which of the following will generally have more rooms and more meeting space? A) Conference Center B) Convention Center

B

White lodging is an example of: A) Second-party management company B) Third-party management company C) First-tier management company D) Fourth-Tier management company

B

A dual-branded hotel where the two hotels are completely separate except for the fact that they are in the same building is what type of dual-branded hotel? A) Connecting B) Blended C) Linked D) Adjoining

C

AAHOA stands for: A) All American Hotel Owners Association B) African American Hotel Owners Association C) Asian American Hotel Owners Association D) Allied American Hotel Owners Association

C

Bath towels, hand towels, and wash cloths are: A) Linen B) Sheets C) Terry

C

Generally, how many rooms are considered a "group" booking? A) Five or more rooms B) Three or more rooms C) Ten or more rooms

C

How many hotel brands are there? A) 127 B) 45 C) Over 1,000 D) 500

C

In larger hotels, who is responsible for ensuring that rooms are cleaned to hotel standards? A) Floor Supervisor B) Executive Housekeeper C) Inspector D) Assistant Executive Housekeeper

C

Investment that a management company will make into a partnership with an owner is commonly referred to as: A) Incentive money B) Investment money C) Key money D) Investment obligations

C

If the Night Auditor has indirect reporting responsibility to the Front Office Manager, the Night Auditor then likely has direct reporting responsibility to the: A) General Manager B) Assistant General Manager C) Director of Sales and Marketing D) Controller

D

In the PowerPoint slides, one housekeeping job was left off the organization chart. This is the person who, in larger hotels, would restock housekeeping storage closets on the floors, and return used linen and trash to housekeeping. This job title is: A) Lobby Attendant B) Floor Closet Stocker C) Linen Runner D) Houseperson

D

For 95% of hotel brands, the franchise fees range from: A) 5 - 8% B) 8 - 10% C) 2 - 5% D) 10 - 12%

D

A hotel backed by a brand whose name does not appear on the building is part of a: A) Soft Brand B) Boutique Brand C) Lifestyle Brand D) Hard Brand

A

The "Hall of Fame" idea presented in the lecture was: A) Room Inspections B) Strong Leadership C) Linen reuse

C

Which rate plan does not include any meals in the published rate? A) Full American Plan B) All-Inclusive C) European Plan D) Modified American Plan

C

A brand that includes the word "collection" is most likely a: A) Boutique Brand B) Lifestyle Brand C) Full-Service Brand D) Soft Brand

D

The PIP is the: A) Product Improvement Plan B) Property Initiation Program C) Personal Improvement Plan D) Property Improvement Plan

D

The total of management fees paid, with a base incentive, is generally around: A) 10% of rooms revenue plus 5% of food and beverage revenue B) 2% of rooms revenue C) 5% of rooms revenue plus 5% of food and beverage revenue D) 5% of rooms revenue

D

What amenity must an extended-stay brand have? A) Restaurant B) Fitness Center C) Pool D) Kitchen(ette)

D

Which of the following is used to describe a group of hotels, all of whom share the same franchise name? A) Chain B) Flag C) Brand D) All of the Answers are Correct

D