ATI Communicator 2.0: Video Interaction: Role as Interprofessional Team Member

Brandon Grant therapeutic communication technique: "You don't have a choice"

"All clients have rights. They have the right to refuse treatment."

Michelle Newcastle: is she OK?

"Brianna just arrived to the emergency department. We don't have a lot of information yet."

Stage 4: Michelle is in the waiting room and having a conversation with Brianna's friends when Stacy, Joey's mother, approaches with some bad news. Michelle Newcastle therapeutic communication technique

"Friends can come back, but it's up to you."

Stacy Cox therapeutic communication technique: son is killed in accident

"How would you feel about talking with a chaplain?"

Stage 3: Dr. Cannon is consulting with Michelle. Michelle Newcastle therapeutic communication technique: Alcohol levels in blood.

"I will stay here in the room with you and Brianna."

Stage 2: Brianna needs to go to another department for diagnostics for tests

"These tests are important to figure out what is wrong with you."

Michelle Newcastle therapeutic communication technique:

"What can I do for you?"

Stage 1: Brianna Newcastle therapeutic communication technique

"You were involved in an automotive accident. We are doing tests to check you for injuries."

Stage 5: Michelle told Brianna that Joey was killed in the accident. Brianna Newcastle therapeutic communication technique:

"Your silence tells me that you are sad."

Brianna Newcastle therapeutic communication technique:

Marilyn looks at Michelle and Brianna, waiting for a response.