3.5.17

Match the storage device types on the left with the description and benefits on the right. A. A thick magnetic disk made of aluminum platters. Uses read/write heads to access data stored on the platters. B. A flash device with storage capacity similar to a small hard drive. C. Uses lasers to read and write information stored in the form of pits in their reflective coating. D. Up to several TB in storage capacity and cost per MB is cheap. E. Faster than other devices. No moving parts. Last longer than other storage devices. F. Ideal for music and video. Portable and cheap with a long shelf life. 1. Hard disk drive (HDD) 2-Solid state drive (SSD) 3-Optical disc drive

A-1 B-2 C-3 D-1 E-2 F-3

A computer has power, but there are no beeps and the computer does not boot. Which of the following would be the MOST LIKELY cause? CPU failure No operating system installed Outdated BIOS Hard drive failure

CPU failure

Which of the following are optical storage devices? (Select three.) USB flash drive DVD HDD SSD SDHC BD CD

DVD, BD, CD

You need a storage device that has very large storage capacity, is fast, and is relatively inexpensive. Which storage device will best suit your needs? SSD Optical USB flash drive Hard disk

Hard disk

Which of the following is NOT a long-term storage device? Answer Hard disk Compact disc RAM Flash drive

RAM

Which of the following stores data using microscopic light and dark spots? Answer RAM Compact disc Flash drive Hard disk

compact disc

Marcus was assigned to troubleshoot a problem with a customer not being able to access a cloud application. Which of the following is the LAST step in the troubleshooting methodology that should be completed? Implement the solution or escalate as necessary Establish a plan of action to solve the problem and identify potential effects Document findings/lessons learned, actions, and outcomes Verify full system functionality and, if applicable, implement preventive measures

document findings/ lessons learned, actions, and outcomes

The troubleshooting methodology starts by identifying the problem. The first step in identifying the problem is to gather information. Which of the following is the NEXT step? Answer Establish a plan of action Identify symptoms Establish a theory of probable cause Duplicate the problem, if possible

duplicate the problem, if possible

While troubleshooting a problem with a computer, a technician has tested and confirmed a theory on how to fix the problem. Which of the following is the NEXT step the technician should perform? Establish a plan of action to solve the problem and identify potential effects Verify full system functionality and, if applicable, implement preventive measures Implement the solution or escalate as necessary Document findings/lessons learned, actions, and outcomes

establish a plan of action to solve the problem and identify potential effects

Anna, a technician, is helping a customer troubleshoot an issue where a server will intermittently become inaccessible to employees. Anna has completed researching the knowledge bases available. What should Anna do NEXT as part of standard troubleshooting methodology? Establish a theory of probable cause Identify the problem Test the theory to determine the cause Establish a plan of action to solve the problem

establish a theory of probable cause

Which of the following uses persistent memory chips to store data? Answer Compact disc Flash drive RAM Hard disk

flash drive

If a folder exists on an NTFS partition, which permission is needed by a user who needs to set security permissions on the folder? Answer Write Full Control Read Execute

full control

Which of the following has the ability to store user data even if the power to the computer is off? Hard drive Firmware/BIOS System memory Cache memory

hard drive

Which of the following would be the MOST LIKELY cause for a computer to perform sluggishly? CPU Power supply RAM Hard drive

hard drive

Which of the following is not an advantage of SSDs over HDDs? Inexpensive Durable Small and light Low power consumption

inexpensive

Which of the following problems would be the MOST difficult to troubleshoot? Intermittent problem Hardware error Overheating Software error

intermittent problem

An employee submitted a support ticket stating that her computer will not turn on. Which of the following troubleshooting steps should you take first? (Select two.) Make sure the surge protector is turned on. Make sure the keyboard and mouse are plugged in. Open the computer and replace the power supply. Use a multimeter to test the power supply. Make sure the power cord is plugged into the wall.

make sure the surge protector is turned on, make sure the power cord is plugged into the wall

Which of the following divides a single physical disk into multiple logical drives called volumes? Defragmentation Journaling Partitioning Fragmentation

partioning

Which of the following is a top cause of motherboard failure? Liquid damage Corrupted BIOS Incompatible chipset driver Physical damage

physical damage

Which of the following is often the hardest part of troubleshooting? Answer Documenting findings Reproducing the problem Implementing a solution Asking the user questions

reproducing the problem