BA 302, chapter 7
Stressors are defined as
events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.
Which of the following statements regarding organizational steps to managing employee stress is correct?
Training supervisors to be aware of and sensitive to work-life demands of employees can help reduce stress.
Research suggests high levels of emotional intelligence lead to which of the following?
higher life satisfaction.
A Type B personality displays which of the following characteristics?
logical decision making
A manager with low focus and low energy would most likely
procrastinate at work.
Which of the following role stressors has been shown to have the strongest effects on poor performance?
role ambiguity
Facing contradictory demands at work is a form of
role conflict.
Which of the following is considered a building block of emotional intelligence?
self-awareness
When you understand how OTHERS feel you are exhibiting which of the building blocks of emotional intelligence?
social awareness
Hindrance stressors refer to
stressors that detract from personal goals and prevent personal growth.
Role ambiguity refers to
vagueness in relation to job responsibilities.
Wellness programs, such as gym memberships, free health screenings, weight loss programs, and smoking cessation programs
are associated with reduced turnover and absenteeism.
Sleep research on stress indicates that
insomnia is a stress-related epidemic.
Research on downsizing indicates which of the following is a statement?
Downsizing leads to other stressful events such as financial insecurity.
Which of the following statements regarding research on emotional contagion is true?
Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can.
Which of the following statements regarding positive emotions is true?
Having positive emotions can lead to upward positive spirals of good emotions.
Which of the following statements about negative emotions is true?
Negative emotions like anger can result from an event such as not having your opinions heard by your supervisor.
Research on telecommuting indicates which of the following?
Telecommuting increases job performance and decreases turnover.
Challenge stressors refer to
demands and circumstances that cause stress but also promote individual growth.
The dimensions of psychological capital (PsyCap) are
efficacy, optimism, hope, resilience.
When an individual is attempting to empathize with another person but nevertheless is displaying emotions he does not feel, he is engaging in
surface acting.
Which of the following is one way to alleviate cognitive dissonance?
Change the facts of the situation.
Research indicates that exercise is an effective strategy for managing stress. Which of the following statements best describes some of the findings from studies on exercise and stress?
Regular exercise increases the body's ability to draw oxygen out of the air, thus combating stress.
Which of the following statements about stress is correct?
Stress is a cumulative process.
