Art of Leadership Final

Simone, a senior sales manager at ReadMe Inc., cares about developing the skills of her teammates and works beside them as a role model. In the context of the five fundamental archetypes of leadership, she most likely belongs to the

Teacher-Mentor archetype.

Why do followers most likely need to have a high level of technical competence?

Technical expertise plays a key role in supervisors' performance appraisal ratings of subordinates.

According to Zemke's four generations of workers, which of the following statements is most likely true of the Baby Boomers?

They are loyal to their organization when it comes to work ethics.

Identify a true statement about passive followers in the context of Robert Kelley's basic styles of followership.

They require constant direction because they lack initiative and a sense of responsibility.

Which of the following statements concerning societal culture is most likely false?

To most outsiders, the most salient and visible aspect of any culture is the values.

Executive presence is, in general, concerned with a person's ability to radiate confidence, poise, and authority.

True

Setting easy goals rarely leads to high levels of performance.

True

Which of the following statements is true of women in leadership positions?

Women had significantly lower well-being scores than men.

Which of the following is one of the best ways to establish and maintain good peer relationships?

acknowledge common interests and goals

Leadership development is enhanced when an experience involves three processes, which are

action, observation, and reflection.

Which of the following is the major theme of characteristics of the operant approach?

changing rewards and punishments to change behavior

Followers are highly likely to use __________ power to change their leader's behavior if they have a relatively high amount of referent power with their fellow coworkers.

coercive

Which of the following words is most often associated with the word "management"?

efficiency

According to research, a strong correlation exists between the amount of money an organization spends on motivational programs and motivational speakers and its revenues, profitability, and market share.

false

Behavioral manifestations of personality traits are often exhibited with conscious thought rather than automatically.

false

In the context of approaches to motivation, an empowered worker will have fewer choices in how and when to accomplish high work demands and as such will suffer from more stress than will an unempowered worker.

false

In the role-taking stage of development of the leader-member exchange theory, a role is created based on a process of trust building.

false

Leaders at higher organizational levels spend most of their time and effort implementing policies and procedures.

false

Leadership potential is an evaluation of a follower's immediate chances of promotability.

false

One of the advantages of 360-degree feedback systems is that they can be used for both performance appraisal and leadership development purposes.

false

Smart but inexperienced leaders tend to be more effective in stressful situations than less intelligent, experienced leaders.

false

The best listeners are passive listeners because they do not interrupt the speaker.

false

The contingency model of leadership maintains that leaders are extremely flexible in their behavior.

false

The leadership behavior dimensions studied by the researchers at the University of Michigan were initiating structure and consideration.

false

In terms of the 9-box matrix, an employee who has high potential but is a moderate performer is called a

future star

Which of the following is an advantage of decentralized organizations over centralized organizations?

greater acceptance of decision outcomes

Goal emphasis and work facilitation are _____ dimensions of leadership behavior.

job-centered

Which of the following best describes the term "attribution of blame"?

justifying immoral behavior by claiming it was caused by someone else's actions

The _____ component of assertiveness skills concerns knowing where and when not to behave assertively.

knowledge/judgement

The highest levels of situational favorability most likely occur when

leader-member relations are good, the task is structured, and position power is high.

When a team has fewer than 15 people, what should new leaders do during the first two weeks?

meet individually with everyone on the team

__________ means the status differential between members of a group.

pecking order

Jonathan, a front desk executive at Read Books Inc., handled 40 customer calls per day. He was then sent to a training program last month to improve his communication skills, which cost the organization $500. This month, Read Books observes that his growth is positive and substantial and that he is able to handle 60 customer calls per day. His productivity has increased by $700. This scenario most likely exemplifies

return on investment

Which of the following instruments does Fiedler's contingency theory use to determine the relevant characteristics of a leader?

the least preferred co-worker scale

An issue related to impressions and evaluative feedback concerns the distinction between job-related feedback and more personal or discretionary feedback.

true

In the context of effective delegation, the first step leaders should take when deciding what to delegate is to identify all their present activities.

true

In the context of the what and the how of performance, the "how" examines the behaviors exhibited by a follower in accomplishing team or organizational goals.

true

Leaders and followers often overlook how changing the situation can help them to change their behavior.

true

Leadership credos are personal and are closely linked with a leader's values—a credo should describe what the leader believes in and will or will not stand for.

true

Organizational culture can be better understood by considering an organization's symbols, rituals, and language.

true

The strength of the relationship between personality traits and leadership effectiveness is often inversely related to the relative strength of the situation.

true

Volunteering to help another employee with a task or project is an example of organizational citizenship behavior.

true

What are the four qualities of leadership that engender trust according to Bennis and Goldsmith?

vision, empathy, consistency, and integrity