8.7 ~ System Recovery

While running a presentation editor on your Windows 11 laptop, your computer locks up. When you try powering on your computer, Windows 11 will not start. Which of the following tools should you use FIRST to try and resolve the issue? a. Startup Repair b. Recovery Drive c. Restore Files d. Backup and Restore

a. Startup Repair

You are an IT technician for your company. Fred calls you to complain that every time he opens his internet browser, the default home page has been changed to a site he is not familiar with. You suspect this change is being caused by a malware infection on his system. However, after you run antimalware and antivirus software on Fred's system, it is still having the same issue. Which of the following would be the next BEST way to remove the malware? a. Purchase a new disk and deploy a backup image of Windows. b. Format Fred's disks and perform a clean installation of the operating system. c. Restore Fred's computer back to a previous restore point. d. Perform an image deployment from a backup image to restore Fred's computer to a known good point.

c. Restore Fred's computer back to a previous restore point.

You have just installed the latest Windows updates on your Windows 11 computer. After the computer has rebooted, you get the following error message: Error: Windows failed to start. A recent hardware or software change might have caused the issue after you installed Windows updates. Because your computer won't start, you have booted your computer into the Advanced Options section of the Windows 11 recovery environment (see image below). While troubleshooting this issue, which of the advanced options would be the BEST to try first? a. System Image Restore b. System Image c. Startup Repair d. Command Prompt e. Startup Settings

c. Startup Repair

Which of the following is true about System Restore? a. Device drivers installed since the restore point will not be affected. b. User data will be affected. c. If the restore freezes, you can cancel the restore process. d. System changes made since the restore point was taken are undone.

d. System changes made since the restore point was taken are undone.

System Restore has been enabled for all volumes on a Windows system. Recently, a new network driver was installed on the system. However, the driver code contained bugs, and now your network board no longer functions. You are unable to access the internet to download an older version of the driver. You need to revert the system to a prior restore point that was taken before the driver was installed. Click the option you would use to do this. a. System Restore b. Configure c. Create

a. System Restore

You have recently purchased a Windows 11 laptop and have just installed several applications, including a graphics editor. Using the application, you have edited several images that you need to send to a company executive for a presentation. However, you are experiencing problems using the application and are deciding whether or not to use the Reset this PC option to remove the application and try re-installing it. What can you expect to happen if you use this option? (Select two.) a. You are given the choice to keep your edited images. b. The laptop will be reset to the last restore point. c. All your edited images will be removed. d. The laptop will be reset to the factory defaults. e. You can choose to remove only the graphics editor.

a. You are given the choice to keep your edited images. d. The laptop will be reset to the factory defaults.

What tool can you use to create a full system image of your Windows drive? a. Recovery drive b. Backup and Restore c. Windows Installation Media d. System Repair

b. Backup and Restore

Micka, a tech-savvy employee, tried to upgrade her computer from Windows 10 to Windows 11 from the internet. Something went wrong during the upgrade, and Micka's computer will no longer boot to Windows. She has brought her computer to the IT department for you to repair. You have tried to repair the computer, but you are unable to get it to boot to Windows. Which of the following methods would be the QUICKEST way to get Micka's computer back to its original Windows 10 operating system? a. Connect her computer to your external flash drive and install Windows 10 from the data it contains. b. Restore her system using the recovery partition. c. Using the Windows 10 DVD, perform an upgrade. d. Download and reinstall Windows 10 from the internet.

b. Restore her system using the recovery partition.

You have just finished installing a new Windows Update when your computer locks up. What should you do first? a. Complete a System Restore b. Uninstall the Windows Update c. Run a System Repair d. Reset your PC

b. Uninstall the Windows Update

System Restore is currently disabled for all volumes on a Windows 11 system. You need to enable System Protection for the C: volume. Click the option you would select to do this. a. Data E, Configure b. Research F, Configure c. Local Disk C, Configure

c. Local Disk C, Configure