A+ CHAPTER 6
What formats can be changed in using the Regional and Language Options settings?
You can change the formats for numbers, currencies, dates, time and also change the primary language or install an additional language
What two Windows tools can be used to schedule tasks?
You can schedule tasks using the GUI based Windows Task Scheduler or the C L I at command.
What does the Event Viewer do?
he Event Viewer logs the history of events regarding applications, security, and the system
What is another name for the hypervisor?
he Virtual Machine Manager (VMM).
How do you access Windows Update
n Windows Start > All Programs>Windows Update
What use is information found with the System Information Support personnel can use this information to diagnose and tool?
troubleshoot a computer.
What are the benefits of a preventive maintenance plan
• Decreased downtime • Improved performance • Improved reliability • Decreased repair costs
What are some common tasks that can be automated using the Task Scheduler?
• Disk cleanup • Backup • Disk defragmenter • Restore point • Starting other applications
What Control Panel utilities are unique to Windows 7?
• HomeGroup • Action Center • Windows Defender • RemoteApp and Desktop Connections • Troubleshooting
What are some common causes of OS problems? the next step to solving the problem?
• Incorrect settings in BIOS • Non-bootable media in floppy drive • Password has changed • Incorrect monitor settings in control panel • Operating system update failure • Drive update failure • Malware Infection • Hard drive failure • Corrupt OS files
What is the value of the log files created by the Event Viewer?
...
What utility is used to view basic system The System utility in the Windows Control information, access tools and configure advanced system settings?
...
What four tabs are shown in Properties view for an application or file?
1. General 2. Security 3. Details 4. Compatibility
What five tabs are shown in Properties view for an individual folder?
1. General 2. Sharing 3. Security 4. Previous Versions 5. Compatibility
What are the tabs available in Internet Options?
1. General - Configure basic Internet settings, such as selecting the Internet Explorer (IE) home page, viewing and deleting browsing history, adjusting search settings, and customizing browser appearance. 2. Security - Adjust the security settings for the Internet, local intranet, trusted sites, and restricted sites. Security levels for each zone can range from low (minimal security) to high (maximum security). 3. Privacy - Configure privacy settings for the Internet zone, manage location services, and enable Pop-up Blocker. 4. Content - Access Parental Controls, control content viewed on the computer, adjust AutoComplete settings, and configure the feeds and web slices that can be viewed in IE. 5. Connections - Set up an Internet connection and adjust network settings. 6. Programs - Choose the default web browser, enable browser add- ons, select the HTML editor for IE, and select programs used for Internet services. 7. Advanced - Adjust advanced settings, and reset Internet Explorer's settings to the default state.
Describe three new features have been added to the Taskbar in Windows 7?
1. Jump list - To display a list of tasks that are unique to the application, right-click the application's icon in the taskbar. 2. Pinned applications - To add an application to the taskbar for easy access, right-click the icon of an application and select Pin to taskbar. 3. Thumbnail previews - To view a thumbnail image of a running program, hover the mouse over the program icon on the taskbar.
What five options are available in the User Accounts Utility?
1. Manage your password 2. Change your picture 3. Change your account name and type 4. Manage another account 5. Change User Account Control (UAC) settings.
What features are added to Windows Explorer in Windows 7?
1. Search box - Access previous searches. You can also filter search results. 2. New folder button - Create new folders with one click. 3. Arrange by - Organize items easily according to different criteria. 4. Preview pane button - Turn the preview pane on or off as needed.
Windows 7 includes three new Aero features, what are they?
1. Shake 2. Peek 3. Snap
By default, icons are grouped into what eight categories in Windows 7?
1. System and Security - To configure system and security settings 2. Network and Internet - To configure network connection types 3. Hardware and Sound - To configure devices connected to the computer and settings for sound 4. Programs - To remove, change, and repair applications 5. User Accounts and Family Safety - To create and remove user accounts and set up parental controls 6. Appearance and Personalization - To control the look and feel of the Windows GUI 7. Clock, Language, and Region - To specify location and language 8. Ease of Access - To configure Windows for vision, hearing, and mobility needs
What are some of the utilities that the Computer Management console provides access to?
1. Task Scheduler 2. Event Viewer 3. Shared Folders 4. Local Users and Groups 5. Performance 6. Device Manager 7. Disk Management
What are six utilities that can be managed from the Action Center
1. Virus Protection 2. Setup Backup 3. Change Action Center settings 4. Change User Account Control settings 5. View archived messages 6. View performance 5
Windows naming convention allows how many letters to be used in a file name?
255
How many drives can a Windows computer have?
26 limited by number of letters in alphabet
What is the difference between Type 1 and Type 2 hypervisors?
A Type 1 hypervisor runs directly on the hardware of a host and manages the allocation of system resources to guest operating systems. A Type 2 hypervisor is hosted by an OS.
Where does the term Firewall come from?
A brick and mortar firewall designed to prevent fire from spreading from one part of a building to another
What is a copy backup?
A copy backup copies all selected files. It does not mark the files as archived.
What is a differential backup?
A differential backup backs up all the files and folders that have been created or modified since either the last normal backup or the last incremental backup.
What is the function of the Windows Firewall?
A firewall implements a security policy by selectively permitting and denying data traffic to a computer
What are virtual machines sometimes called?
A guest.
Why should you register your copy of Windows?
A legal copy enables you to download patches and service packs
Which backup alternative is called a full backup?
A normal backup is also called a full backup. During a normal backup, all selected files on the disk are archived to the backup medium. These files are marked as having been archived by clearing the archive bit.
What is a factory recovery partition?
A partition on the disk that contains an image of the bootable partition that is created when the computer was built.
What is a service?
A service is a type of application that runs in the background to achieve a specific goal or wait for a request.
When performing an image-based install what is needed after a single computer is configured to an operational state and Sysprep is run?
A third-party drive-imaging application prepares an image of the completed computer, which can be burned on to a DVD.
How do virtual machines connect to the internet?
A virtual machine uses a virtual network adapter. The virtual network adapter acts like a real adapter in a physical computer, except that it connects through the physical adapter on the host to establish a connection to the Internet. 5
What should the technician do if denied access to command line tools?
Access the CLI as an administrator.
Where are security settings maintained in Windows 7 and Vista?
Action Center
How can a technician ensure that antivirus scanners and spyware removal tools automatically run at computer startup?
Add the program to the Startup folder of the Start Menu
What is the default administrator account named?
Administrator
What is the default theme of Windows 7 and Vista called?
Aero
What is the function of the hypervisor?
Allocate resources including CPU, RAM, and hard drive to each virtual machine as needed.
What is the utility of the Start Menu and Taskbar?
Allows users to manage programs, search the computer, and manipulate running applications.
What does the Task Manager enable the user to view and perform?
Allows you to view all applications that are running and to close any applications that have stopped responding.
What is an incremental backup?
An incremental backup backs up all the files and folders that have been created or modified since either the last normal or incremental backup.
What is a definition of troubleshooting?
Analyzing the problem and determining the cause of the error to repair the computer The first step in the troubleshooting process is to identify the problem. The figure is a list of open-ended and closed- ended questions to ask the customer.
What is the only limit to changing the drive letter on a partition?
Any letter as long as it is not in use.
What occurs during boot when the OS is found?
BIOS finds the Master Boot Record (MBR)
In Windows Xp what file fills the role of the BOOTMGR file?
BOOT.INI
When should a technician create a restore point?
Before making any changes to a system.
What alpha letter is typically assigned to the root level partition?
C:\
Where are the files that are used to run the computer in a Windows installation stored?
C:\Windows\system32
With Windows 7 or Windows Vista how does the user access Computer?
Click Start and select Computer.
What is one good reason that companies chose to use client side virtualization?
Companies stay competitive by cutting costs and allocating resources wisely, client-side virtualization enables them to achieve those goals.
How do you find out how to access the factory recovery partition and restore the original configuration of the computer?
Contact the manufacturer
Where are the Windows centralized settings located for many features that control the behavior and appearance of the computer?
Control Panel
What does the Automated System Recovery (ASR) wizard do?
Creates a backup of the system state, services, and operating system components; creates a file that contains information about your disks, the backup, and how to restore the backup
What does disk cloning actually do?
Creates an image of a hard drive on a computer
What drive letter is traditionally assigned to an optical drive?
D:\
What is a daily backup?
Daily backups only back up the files that are modified on the day of the backup. Daily backups do not modify the archive bit. 5
How are files organized in Windows?
Directory Structure
What are two utilities that are useful for preventative maintenance?
Disk Derangement Disk Error-Checking tool, or C H K D S K
What Windows tool is used to create partitions in Windows 7 and Vista?
Disk Management Utility
What are the four default libraries available to each user when Windows 7 is installed?
Documents, Music, Pictures, and Videos
What three components of a computer should be periodically updated?
Drivers, the Operating System and Firmware.
What occurs when a process is ended using the Task Manager?
Ending a process causes the program to end immediately without saving any information
Why should caution be used when ending processes?
Ending a process might prevent the system from running correctly. Changing the priority of a process, might adversely affect the performance of the computer.
What is the benefit of using the Folder Options utility to manage the directory and folder settings?
Ensuring proper access to files
What key do you press to restore the ASR?
F2
What does a repair installation do?
Fixes the current installation using the original files from the Windows XP installation disc
What three tabs are available in the Folder Options utility?
General, View, Search
Which registry contains information relating to all active devices on a system?
HKEY_Current_Config
OS problems are attributable to three sources, what are they?
Hardware, application, or configuration issues, or to some combination of the three.
What is the final step in the troubleshooting process?
Have the user verify the solution and document your findings
If previous steps do not solve the problem what are some additional resources that can be consulted?
Help desk Repair Logs Other Technicians Manufacturer FAQs Technical Websites Newsgroups Computer Manuals Device manuals Online Forums Internet Searches
By default are file extensions in Windows view able or hidden?
Hidden
What should determine how often data should be backed up?
How the computer system is used, as well as organizational requirements, determines how often the data must be backed up and the type of backup to perform.
What is a complication if an application is not uninstalled properly?
If an application is not uninstalled properly, you might be leaving files on the hard drive and unnecessary settings in the registry, which depletes the hard drive space and system resources. Unnecessary files might also reduce the speed at which the registry is read
What occurs if the Disk Error-Checking tool detects physical errors on the surface of the disk?
If errors are detected, the tool repairs them.
If there are problems with the installation of an application, what should the user or technician do?
If there are problems, repair or uninstall the application using the Uninstall or Change a Program utility
Where are files created by users in Windows 7 and Vista stored?
In C:\Users\user_name
The oldest OS active?
In a dual boot of Windows, which OS should be installed on the primary or the partition marked as
What is a purpose of extending a hard drive partition?
Increases the amount of space available on a primary partition or logical drive.
What is the System Information tool used for?
It is used to collect and display information about local and remote computers. The System Information tool quickly finds information about software, drivers, hardware configurations, and computer components.
Describe the functionality of the new Libraries feature in Windows 7.
Libraries is a new Windows 7 feature that allows you to easily organize content from various storage devices on your local computer and network, including removable media, without actually moving the files. A library is a virtual folder that presents content from different locations within the same view.
What Microsoft tool simplifies installing an OS on multiple computers?
Microsoft System Preparation Tool (Sysprep)
How many virtual machines can be run on a single host machine?
Multiple, as many as the host machine's resources can be accommodated the host resources
In the display settings, which setting produces the best picture?
Native mode has the same number of pixels that the monitor has. If you do not use native mode, the monitor does not produce the best picture
What does Windows Explorer allow the user to do?
Navigate the file system.
What are five different installation methods for Windows 7?
Network Installation Preboot Execution Environment (PXE) Installation Unattended Installation Image-based Installation Remote Installation
How does Remote Installation Services (RIS) differ from an image-based installation?
No drive imaging utility is used
In a dual boot, where is the BOOT MGR file created?
On the active partition
What are the steps a user takes to access a Windows library?
Open Windows Explorer and click Libraries in the left column. To add a file or folder to a library, right-click it, select Include in library, and then choose which library to add the item. The file or folder is available when you open that library.
What are the two types of questions that a technician can ask of a user?
Open ended and closed questions
How does PC virtualization occur?
PC virtualization occurs when a host machine uses its system resources to host a virtual machine.
What does the Windows Malicious Software Removal Tool do?
Performs regular scans on computers to help ensure that they remain free of malicious software. and checks a computer for specific, prevalent malicious software. If an infection is found, the tool removes it.
What occurs when a computer is turned on?
Power On Self Test (POST)
What is a Power Plan in Windows?
Power plans are a collection of hardware and system settings that manage the power usage of the computer
What five maintenance tasks should be included in a plan?
Preventive maintenance includes the following important tasks: • Hard drive backup • Hard drive DE fragmentation • Updates to the OS and applications • Updates to antivirus and other protective software • Hard drive error checking
What should preventive maintenance plans include?
Preventive maintenance plans should include detailed information about the maintenance of all computers and network equipment
What does a DLL file consists of?
Program code that can be used by different programs to perform common functions.
What is Ready Boost?
Ready Boost enables the OS to treat an external flash device, such as a USB thumb drive, as hard drive cache when there is not enough RAM available
What is the procedure for customizing the desktop in Windows 7 and Vista?
Right click on the desktop and choose Personalize
What is the procedure for customizing the desktop in Windows Xp?
Right click on the desktop and choose Properties
What are the steps to customizing the Start Menu and Taskbar?
Right-click it and choose Properties.
How does a user view or change the properties of a file?
Right-click the icon and select Properties
What are the four startup options commonly used in Windows?
Safe Mode, Safe Mode with Networking , Safe Mode with Command Prompt, Last Known Good Configuration
Name a few display features that can be changed in Windows 7.
Screen Resolution Orientation Refresh Rate Display Colors
What is Shadow Copy in Windows?
Shadow Copy is a feature of Windows Operating Systems that automatically creates backup copies of files and data on a hard drive
What is a reason that more than one operating system might be required on a computer
Software requirements
What type of disk drive is Disk Derangement not recommended to use on?
Solid State (S S D)
When should preventive maintenance tasks take place?
Some preventive maintenance should take place when it causes the least amount of disruption to the people who use the computers
What path is followed to display hidden file extensions in Windows 7?
Start > Control Panel > Folder Options > View > uncheck Hide extensions for known file types
What sets of files are stored in the Windows Directories?
System files, user files, and program files.
After developing theories about what is wrong, what is the next step to solving the problem?
Test your theories to determine the cause of the problem.
What does the Computer feature enable the user to do in Windows 7 and Vista?
The Computer feature allows you to access the various drives installed in the computer.
How are problems with devices indicated in Device Manager?
The Device Manager utility uses icons to indicate a problem with a device, as shown in Figure 2.
What does the Power Options utility in Windows enable the user to do?
The Power Options utility in Windows allows you to reduce the power consumption of certain devices or of the entire system
What Microsoft utility is recommended for removing, changing or repairing applications?
The Programs and Features utility
When a user makes changes to the Control Panel settings, file associations, system policies, or installed software, where are the changes stored?
The Registry
What are the two distinct parts of the Performance Console? .
The System Monitor and Performance Logs and Alerts.
What occurs when and action might present a threat to the system?
The UAC warns users when an action might present a threat to the system. In Windows 7, you can adjust the level of monitoring that the UAC performs
What Windows tool is used to automate scheduling tasks?
The Windows Task Scheduler
What is the use of the data that is displayed in the System Monitor?
The data displayed can help you understand how the computer workload affects system resources, such as the CPU, memory, and network. The data can also help determine when an upgrade might be necessary.
What is boot device priority?
The order in which devices are checked to see if an operating system is located there
What should preventive maintenance plans prioritize?
The plan should prioritize equipment that would affect the organization the most if it goes down.
What is the hypervisor?
The software that creates and manages a virtual machine on a host machine.
What resources does a virtual machine use?
The system resources of the host machine.
When software uses and automatic installation process, what is required of the user or technician?
The user is required to click through the installation wizard and provide information when requested.
What is a clean installation?
There is no existing Windows installation
What are Run Line Utilities used for?
These commands are used for system diagnostics and modifications.
What is the relationship of the OS on a virtual machine and the OS on the host machine?
They are independent but both use the resources of the host machine.
What times of the day or week are better for scheduling maintenance tasks?
This often means scheduling tasks at night, early in the morning, or over the weekend.
How does a user access Internet Options?
To access the Internet Options, use the following path:
What can technicians use Remote Desktop and Remote Assistance for?
To repair and upgrade computers
What is a cold boot?
Turing on the computer
How many drives are required to set up RAID on a computer?
Two or more drives must be installed in a computer.
What are the two types of hypervisors?
Type 1 (native) and Type 2 (hosted).
What is a reason that a computer should be restored to a previous point?
Uninstalling an application or hardware does not correct a problem.
If no Windows installations are found, which option is disabled?
Upgrade
What are the three options you get when choosing Install now in Windows 7?
Upgrade Custom Quit
How does the user account differ from the computer administrator?
User account has fewer permissions
If a quick procedure corrects the problem, what is the next action to take?
Verify full system functionality
After solving the problem what is the next step in troubleshooting process?
Verify full system functionality and, if applicable, implement preventive measures.
What additional tasks can the Disk Management Utility perform?
View drive status Extend partitions Split partitions Assign drive letters Add drives Add arrays
What is a mounted drive in Windows?
When a drive is assigned a patch rather than a letter
When would you use a recovery disk?
When there has been a system failure and other recovery options have failed
What two Windows OS's do not include Aero?
Windows 7 Starter and Vista Home Basic
What is Windows Virtual PC?
Windows Virtual PC is the virtualization platform for Windows 7. Virtual PC allows you to partition system resources for a Windows OS among virtual machines running a licensed copy of Windows 7, Windows Vista, or Windows XP.
What is Windows XP Mode?
Windows XP Mode is a program available for Windows 7 Professional, Enterprise, and Ultimate. Windows XP Mode uses virtualization technology to allow users to run Windows XP programs in Windows 7.
Which recent Windows OS does not feature Gadgets?
Xp