6.0 study guide

What aspect of collective bargaining signals the successful end of negotiations?

Management and union leaders have reached a tentative agreement.

What effect does orderly and systematic behavior have on stress in the workplace?

Reduces stress

If three employees have the same level of ability and competence, what factor might a business use to decide which one to promote?

Seniority

Why are unions a powerful force in business?

They organize workers into a single bargaining unit and increase their bargaining power.

Why do many businesses provide opportunities for their employees to continue their education or receive additional training?

To be able to promote from within

At Oh-So-Good Gourmet Cookie Company, Todd is the warehouse manager, Pamela is the lead shipping clerk, David is a part-time shipping clerk, Carrie is the shipping supervisor, and Sharon is the vice president of distribution. Following a vertical chain of command, who is Carrie's direct supervisor?

Todd

How do unions benefit businesses?

Unions can help businesses save time by recruiting employees.

What is a potential benefit to an employee who demonstrates initiative on the job?

more advancement opportunities.

Some job application forms ask why the applicant left a previous job. Which of the following would be an acceptable answer to this question?

"I was seeking a more responsible job."

Sharing both praise and constructive criticism is an example of what type of behavior that builds positive working relationships?

Being cooperative

Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?

Being cooperative

Which of the following statements about change in the workplace is true?

Being receptive to change helps employees to be successful.

Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?

Carrying your own weight

Which of the following is one way that employers expect their employees to show loyalty to the business?

Coming to work on time

Which of the following is a skill that coaches need to master to be effective?

Communication

Being patient with coworkers is an example of what type of behavior that builds positive working relationships?

Demonstrating courtesy and respect

Rhonda would like to develop her desirable personal traits so she can be more successful at work. What is the first step she needs to take?

Determine which traits are desirable.

Which of the following is the most serious consequence to an employee who fails to follow the business's rules of conduct?

Dismissal

Which of the following is an advantage to workers of having a union represent them?

Fair treatment of employees

Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?

Getting to know others on your work team

Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?

Having a good attitude

Which of the following is a benefit of effective human relations at work?

Increased cooperation

Two salespeople show little interest in their own activities as well as the activities of others. What type of attitude is being exhibited by the salespeople?

Indifferent

How does exploring different kinds of activities help to define your own personality?

It helps you to determine what you prefer.

Penny finds her daily work tasks to be less mundane now that she understands how they contribute to accomplishing the team's shared vision. Which benefit of a shared vision has helped Penny in this situation?

It provides focus for team members' energy.