Admin CH 13

In managing virtual workers, a manager should

meet regularly, face to face.

Dysfunction conflict is sometimes called ______ conflict.

negative

Nordstrom's department store chain emphasizes the great lengths to which it goes in customer service, an example of which of these reasons to enforce norms

To emphasize the group's important values.

The question individuals ask during the norming stage of group development is

"What do the others expect me to do?"

______ is the conflict-handling style that strives to devise solutions that benefit both parties.

Collaborating

Another name for functional conflict is productive conflict

False

Two types of team roles are task and stability

False

Which of the following is characteristic of workgroups with too little conflict?

Indecision

The conflict-handling style in which a person allows the desires of another to prevail is known as

accommodating.

During the forming stage, the leader should

allow people to socialize.

According to research, negative conflict can have positive effects on performance

True

An example of a task role is an initiator, someone who suggests new goals or ideas

True

During the performing stage of team development, the group answers the question

"Can we do the job properly?"

Which of the following is a characteristic of a continuous improvement team?

A type of advice team

When issues causing conflict are trivial, or when emotions are high and cooling off would be helpful, which conflict-handling style is preferable?

Avoiding

Which of the following is an advantage of smaller groups?

Better interaction and coordination

A maintenance crew is an example of an action team

False

Group cohesion arises during the forming stage of group development.

False

Many groups stall in the performing stage of group development.

False

Which of the following is a source of conflict in the workplace?

Inconsistent goals

______ is designed to elicit different opinions without inciting people's personal feelings.

Programmed conflict

______ is the process of having two people or groups play opposing roles in a debate in order to better understand a proposal.

The dialectic method

In which of the following conditions should constructive conflict be stimulated?

The group seems to be apathetic.

Which of the following is not a reason to enforce norms?

To create a written document of behavioral guidelines for new employees.

________ is defined as reciprocal faith in others' intentions and behaviors.

Trust

Which of the following is a disadvantage of smaller groups?

Unfair work distribution

Which of the following is considered one of the most essential considerations in building a group into an effective team?

Trust

Self-managed teams are groups of workers who have been given ______ for their task domains.

administrative oversight

Toyota's automobile recall problems may have been rooted in the difference between Japanese and American attitudes about

conflict.

The ______ stage of team development is characterized by the emergence of individual personalities and roles and conflicts within the group

storming

The question the group is asking during the forming stage of group development is

"Why are we here?"

Which of the following is an advantage of larger groups?

Able to take advantage of division of labor

Which of the following is most likely to be considered an action team

An airline cockpit crew.

Which of the following is not a benefit of teamwork in an organization?

Decreased stress

Which of the following is a way managers can enhance team cohesiveness?

Emphasizing members' common characteristics.

Participating on virtual teams necessarily requires individuals to be available for electronic communication 24 hours a day

FALSE

A formal group typically has no officially appointed leader, although a leader may emerge from members of the group

False

A positive outcome of groupthink is the development of more alternative ideas.

False

A team created to broaden the information base for managerial decisions is known as a recommendation team

False

A team is defined as two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity

False

Avoiding it is never an appropriate response to conflict

False

Conflict is naturally avoided when organizations are structured along functional lines.

False

Conflict is the dramatic and often violent clash of opposing forces that lacks a simple resolution that would be satisfactory to all parties.

False

Creating self-managed teams in the workplace has a very positive effect on job satisfaction and organizational commitment.

False

Formal communication is the essence of a team, and what differentiates it from a group

False

Generally speaking, the optimal team size is considered to be 12 to 15 members.

False

Job modeling is a socially determined set of rules for how an individual should behave in an organization.

False

One of the primary reasons norms are enforced is to leverage the group's power with management.

False

Research finds that the majority of workplace learning occurs in formal groups

False

Speed of resolution is the primary benefit of using the collaborating conflict-handling style

False

The dialectic method is the process of assigning someone to play the role of critic to voice possible objections to a proposal.

False

Which of the following is a disadvantage of larger groups?

Less commitment

The stage during which a group sets guidelines about issues like attendance and punctuality is the ______ stage.

Norming

________ conflict is defined as interpersonal opposition based on personal dislike, disagreement, or differing styles

Personality

Jinhai's team was not making much progress on defining a new production process. Maria was being very uncooperative; she did not agree with the direction Jinhai was taking, so she hadn't helped with her part. This team is in what stage of group development?

Storming

A _______ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves accountable.

Team

Among the benefits of teamwork is the reduction of destructive internal competition.

True

Certain kinds of conflict can be beneficial for organizations

True

Competition is a form of conflict

True

Devil's advocacy is a method used to induce programmed conflict

True

Groupthink is a cohesive group's blind unwillingness to consider alternatives

True

Performance in the workplace is maximized with a moderate level of conflict

True

Quality circles are now known as continuous improvement teams

True

Which of the following is a manifestation of excessive conflict in the workplace?

Violence

Who are typical members of continuous improvement teams?

Workers and supervisors

Hannah is on a team with Carson, and they are often in conflict. Hannah likes to begin her work with careful planning and she gets started immediately. Carson, on the other hand, likes trying out several ideas, and tends to be working frantically at the last minute. Their team conflict most likely stems from

a personality clash.

Travis proposed the purchase of a new Minolta copier to his boss. Amir said that he has always used and liked Xerox copiers, but when he thinks about it later he realizes he does not really feel strongly about it. Amir should adopt a(n) ______ conflict-handling style.

accommodating

When using a self-managed team, a manager should

allow members to hire their own coworkers.

Rachel missed another deadline and her boss Keri is very upset. She will have to explain to the client again why the project is behind. Keri thinks she may say something she'll regret if she talks to Rachel about this now, so she decides to wait awhile. Keri is using the ______ conflict-handling style.

avoiding

To prevent groupthink, a manager should

bring in outside experts for fresh perspectives.

The disadvantage of the ______ conflict-handling style is that it is very time consuming.

collaborating

Workplace performance is maximized when

conflict is at a moderate level.

Trust is based on _______, which can be enhanced by showing professionalism, technical ability, and good business sense.

credibility

A team composed of people from different departments who are pursuing a common objective is called a

cross-functional team.

Becca asked Kevin, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of

devil's advocacy.

Malia told her team that she is moving forward with a change to the bonus structure, despite vocal objections from several team members. Malia is using the ______ conflict-handling style.

forcing

A group that is created to do something productive for the organization and is headed by a leader is called a(n)

formal group.

The principal by-product of the norming stage of team development is

group cohesiveness.

Dave sat through the meeting feeling convinced his team was misinterpreting recent marketing research, but he didn't say anything. The team leader was a close friend. Plus, he didn't want to disrupt the team since he perceived himself to be the only one with reservations. Dave's team appears to be experiencing

groupthink.

Peer pressure, which leads group members to question the loyalty of other members who express dissent, is a symptom of

groupthink.

When members of a group are friendly and tight-knit but unable to disagree enough to properly appraise alternatives, they are said to be experiencing

groupthink.

Jerald led a team that has just finished up a very challenging research project that will assist management in developing long-range plans. Despite the stress of the past few months, most participants seem sad it's over. Now Jerald should

have an awards ceremony.

Administrative oversight given to self-managed teams does not include

implementing change.

Someone at a team meeting who says, "Let's hear from those who oppose this plan" is performing a ______ role.

maintenance

Tension was thick in the room as the management team discussed changes to promotion requirements. But then Chris made a joke about Jake's white-knuckled grip on his pen, and the laughter seemed to improve the mood. Chris was acting in a ______ role.

maintenance

Luis, Kennedy, and Jennifer met once a week for several months in the fall to redesign department work spaces, to be implemented when the organization moved to a new building in January. This is an example of a

problem-solving team ...(meet as a temporary team to solve a specific problem)

A data processing group is an example of a(n

production team. (for performing day to day operations)

Members of a team develop their ______ based on the expectations of the team, of the organization, and of themselves.

roles

Perry was part of a 15-person grounds beautification committee, and among its responsibilities were monthly parking lot cleanup and weekly patio sweeping. He was a part of the committee at his boss's request but had never actually helped with anything. This is likely an example of

social loafing.

Groups that make it through storming generally do so because

someone besides the leader challenges the group to resolve power struggles.

Ken, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Bethany, a marketing manager, seems to resist his direction. The source of conflict in this cause may be

status differences.

A ______ role is behavior that concentrates on getting the team's work done.

task

Marielle points out during the meeting that the group has fallen a half hour behind schedule according to the agenda, and should get back to the important work at hand. She is performing a ______ role.

task

Individuals are said to be cooperating when

their efforts are systematically integrated to achieve a collective objective.

A team that consists of members who interact by computer network to collaborate on projects is called a(n)

virtual team.

About 25% of Fortune 1000 companies use some form of self-managed work teams

False

Mutual trust and commitment are developed within a team because members are mutually accountable to a supervisor.

False

Organizations with too much conflict tend to be plagued by apathy and missed deadlines

False

Over 20 years ago, Peter Drucker predicted that the future organization would be organized around teamwork, but that has yet to occur

False

Problem-solving teams consist of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace- and quality-related problems.

False

The norming stage of team development is a lengthy and painful one.

False

The tendency of a group or team to stick together is known as cooperation.

False

Twenty-five new employees from across the Kendall Automotive Technologies organization are attending an orientation, receiving information about company policies, and filling out various forms. These employees comprise a team

False

When job boundaries are ambiguous, employees are less possessive, and conflict is likely to be minimized.

False

When parties to a conflict have deeply rooted, opposing value systems, the most appropriate method to handle the conflict is collaboration

False

While individuals prefer to have measurable goals as well as feedback about their performance, this is not required for teams since goals and feedback can be generated from within.

False

While quality is usually improved by using teamwork in an organization, productivity typically suffers because teamwork is time consuming

False

Which of the following is the best way to manage virtual teams?

Focus on what is accomplished, not hours or locations.

______ is a "we feeling" that binds group members together.

Group cohesiveness

Which of the following is true of informal groups?

Informal groups can advance the plans of formal groups.

At Bremond Stafford Architects, a group of designers are developing the first drawings for a proposed multiuse development section of a large city that is being revitalized. What type of work team is this group?

Project team ...(creative problem solving, often by applying the specialized knowledge of members)

Which of the following is not one of the stages of group and team development?

Reforming......Stages include forming, storming, norming, performing, and adjourning

A cross-functional team is staffed with specialists pursuing a common objective

True

A leader should ease the transition of an adjourning group with rituals celebrating "the end" and "new beginnings."

True

A maintenance role consists of behavior that fosters constructive relationships among team members.

True

A team is a small group of people with complementary skills who are committed to a common purpose and performance goals.

True

A work team may be self-managed, cross-functional, virtual, or even all of these at the same time.

True

Allowing criticism of ideas helps prevent groupthink

True

During the performing stage, the leader of a team should allow members the empowerment they need to work on tasks

True

In the storming stage of group development, the leader should encourage members to work through their conflicts about tasks and goals.

True

In the workplace, informal groups can undercut the plans of formal groups

True

Informal groups can be highly productive, even more so than formal groups.

True

Larger teams are more likely than small ones to have formal and autocratic leadership.

True

Managers can stimulate cohesiveness in teams by encouraging people to have face-to-face exchanges at work

True

Managers of virtual workers should arrange for them to meet regularly.

True

Members of smaller teams tend to be more highly committed and satisfied.

True

Norms point up the boundaries between acceptable and unacceptable behavior among group or team members

True

People tend to exert less effort when working in groups than when working alone, a tendency known as social loafing.

True

The conflict-handling style of compromising is appropriate when both parties to a conflict have equal power

True

The process of getting oriented and getting acquainted with the group is known as the forming stage of team development.

True

The weakness of accommodating as a method for handling conflict is that it is only a temporary fix that fails to address the underlying problem.

True

When resources are scarce, conflict is more likely.

True

Which of the following is an important aspect when creating a self-managed team?

Use some form of team compensation.

A work team that works to accomplish tasks that require people with specialized training and a high degree of coordination is called a(n)

action team....(work to accomplish tasks that require people with (1) specialized training and (2) a high degree of coordination)

In the performing stage of group development, members

concentrate on solving problems.

Jane organized several teachers to discuss the school's interior painting scheduled for summer. They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers make up a(n)

formal group.

Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity are called a

group.

Since hard feelings about group leadership and assignments had passed, Elena's group recently seemed to be relating much better. At the meeting tomorrow she should take advantage of this moment by

helping the team identify group goals and values.

In all but the worst weather, Laura and four of her coworkers met each day at 12:15 to walk the wilderness trail behind their office building. This is an example of a(

informal group.

During the ______ stage of team development, close relationships develop and unity and harmony emerge.

norming

The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ______ stage.

storming