BA 1500 Exam 2

Which of the following are benefits of recognizing the contributions of others in business messages?

-credit given in return on other projects -better working relationships

Crystal believes that outsourcing the bookkeeping needs of her firm would save money. She researches various companies and runs the numbers for various scenarios to gather evidence of the potential savings. Which of the following best defines Crystal's message structure?

Crystal is identifying causes and effects

Knowing which secondary audience might view a business communication allows the author to

avoid including some confidential content

Statements that are deduced based on facts are ______________

conclusions

Framing the primary message involves presenting the message

from an overall theme

In a business message that involves outlining business plans and ideas, what voice is favored?

impersonal voice

A listener-centered approach to business writing includes a focus on

learning and input from others

Readers will usually interpret a business message containing the repeated use of the we-voice as

team-focused

Which of the following are part of clearly understanding the outcome a business professional wants to achieve while developing ideas for a business message?

-achieving balance between ideal outcomes and work relationships -promoting a distinct position based on level of commitment

Which of the following are ways an inexperienced newcomer can improve a professional reputation?

-ask to take on projects with greater responsibilities -dress in a manner that reflects the company's corporate culture -be in attendance at numerous meetings

The professional reputation of entry-level business people can be improved relatively quickly through which of the following?

-being conscious of strengths and weaknesses -offering something of value to the work environment

Expert business writers typically work more ________ than average business writers.

-effectively -quickly

Business writers who effectively craft their message do what?

-foresee the reaction of their audience -keep the needs of secondary audiences in mind -remember the values of their audience

During the planning stages of business-message formation , anticipating a reader's reaction is tied to

-how the message will affect workplace relationships -the ways a reader will think and feel

Which of the following are aspects of setting up the logic of a business message?

-identifying supporting points -arranging message logic -defining a call to action

Setting up the logic of the message consists of

-identifying supporting points in the message -identifying the call to action

Which of the following should be avoided in business writing?

-implication of adversarial positions -emphasis on differences

In general, which of the following are results an author can expect from a carefully crafted business message with strong logic?

-increased influence -stronger credibility

The framing of the primary business message is important for which of the following reasons?

-it underlines support for the message's key ideas -it emphasizes the message's premises -it gives focus to an important argument

Using exaggeration in a business message can affect the credibility of which of the following?

-the author -the message itself

In deductive business argument, the essence of the message can be gleaned from which three of the following?

-the last paragraph -the first paragraph -the first sentences of supporting paragraphs

Readers interpret the tone of a business message primarily as a reflection of the writer's

-the message content -the readers of the message

Order from first to last the following steps as they typically occur in developing sound business ideas

1. identification of questions and problem 2. research to gather information 3. making conclusions or finding solutions

T/F: In a business message, the negative traits of products and services should be emphasized.

False

Which of the following statements about workplace priorities is not true?

Priorities are more constant than values

T/F: Business messages can be strengthened to counteract issues concerning low credibility

True

The conclusion of a business message is usually the

call to action

Most business messages are crafted using a ________ approach

deductive

Your goal in framing a business message is to

help the audience see the issue from a strategic perspective

The underlying overall message that people get from a business communication is called the ______ message of the communication

meta

When a business professional sends mixed signals in a message, it typically leads to

negative meta messages

When crafting a business message with strong reasoning, it is important to back claims with

supporting facts

When writing a business message with an indirect approach, which of the following presented first?

supporting reasons

For many business messages, the most important step in the planning stage of business communication writing is identifying

the benefits to be gained by the reader

An indirect approach is often used for which of the following types of business messages?

to give negative news

When business thinkers are mentally flexible, they possess the ability to

understand contrasting views

When framing the primary message, authors of a business message should complete which of the following?

-define the primary message -compose a brief message statement

The frame of a primary business message should be which of the following?

-short -memorable

Business-message readers generally have a better reaction to an author who is seen as

open to a variety of options and ideas

AIM is a process for ________ the writing of useful business messages

planning

Which of the following are characteristics of effective and compelling business message frames?

-They are memorable -They use rational and emotional appeal

When writing an effective business message, being flexible can involve which of the following?

-being open to alternative ways to address an issue -listening to the ideas of others

Which of the following are elements of credibility that can be affected by the impressions readers have of the meta messages in business communication?

-character -caring -competence

Writing effective messages in business helps

-drive collaboration -boost productivity

Which of the following statements about the framework of a deductive business message are accurate?

-it should be possible to scan the message to readily understand its main ideas -the concluding paragraph has a call to action -there are supporting paragraphs for each key point

The framing of the primary business message is important for which of the following reasons?

-it underlines support for the message's key ideas -it gives focus to an important argument -it emphasizes the message's premises

In business communications, which of the following generally enhances the writer's beneficial influence over others?

optimism

When excellent business writers craft a message, they focus on the ________ stage first.

planning

To demonstrate a can-do attitude in a business message, the writer should use

realistic assertions

Which of the following statements about the goals and stages of writing effective business messages are true?

-The stages of business writing often overlap each other -Effective business writing is divided into three stages -The three stages of effective business writing are planning, writing, and reviewing

In a business message, slanting the facts means to

include only favorable information

When the tone of a business message is _____________, there is an implied interest in the opinions and needs of the audience.

welcoming

Which of the following are helpful ways of organizing the logic of a business message?

-sketching out the logic -diagramming the logic

To form a business message with confident claims and predictions, which of the following should be included?

-measured and objective language -carefully crafted statements

Using a method of organization to form the logic of a business message typically leads to which two of the following?

-thinking about the issues becomes tighter -issues can be written about more effectively

T/F: The use of templates is mandatory in business messages

False

In effective business messages, any analogies should be rooted in

similarities

When focusing on complex business problems, ________ is generally an essential part of the idea-development process

writing down ideas

Which of the following actions will contribute to receiving a timely, desired response to a business message?

-recognizing others' individualism -respecting the time of others

In writing business messages, the planning stage focuses on ensuring excellent

content

When writing a sentence in a business message that is intended for a work team, the appropriate voice to use is usually the ______ voice

we

During the message development process, business professionals should identify the _______ their ideas clearly.

objectives of