AOL Exam 2 Set

Based on the systems view of communication, identify a true statement about deedback concerning whether a message was understood by a receiver

It is an outcome of the previous steps in the communication process

Building organization or industry knowledge

It is hard to take a hands-on approach to development in comparison with the other component

Building technical

It often takes more of a hands-on approach to development than the other component

Who among the following are most likely to listen to a speaker actively

Ivan who tries to put the message in his own words. Deborah who scans the speaker for various nonverbal signs.

All of the following are true of leadership credos except

They should be made public

work facilitation behaviors are

acquiring and allocating resources.

Leaders who believe that thought

country club management

Harley is described as a leader who is friendly and supportive toward her subordinates. This describes a leader who is high in

Consideration

In contrast to researchers at the University of Michigan, researchers at Ohio State believe that

Consideration and initiating structure were independent continua

Which of the following is not a benefit of having a credible leader

Employees are more likely to leave the company over the next 2 years.

Shyla is a customer service representative for Universal Equipment in Chicago. This month, the employee with the highest customer service will get a free parking space. She would be proud of herself if she won. The free parking space would be a _____ outcome and her pride would be a _____ outcome.

Extrinsic, Intrinsic

knowledge

Good leaders understand when and to whom a particular task should be delegated

Which of the following is not part of the systems view of communication

Identification

Which type of leadership style suggests that exertion of minimal effort to get required work done is appropriate to sustain organizational management

Impoverished Management

Harold's boss frequently exhorts his subordinates to work harder by promising them a substantial bonus at the end of each quarter. However, bonuses are only sporadically awarded regardless of meeting performance goals. As a result, Harold's _____ may be low.

Instrumentality

Which of the following is not a good way to actively interpret the sender's message

Interrupt only when you are making an important to making an important point

Behav

It concerns the actions associated with communicating verbally and nonverbally.

Knowledge

It concerns the intentions of a leader and being aware of what medium is most effective and whether a message was heard and understood.

Evaluation

It includes feedback concerning whether a message was understood by a receiver.

According to the University of Michigan studies, which of the following are employee-centered dimensions of leadership behavior

Leader support and interaction facilitation

According to the Leadership Grid

Leaders are the most effective leaders.

Concern for people and concern for production are the two dimensions of the

Leadership grid

which of the following is not true of attending to the sender's nonverbal behavipr

Nonverbal behavior always reinforces verbal behavior

which of the following is not one of the four major categories identified by Hogan and Warrenfeltz that comprise most competency models?

Organizational skills

Identify a person who is most likely to engage in passive learning

Priscila who thinks how bored she is in listening to a speaker

community leadership

Process of building a team of volunteers to accomplish an important community outcome

Which method of research was central to the early research on leader behavior at Ohio State University

Questionnaires

At this accounting firm, Luis is motivated by his need to predict and control the future of his job, also called

Safety

According to Sternberg's triarchic theory of intelligence, creative intelligence is

The ability to produce work that is both novel and useful

In the context of building expertise, what should leadership practioners do to build technical competence?

They must determine how their jobs contribute to the overall mission of their company. They must become an expert in their jobs through formal training or teaching others and seek opportunities to broaden their technical expertise.

True or false: Leadership behaviors are a function of intelligence, personality traits, emotional intelligence, values, attitudes, interests, knowledge, and experience.

True

Annika is a new receptionist. Her boss paired her with a more experienced receptionist so she could observe how the job would be done correctly. Annika's boss was using _____ to raise her self-efficacy

Vicarious experience

Oral communication is most effective in which situation?

When the personalized aspect is important

Informal, personal communication are enhanced in which of the following situations

When two people sit at a 90 degree angle and are relatively close to each other

Which of these would be an example of verbal persuasion used correctly?

Your boss says "You have the skills to succeed in an overseas assignment."

Avoiding interpersonal conflict entirely by giving up or giving in or by expressing your needs in an apologetic, self-effacing way refers to

acquiescence

Paraphrasing the sender's messages is part of which way to improve active listening skills

actively interpret the sender's message

Behavioral opp

assertiveness

Research at the University of Michigan assumes that job-centered and employee-centered behaviors are

at opposite ends of a single continuum of leadership behaviors

Unlike individuals who score low in extraversion, individuals who score high in this dimension

come across to others as decisive and opinionated

according to the ohio state studies, _____ refers to how friendly and supportive a leader is to subordinates

consideration

Competency models

describe the behaviors and skills managers need to exhibit if an organization is to be successful

Donald scores high on practical intelligence and has extensive knowledge and experience in leading a app design team. However, he is likely to feel uncomfortable and unprepared when asked to organize a large team-building activity for his entire organization. This example illustrates that practical intelligence is most likely

domain specific

the degree to which someone tells others something and ensures that they understand what was said refers to communication

effectiveness

A person's belief that they put into completing a task will lead to performing at a desired level is called

expectancy

which of the following building blocks of leader behavior is/are easiest to change

experience

According to the University of Michigan studies, ______ ______ behaviors are concerned with behaviors are concerned with motivating subordinates to accomplish the task at hand

goal emphasis

according to the leadership grid, the most effective leaders have a _____ concern for people and a _____ concern for production

high, high

All of the following are ways for leaders to actively ensure that their messages are being understood except

ignoring nonverbal cues from followers

How much a leader em

initiating structure

The question 'was it understood?' is concerned with the _____ part of the communication system

interpretation

Goal emphasis and work facilitation are

job-centered

early research on leader behavior at Ohio State University was completed using a questionaire called the

leader behavior description questionnaire

Unlike leaders who

rarely get into trouble

The question 'was it heard' is concerned with the _____ part of the communication system.

reception

Individuals in the _____ quadrant of the credibility matrix could include leaders who have spent little time with followers, who fail to follow through with commitments, or leaders who are new to the organization and have had little time to build relationships

second

Which listener is demonstrating active listening skills

the individual who has established eye contact with the speaker

Which of the following is not true of leaders with high levels of credibility

they do not encourage ethical discussions of work issues

Leaders in the _____ quadrant of the credibility matrix

third

Who among the following are most likely to engage in passive listening

Adrian who focuses on understanding a speaker. Gabriella who the next thing she needs to tell a speaker

According to the Five Factor Model (FFM) or OCEAN model of personality, leaders who score high in openness to experience tend to

Be big-picture thinkers.

Evaluative

Component of assertiveness skills is concerned with situations in which individuals successfully stand up for their own rights and continually work in an effective way with others.

Which of the following is not true of defensive behaviors and effective listening

Defensive behavior can be increase followers subsequent willingness to pass additional unpleasant information to the leader

researchers at the university of michigan concluded that there are four categories of leadership behaviors related to effective group performance. Identify a true statement about one of the four categories, interaction facilitation.

It includes those behaviors where leaders act to smooth over and minimize conflicts among followers.

The ability to engender

credibility

Some people may not believe they would be able to be successful working overseas, or have low _____, but if they wanted to learn, it might be because they know coworkers who have worked overseas and been promoted, increasing _____

expectancy, instrumentality

True or false: Nonverbal responses from followers are not an effective means for a leader to assess the effectiveness of two way communication

false

criteria

good leaders check to see whether a delegated task was accomplished in a satisfactory manner

behavior

good leaders effectively communicate their expectations concerning a delegated task

paul and ethan are respected leaders in their community. They are most likely to

have fewer resources than most other leaders.

Leaders who score low in

hide their emotions

building social capital

the leadership competency of developing and maintaining relationships that allow people to work together in the community across their differences

The essence of active listening is

to see all communication as a 2-way process.

Constructs representing

values