Assignment: Chapter 15: Managing Operations, Quality, and Productivity

I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

Conformance

GM retools its Detroit-Hamtramck factory to make electric motors and battery packs instead of engines and transmissions.

Improve Operations

I am proud of my professional appearance, language, and behavior.

Aesthetics

I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.

Features

If you are managing inventory of finished goods, which source of control should you use?

High-level production scheduling systems

A manufacturing company makes small daily improvements in factory productivity by adjusting the workflow and processes.

Improve Operations

Management and labor negotiate formal cooperation agreements.

Increase Employee Involvement

The company adds a bonus component to its employee compensation plan.

Increase Employee Involvement

You need to improve delivery time to customers. Which of the following should you do? Check all that apply.

Reduce cycle time. Identify new technologies that could improve process speed through the production process.

I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.

Reliability

Netflix's program portfolio managers have to anticipate which shows viewers will want and ensure those shows or shows like them are available on Netflix. Which aspects of supply chain management are involved? Check all that apply.

Resource acquisition Procurement Inventory management

I own and immediately resolve guest problems.

Serviceability

What is aggregate productivity?

The total level of productivity achieved by a country

When giving advice to employees, managers might use the expression, "Work smarter, not harder." Businesses can raise productivity by investing more hours in production (either by having more employees working or having employees working more hours, respectively) or producing more in the same period through innovative advances in process. Which of the answers that follow best explains why this mantra is relevant for managing productivity?

This mantra suggests that employees have some control over production by identifying process improvements (rather than simply working more or working faster).

Netflix streams syndicated programming (programming that is developed elsewhere but that Netflix has arranged for the right to stream to viewers) and original programming (programming that Netflix plays a role in developing). Which types of inventory must Netflix have in place at any point in time to ensure it meets customer demand? Check all that apply.

finished goods Work in process

Leroy is head of supply chain management for Scott's, a producer of lawn chemicals that help prevent weeds and grow healthy grass. When he procures the materials needed to produce Scott's products, he is engaged inpurchasing management .

in purchasing management .

If you are managing inventory of work in process, which source of control should you use?

shop floor control systems

Zetsche said, "There's definitely a bunch of people who are just looking for a commodity car to get from A to B without getting wet. We cannot survive just trying to sell a car to them, because we cannot be the lowest-cost competitor." Zetsche was emphasizing the role of _______ in quality.

costs

Google's parent company, Alphabet, is a world leader in research and development (R&D) investment.

Improve Operations

You increase productivity by purchasing and installing new equipment.

Improve Operations

You reduce cycle time for product deliveries by reorganizing the layout of the warehouse.

Improve Operations

Qualcomm has focused on employee investment by cross-training employees, rewarding high performance, and encouraging employees to participate in decision making.

Increase Employee Involvement

The organization you work for revamps its performance evaluation and pay systems to measure and reward individual productivity.

Increase Employee Involvement

Which term refers to the level of productivity achieved by all the firms in a particular industry?

Industry productivity

You need to improve the taste and texture of the pizza. Which of the following should you do? Check all that apply.

Involve employees to ensure pizzas are made right. Improve the materials used to create the product.

Sarah works for a market research firm that has been hired to assess customer perceptions of quality for franchise restaurants in the chain. .

Measuring quality can be challenging because quality isthe totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs .

Which term refers to the overall indicator of how well an organization uses all of its resources such as labor, capital, materials, and energy to create all of its products and services?

Total factor productivity

Zetsche said, "We have the ability and determination to level with the technology of European cars and the quality of the Japanese. And we have our styling capability on top of that." According to this statement,____________is the reason why quality is important.

competition

Another word for inventory control is ______ because inventory refers to physical goods, which may be used as inputs that are transformed into outputs or finished goods.

materials control

Many companies are committed to make quality the guiding factor in everything they do. These companies follow a widely recognized philosophy known as

total quality management .