A11-20

types of work/life conflict

- life interference with work - work interference with life

upward communication

HIGHER LEVEL messages we send to people at higher levels of the organizational hierarchy

lateral communication

SAME LEVEL consists of messages we share with peers, coworkers, and anyone who occupies the same position or level of power in workplace hierarchy

grapevine

communication travels along a grapevine... metaphor indicating that informal messages are often converted in upward, downward and lateral directions simultaneously - gossip

blaming rites

concerned with consequences for poor or unethical performance - attorneys who violate client confidentiality are fired

enhancement rites

consequences for superior performance - top car sales person gets a large cash bonus

external communication includes

consumer: anyone who buys company product or services potential members: anyone who might come to work for organization stockholders: people who own shared of a publicly traded company media: broadcast, print, and electronic forms of mass communication lawmakers: local elected officials, state legislators, and members of congress the general public: includes current or potential customers and employees and whine to whom an employer's reputation matters

hypothetical questions

describe a realistic situation and ask you to speculate about how you might react if you encounter it - "Suppose a customer asked you to refund an item without a receipt. How would you react?"

appraisal interview

discussion about performance and goals - can encourage and continue what your doing - manager/supervison to employee

rites of integration

enhance feelings of inclusion and community for the workplace - annual picnic... reinforce sense of belonging

formal roles

functions that are prescribed by the employer

exit interview

if you have resigned from and organization to take a job elsewhere you may be asked to complete an exit interview - a conversation about your experiences in the organization

Strategies for responding to illegal questions (4)

- answer directly but briefly - tactful inquiry "why do you ask" - neutralize the question - tactfully refuse to answer take advantage of the question

types of interviews (8)

- appraisal interview - problem-solving interview - exit interview - counseling interview - service-oriented interview - persuasive interview - survey interview - selection interview

improve adaptability to workplace diversity (3)

- check your assumptions - remember that being different doesn't mean being wrong - help others to adapt

challenges in communication technology (globalization)

- choosing a communication channel (real time or not) - ensuring security: EXPA protect private email messages from being interfered without consent * data breeches - reducing distractions: internet shopping & use of technology from nonword related things

what to include in your resume

- name and contact info - employment objective - education - employment experience - skills & interests - references

Common types of questions

- open ended questions - close ended questions - hypothetical questions - probing questions

(3) types of organizational rituals

- personal ritual - social rituals - task rituals

Succeeding in a Job interview

- research your employer: learn as much as your can about your potential employers - anticipate likely questions - generate questions of your own - follow up after the interview

(6) types of organizational rites

- rites of passage - rites of integration - blaming rites - enhancement rites - renewal rites - conflict resolution rites

types of formal workplace communication

- upward communication - downward communication -lateral communication

grapevines...

- use multiple communication channels - people rely heavily on the grapevine during a crisis - communication along the grapevine can be remarkably accurate

Strategies for formulating good questions

DOS - ask questions that allow the interviewer to reflect on his or her own experience - ask questions that indicate your long-term interest in the job DONTS - don't ask for detail about the company that you should already know - never ask about salary or benefits unless the interview has brought up those subjects

Illegal to ask questions

Identifying age, ethnicity, sexual orientation, religion, marital status, political orientation, disability status in decision to hire, promote, and fire - are you a citizen of the US? - what is your native language? - what religious holiday do you observe? - is this your maiden name? - how old are you? - do you have children? - do you have any disabilities? - are you a member of the national guard - do you live nearby?

downward communication

LOWER LEVEL describes messages we send to people at Lower levels of the organizational hierarchy

Burnout

a chronic sense of exhaustion or apathy that can come from long term frustrations and stress

persuasive interview

a conversation intended to affect your beliefs, opinions or behaviors

selection interview

a conversation intended to help the interviewer choose the most appropriate person for the position.

service-oriented interview

a conversation oriented toward helping you with a produce or service you have purchased - customer service

cover letter

a short letter in which you describe the type of position you are interested in - why you are seeking the kind of job you want and to indicate how your education, skills, and experiences would benefit the employer

interview

a structured conversation that focuses on questions and answers

conflict resolution rites

aim to manage disagreement and discord

survey interview

an interaction aimed at gathering information

organizational rites

ceremonial acts and practices that convey characteristics of an organization's culture

informal roles

functions adopted by specific people rather than being dictated by the workplace

Illegal Questions In Interview

go against EEOC regulations -

open ended question

invites a broad range of answers "tell me about yourself" - give your the opportunity to reply in a way that reflects positively on you

bona fide

legally legitimate reason for considering factors such as sex, age, ethnicity... - men's locker room attendant (male job)

formal workplace communication

messages form the work organization that relate to its operations

internal communication

messages people within the workplace convey to one another

External communication

messages people within the workplace convey to others outside of the organization can significantly enhance the company's reputation, productivity, community support, and economic success

Informal workplace communication

not necessarily sanctioned by the employer but arises from social interaction of its members

problem-solving interview

occurs to understand the nature of a problem and identify potential solutions - physician-patient... talk about treatment options

rites of passage

peoples advancement to a higher status or level in a workplace - promotion

close ended questions

prompt brief, specific answers (y/n) "can you work weekends"

social ritual

recurring events that reinforce personal relationships among workplace members - happy hour Thursdays with team members

task rituals

repeated activities that enhance people's ability to do their jobs - ritualized task - triage patients as they come in... taking in vital signs and medical history

organizational rituals

repeated behaviors that provide a familiar routine to an organization's experience

probing questions

request more information/detail on an answer you have already provided - elaborate on an answer you just said

personal rituals

routine behaviors that an individual convey their workplace identity - manager personally greet each employee arriving

resume

short document listing your employment qualifications

globalization

the increasing interconnectedness of societies and their economics as a result of developments in transportation and communication

work/life conflict

the pressure of balancing the demand of work with those of nonwork life

renewal rites

update and revitalize a work place - renovate room break center - corporation retreat to boost morale

organizational culture

values, customs, and communication behaviors that workplace members share and that reflect their organization's distinct identity

counseling interview

when you go through a difficult time, you might reach out to close friend, relatives, or professional therapists an interaction aimed to supporting an individual though a personal problem