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manage quality tools & techniques

1. data gathering 2. data analysis 3. decision making 4. data representation 5. audits 6. design for X 7. problem solving 8. quality improvement methods

control quality tools & techniques

1. data gathering 2. data analysis 3. inspection 4. testing/product evaluations 5. data representation 6. meetings

plan quality management tools & techniques

1. expert judgement 2. data gathering 3. data analysis 4. decision making 5. data representation 6. test and inspection planning 7. meetings

Plan quality management inputs

1. project charter 2. project management plan 3. project documents 4. enterprise environmental factors 5. organizational process assets

manage quality inputs

1. project management plan 2. project documents 3. organizational process assets

Control quality inputs

1. project management plan 2. project documents 3. approved change requests 4. deliverables 5. work performance data 6. enterprise environmental factors 7. organizational process assets

control quality outputs

1. quality control measurements 2. verified deliverables 3. work performance information 4. change requests 5. project management plan updates 6. project documents updates

plan quality management outputs

1. quality management plan 2. quality metrics 3. project management plan updates 4. project documents updates

manage quality outputs

1. quality reports 2. test and evaluation documents 3. change requests 4. project management plan updates 5. project documents updates

inputs to control quality include all of the following except

PERT chart

manage quality is the process of

translating the quality management plan into executable quality activities that incorporate the organization's quality policies into the project

Quality and grade are not the same. A fundamental distinction is that

Quality as a delivered performance or result is the degree to which a set of inherent characteristics fulfills requirements; grade as a design intent is a category assigned to deliverables having the same functional use but different technical characteristics

In using cost-benefit analysis in the plan quality management process, it can be noted that:

The primary benefits of meeting quality requirements include less rework, higher productivity, lower costs, increased stakeholder satisfaction, and increased profitability

In relation to control charts, what are the upper and lower specification limits based on?

The requirements, reflecting the maximum and minimum values allowed.

All of the following are true about affinity diagrams except:

They are used to identify the key issues and the suitable alternatives to be prioritized as a set of decisions for implementation

control charts have all of the following characteristics except

They are used to illustrate how various factors might be linked to potential problems or effects

Benchmarking involves comparing actual or planned project practices to those of comparable projects with all of the following characteristics except:

Within the same application area but not in a different application area

understanding, evaluating, defining, and managing requirements are essential to satisfying:

customer expectations

all of the following are primary benefits of meeting quality requirements except:

fewer change orders

___ is the process of auditing from quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used

manage quality

project quality management includes the processes for incorporating the organization's quality policy regarding planning, managing, and controlling project and product quality requirements in order to:

meet stakeholders' objectives

cost of quality includes all of the following except

operating computers required for the project

The basis for continuous quality improvement is the:

plan-do-check-act (PDCA) cycle as defined by shewhart and modified by deming

planning quality management to identify quality requirements and/or standards for the project and its deliverables and documenting how the project will demonstrate compliance w/ quality requirements is part of the

planning process group

The quality management plan is a component of the ___, which describes how the organization's quality policies will be implemented.

project management plan

Because of the temporary nature of projects and the potential benefits that may be derived from reducing the post-project cost of quality, ___ may choose to invest in product quality improvement, especially in the areas of prevention and appraisal:

sponsoring organizations

All of the following are considerations for tailoring in Project Quality Management Except:

stakeholder management