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<CHAPTER>1 <STEM>Often when talking about the laptop/PC industry, the underlying computer system that a PC or Mac has is called a(n): <A>Platform<CORRECT> <B>Hardware <C>Software <D>Network <CHAPTER>2 <STEM>Which of the following doesn't involve the process of buying, making, or selling when directly relating to creating and delivering products and services? <A>Procurement <B>Production <C>Lifecycle Data Management<CORRECT> <D>Fulfillment <CHAPTER>4 <STEM>After realizing that Company A's information system needed an entire radical and redesign process, they chose to go with what technique?: <A>Business Process Information (BPI) <B>Business Process Management (BPM) <C>Business Process Reengineering (BPR) <CORRECT> <D>Total Quality Management (TQM)

A, <FEEDBACK>Hardware, software, and network all are basic components of transforming business strategies into architecture and then into infrastructure. C, <FEEDBACK>Lifecycle data management process is involved in the designing stage of products and services, not buying, making, or selling C, <FEEDBACK>BPI deals with small, incremental change as well as TQM, and BPM deals with both incremental and radical change.

<CHAPTER>1 <STEM>Sam just graduated from JMU and got a job with EMU IT Solutions. He is now an IT Salesman that visits businesses that don't have any IT solutions or have outdated technology, and tries to find ways to help them use IT to be more efficient, which of the following could he design for the company. <A>Blueprint. <B>Enterprise Architecture. <C>Network Topology. <D>IT Solutions. <E>All of the above. <CHAPTER> 2 <STEM>John plans on evaluating the set of tasks that produce desired outcomes for his business in his business plan. Each process in his plan triggered by another process. What is John evaluating in his business plan? <A>Procurement process. <B>Production process. <C>Fulfillment process. <D>Business process. <E>Material planning process. <CHAPTER> 4 <STEM>Drake is young mogul in the music industry and is very successful, he owns multiple businesses all over the world, however, he thinks he could be even more successful. This is because he thinks that at his US OVO store branch there is a lack of information flowing between the departments, and there is little to no interaction between them. Which of the follow is a term used to describe this scenario? <A>Problem recognition. <B>Procurement. <C>Silo effect. <D>A and B <E>None of the above.

B, <FEEDBACK> Enterprise architecture is a conceptual blueprint that defines the structure and operation of an organization. D, <FEEDBACK> A business process is an activity or set of activities that will accomplish a specific organizational goal C, <FEEDBACK> The Silo Effect refers to a lack of information flowing between groups or parts of an organization

<CHAPTER>1 <STEM>Which one is correct? <A>Architecture drives strategy, which drives infrastructure <B>Strategy drives architecture, which drives infrastructure <C>Infrastructure drives strategy, which drives architecture <D>Strategy drives infrastructure, which drives architecture <CHAPTER>2 <STEM>What successful organizations and industries use to complete the work needed to achieve their goal <A>Processes and Enterprise Systems<CORRECT> <B>Virtualization <C>Flowcharts <D>SILO effect <CHAPTER>2 <STEM>Which one is the benefit of Enterprise System? <A>Risk due to the implementation <B>High Cost of the ES <C>Effective use of organizational databases <D> Inflexibility of the ES

B, <FEEDBACK>Strategy is the first step, thus A and C are incorrect, architecture drives infrastructure, thus D is incorrect A, <FEEDBACK>Companies use ES and processes C, <FEEDBACK>A,B and D are the disadvantages, while C is A benefit

<CHAPTER> 1 <STEM> XYZ Corp uses multiple computers, servers and devices for the distribution of processing and functionality. Which of the following configurations do they use? <A> Centralized architecture <B> Service oriented architecture <C> Decentralized architecture <CHAPTER> 1 <STEM>Which of the following is considered the "blueprint" for all Information Systems? <A>Enterprise Architecture <B>Infrastructure <C> Cloud Computing <D> System Software <FEEDBACK> Infrastructure is what supports the flow of info and processing, cloud computing is using an architecture based on the Internet, which System software is just the software, like iOS or Linux. <CHAPTER> 2 <STEM> Which of the following processes are NOT directly related to creating and delivering services? <A> Production Process <B>Fulfillment Process <C>Procurement Process <D> Marketing Process <CHAPTER> 2 <STEM>Management Accounting is responsible for ________ Reporting, while Financial Accounting is responsible for _____ Reporting. <A> External; Internal <B> Regulatory; Process <C>Internal; External <D> Accounts Payable; Accounts Receivable <CHAPTER> 4 <STEM> Which of the following are NOT part of Customer Relationship Management (CRM) ? <A>Support <B>Sales <C> Accounting <CORRECT> <D>Service processes <FEEDBACK> Accounting is the only one that has nothing to do with customer relationships.

C, <FEEDBACK> Infrastructure is everything that supports the flow of processing and information. Centralized architecture is when everything is managed centrally and Service oriented architecture is when larger software programs are broken down into services connected to each other. A, <FEEDBACK> Infrastructure is what supports the flow of info and processing, cloud computing is using an architecture based on the Internet, which System software is just the software, like iOS or Linux. D, <FEEDBACK>Marketing is not related to creating and delivering services. C, <FEEDBACK> Management Accounting is concerned with internal reporting such as how to help managers control costs, while financial accounting is concerned with external reporting such as tracking financial impacts of processes. C, <FEEDBACK> Accounting is the only one that has nothing to do with customer relationships.

<CHAPTER>1 <STEM> A manager from a local power company is trying to decide what type of IT architecture to implement. The company is not likely to grow significantly, and would like the system to be easily maintained. What type of IT Architecture should the company implement? <A>Decentralized <B>Service Oriented <C>Application based <D>Centralized

Correct: <D>Centralized <FEEDBACK>Centralized is the easiest to maintain because of the functionality is located in one place.

<CHAPTER>1 <STEM>Tommy wants to be able to use his mobile device to connect with his company's enterprise systems. What concept is this called? <A>BYOD <B>BYOB <C>SOA <D>SaaS

Correct: <A> BYOD <FEEDBACK>Not referring to Consumerization of IT because it's from an employee's perspective.

<CHAPTER>2 <STEM> Chris Levi works at a station in the manufacturing department. He has specialized in his task, but is completely unaware of what happens in his surrounding departments. This form of isolation signifies that this business is suffering from the __________________. <A>Silo Effect <B>Functional Effect <C>Isolation Effect <D>Specialization Effect

Correct: <A>Silo Effect <FEEDBACK>Silo Effect is when workers complete their tasks in their functional "silos" without regard to the consequences for the other components in the process. (Pg 39)

<CHAPTER>4 <STEM> Riley would like to create an activity diagram to document his business process. What would be Riley's first step in this process? <A>Identify activities <B>Choose a business process <C>Identify control flows and nodes <D>Identify object flows and nodes

Correct: <B> <FEEDBACK>There are 5 steps in creating an activity diagram, beginning with choosing a business process. (Pg 67)

<CHAPTER>2 <STEM> A bicycle manufacturer struggles to obtain materials needed for production in a timely manner. In which process related to creating and delivering products and services is the issue located? <A>Production <B>Procurement <C>Gathering <D>Fulfillment

Correct: <B>Procurement <FEEDBACK>The procurement process refers to all of the activities involved in buying or acquiring the materials used by the organization.

<CHAPTER>4 <STEM>A manager of a company pushes his employees to focus on the "big picture." Which business perspective does this company exhibit? <A>Silo <B>Umbrella <C>Business Process <D>Architecture

Correct: <C> Business Process <FEEDBACK>Business Process Perspective optimizes on organizational goals, or "big picture."

<CHAPTER>2 <STEM> Harry Potter snagged an internship at Ollivander's Wand shop. One of his primary duties is to fill out order forms to purchase raw materials such as: unicorn tail hair, and Dragon heartstring . What business process would he be considered in? <A>Fulfillment <B>Production <C>Procurement <D>Ministry of Magic

Correct: <C> Procurement <FEEDBACK>Ollivander's is not in the ministry of magic.

<CHAPTER>1 <STEM> When developing a framework for transforming business strategy into architecture and then into infrastructure, all of the following components must be considered EXCEPT: <A>Hardware <B>Software <C>Data

Correct: <D>Firmware <FEEDBACK>The basic components are hardware, software, network, and data. (Pg. 12)

<CHAPTER>4 <STEM> Jack Sparrow makes Rum. He is having problems because the inventory in the distillery is not matching the numbers reported by the accounting department. Jack Sparrow realizes that his company has developed information silos and wants to make a change. Not only is he a terrible pirate, he's an even worse business man, but wants to create a brand new business process from scratch. Jack Sparrow should implement: <A>BPR <B>ERP <C>TQM <D>Six Sigma

Correct: <A>BPR <FEEDBACK>Because he is redesigning his process from scratch, he wants to re-engineer his business process.

<CHAPTER>1 <STEM>Why is it important to base architecture on the organization's strategic goals? <A>to allow for future changes <B>to reduce silo effect <C>to reduce turnover <D>to maximize value <CHAPTER>2 <STEM>what is the role of the "as-is" model in the business process? <A> helps define the problem <B> serves as a blueprint for what solution will be <C> accurately depicts current state in the organization <D> Both A & C <CHAPTER>2 <STEM> by removing barriers to sharing information between functional areas, profitability and productivity has increased. What is being used? <A> CRM <B> enterprise systems <C> business processes <D> none of the above <CHAPTER>4 <STEM> when using Amazon, several ads appear on the sides or specific products are recommended to you based on recent searches on other sites. Amazon is utilizing what system to record these searches? <A> centralized architecture <B> enterprise systems <C> supply chain management <D>customer relationship management

Correct: A <FEEDBACK> Due to changes in the environment, IT requirements and modernization of technology, it is important to be flexible enough to adapt to these changes. Correct: D <FEEDBACK> B is wrong because the "to be" model serves as the blueprint for what the solution WILL be, not the current state. Correct: B <FEEDBACK> IT in general increases profitability and productivity, however, enterprise systems specifically drive this as they have the ability to manage a business process from beginning to end in an integrated, consistent way. Correct: D <FEEDBACK> Customers interact with each other and services which creates "touches". These touches are then recorded by a CRM system and Amazon can use this to suggest products the customer would be interested in.

<CHAPTER>#1 <STEM>Apple Corporation has recently established a new credit system, capable of accepting new client requests in half as much time as one of their older systems. The credit system is also notably able to hand numerous requests but is not properly secure against DDOS attacks. Which IT infrastructure topic should the Apple Corporation consider in terms of their new credit system? <A>Security <B>Scalability <C>Maintenance <D>Safety <CHAPTER>#2 <STEM>Which of the following is NOT an important part of all businesses, regardless of industry? <A>Accounting/Finance <B>Procurement <C>Research and Development (R&D) <D>Marketing/Sales/Fulfillment <CHAPTER>#4 <STEM>Greg, when making his activity diagram for Pear Corp, accidently omitted the final-activity node from his diagram. This will make the last activity closest to the final-activity node a <A>Black Hole Activity <B>Swimlane Activity <C>Fork Node Activity <D> Miracle Activity

Correct: A <FEEDBACK>A company that is liable to lose consumer information is a company that will struggle to build its audience, raise capital through equity, or maintain the goodwill and faith of future consumers. Safety is also not a valid choice for technical issues concerning IT infrastructure concerns. (reference pg 29) Correct: C <FEEDBACK>These other three choices are important blocks in the functional view of a business organizations. They are essential to all businesses. How can a business succeed without being able to secure resources (Procurement), keep track and distribute vital information (Accounting/Finance), and reach its customers (Marketing/Sales/Fulfillment)? Although R&D is important, it is vital for only a select few industries, and the other three are best suited for general businesses. (reference pgs 41-42) Correct: A <FEEDBACK> A black hole activity is an activity (that is not the final activity) that has inputs going into it, but no outputs coming out. Hence the name, black hole. Removing the final-activity node would leave the last activity without any outputs, making it a black hole activity. (reference pg 67)

<Chapter>1 <STEM>Efficiency effects _____, where effectiveness effects______. <A>Cost, Revenue<CORRECT> <B>Revenue, Profit <C>Profit, Revenue <D>Cost, Profit <Feedback> Efficiency, and effectiveness work together to give you your profit. <Chapter>2 <STEM>A business process is/are <A>rules and regulations set forth by the heads of an organization. <B>a set of tasks or activities that produce desired outcomes. <CORRECT> <C>supports for the manufacturing of goods from start to finish. <D>ideas and forecasts created to help insure the longevity of a business. <Feedback>A business process has processes that are all triggered by events. Thus, the steps are completed in different places in the organization. <Chapter>4 <STEM>Which of the following is NOT included in Enterprise Systems? <A>Product Enterprise Management<CORRECT> <B>Supply Chain Management <C>Enterprise Resource Management <D>Customer Relationship Management <Feedback> Supply chain, enterprise resource, and customer relationship all belong to the enterprise system.

Correct: A <Feedback> Efficiency, and effectiveness work together to give you your profit. Correct: B <Feedback>A business process has processes that are all triggered by events. Thus, the steps are completed in different places in the organization. Correct: A <Feedback> Supply chain, enterprise resource, and customer relationship all belong to the enterprise system.

<CHAPTER>1 <STEM>The difference between an architect's plans and the builder's implementation is similar to that of ____________ and ____________. <A>Strategy; Infrastructure <B>Architecture; Infrastructure <C>Owner's Vision; Strategy <D>Architecture; Owner's Vision <FEEDBACK>Strategy is similar to owner's vision. <CHAPTER>2 <STEM>An organization uses many processes to achieve its objectives. The three processes directly related to creating and delivering products and services. Which of the following is NOT part of this process? <A>Procurement <B>Production <C>Fulfillment <D>Asset Management <CHAPTER>4 <STEM>If you are a manger who is considering a radical change, which of the following is a key aspect you need to take into account? <A>Thinking from a cross-functional process perspective <B>How many employees will be affected by the change <C>How much you plan to gain personally from the change <D>How much it will change your business mentality

Correct: B <FEEDBACK>Strategy is similar to owner's vision. Correct: D <FEEDBACK>The three processes are Procurement(buying), Production(making), and Fulfillment(selling). Correct: A <FEEDBACK>While each of these is important, only the first one is a key aspect.

<CHAPTER>1 <STEM>When business executives refer to the consumerization of IT, what are they talking about? <A>People want to leave their current jobs and become IT consultants <B>Consumers are shifting towards buying technology product and electronics <C>Business employees don't trust the security in place at their firms so they are developing their own security apparatuses <D>Employees and customers want to use their own devices to access company systems <CHAPTER>2 <STEM>What is the silo effect and what result can it have? <A>People would only do the bare minimum because they would still get paid for the work; workers would be more energetic and and able to start businesses on the side, improving the economy as a whole <B>People would be collaborating with other departments often; the individual tasks were poorly done because there was too much focus on working with others <C>People would focus on only their part of the work as if it were an assembly line; other tasks would be affected because they would forget the "big picture" <D>People would perform work in isolation; this greatly increased efficiency in the business overall <CHAPTER>4 <STEM>Kelvin Inc. has recently moved from a decentralized structure to centralized. It has high needs for reliability, predictability, and sharing data across business units. It would be safe to assume that the business processes have <A>Low standardization, high integration <B>Low standardization, low integration <C>High standardization, high integration <D>High standardization, low integration

Correct: D <FEEDBACK>Consumerization of IT deals with BYOD (Bring Your Own Device) where employees want to use their own devices at work Correct: C <FEEDBACK>The silo effect is when departments are doing their own tasks and not sharing information, affecting the big picture goal of the business Correct: C <FEEDBACK>A centralized design would mean there is standardization and the need for reliability and predictability would result in an emphasis on integration