BA 302 FINAL (Chapter 8-15)

Hindsight bias is the opposite of framing bias (T/F)

FALSE

People are always interested in making an optimal decision. (T/F)

FALSE

Power distribution is usually not visible in organizations. (T/F)

FALSE

The more that a party is dependent upon you, the less power you have. (T/F)

FALSE

The most commonly used influence technique is a personal appeal. (T/F)

FALSE

if a variety of knowledge, skills, and abilities is needed, if feedback from different organizational groups is needed, if tasks are largely independent, and if we cooperation is needed to achieve mutual goals, then a team is needed. (T/F)

False

Tuckman's group development stage model sequences group evolution in the following order: forming to norming to storming to performing. (T/F)

Falsee

Which of the following is a reason people resist change?

Fear of failure

Allan does not work for core company, but the human resource director calls him whenever he wants some advice on labor unions. Allan is classified as ...... In a social network analysis.

Peripheral Specialist

Alcoa Corporation's headquarters facility has a minimal number of traditional offices with four walls and a door. The elevators on the floor are located at the ends of the long corridors in of the way alcoves. An open-air the center of the Workers are seated -walled cubicles. Copy machines and other office equipment are certainly located physical layout encourages What kind of

Team-based

Which of the following statements about creative decision-making model is accurate?

The dynamic nature of today's organizations, including structural changes and cost cutting, have driven creativity in the business.

Which of the following statements regarding the organizations role in onboarding and orientation activities is acurate?

The speed with which new employees learn the company's culture is strongly influenced by the support of supervisors and managers

In which of the following firms is formalization likely to occur?

Unionized manufacturing firm

Learning organizations use which of the following approaches to acquire knowledge that they can use to change behavior?

-Conducting formal retrospect meetings -Studying customers -Benchmarking agaisnt best industry practices (all of them)

Which of the following is a more ethical alternative to downsizing?

-Early retirement programs -job sharing -hiring freezes (all of them)

Which of the following is an external force that is creating change for organizations?

-Technology -Workforce demographics -Market conditions (all of them)

Research on the employee role in onboarding activities indicates that

Active relationship building is particularly important to avoid turnover in those firms lacking systematic onboarding activities.

which of the following statements regarding external communication is accurate?

Ad fees are based on the perceived value of the audience who watches, reads, or listlens to the channel where the ad appears.

An example of a crucial conversation is

Asking for a raise

The use of client lists by advertisers and businesses to promote goods and services is an example of the ..... influence tactic and it works!

Coalition

A group where there is a great deal of camaraderie is a group experiencing.

Cohesion

When a target agrees to a request and actively supports it, the target's response is

Commitment

Georgio just returned from a meeting where his boss informed everyone of the new procedures to use in requesting reimbursement for travel. Georgio says, "I just figured out how to fill the other one out and now they are changing things. Oh, well, what are you going to do?" This is what kind of a reaction to change?

Compliance

Which of the following is a middle-ground conflict handling style characterized by an individual's desire to get his or her way but respect others' goals?

Compromise

Mark works as the frozen food manager in a major grocery store chain. When his stock of two-pound bags of frozen shrimp gets down to two cases, he e-mails his warehouse to send ten cases to restock. The "automated" ordering of ten cases when supply gets to two cases in the store is called a(n)

Decision rule

Maria strongly disliked working in groups in college because she always felt there was someone who did not "pull his weight." However, now that she is a manager, she must organize teams in her firm. Which of the following is a tip to prevent social loafing she has received from other managers in her company?

Define each individuals tasks in front of the group.

The department managers for Zylog Corporation are meeting for a budget meeting. If the marketing manager gets the 6% increase he is requesting, the human resource manager will not get any increase in his department budget. This is an example of what kind of negotiation strategy?

Distribution Approach

which of the following statements is true regarding the dimensions of culture?

Employees tend to stay longer in people-oriented cultures.

Experts make decisions in the intuitive decision-making models based on ..

Experience

Whitt Company made a substantial monetary offer to Bob to leave his design Job at Lincoln Industries and come to work at Whitt. The Whitt CEO, on hearing some complaints from members of the Whitt Board of Directors about the size of Bob's pay packager esponded, Bob is one of the few people in the industry who really understands what the customer wants and can design into the product. Bob has....power.

Expert

The big 5 personality trait.... has the strongest relationship to both leader emergence and leader effectiveness.

Extraversion

Decentralization is the concentration of decision making at higher levels in the organization. (T/F)

FALSE

Emotional intelligence helps an individual attain the management ranks, but once there, mental intelligence becomes important. (T/F)

FALSE

Research shows that consensus decision making is less accurate and even make group members feel less satisfied with a decision. (T/F)

FALSE

The global leadership and organizational behavior effectiveness project GLOBE found, thus far, that there are no universal traits that are desirable or undesirable in a leader. (T/F)

FALSE

The rational decision-making model limits thee number of alternatives considered. (T/F)

FALSE

The three levels of organizational culture are beliefs, assumptions and artifacts (T/F)

FALSE

The tendency for decision makers to be influenced by the way that a situation or problem is presented is..

Framing Bias

The investigation phase of the negotiation process involves..

Gathering information.

Karli is the designated leader of a class project group, she gets along well with the other group members but often is not sure exactly what she should do to assist her group members in producing a high quality project. Which LPC style is best for this scenario?

High LPC

Which of the following is accurate regarding the nature of social roles in a team?

If social roles are filled in a firm, groups are more cohesive.

Which of the following statements is correct about power distance?

In low power distance countries leaders are not to "stand out too much" form the rest of their firms.

which one of the following traits is a tool that transformational leaders use to influence employees and create commitment to the company goals?

Intellectual stimulation

Which of the following statements regarding self-esteem and leadership is accurate?

Leaders with a high self-esteem support their subordinates more than leaders with lower self-esteem.

Mechanic structures..

Maximize efficiency and minimizes costs.

Which of the following statements is true regarding the creation and maintenance of culture?

One reason for the difficulty encountered in trying to change a firms culture is the early shaping of culture based on the founders vision.

Claudia is a salesperson with a major department store chain that is currently running a "secret coupon sale". The program allows the salesperson to randomly award a savings coupon to any shopper of the salesperson's choice. Who the salesperson chooses to award the coupon to is a(n)

Operational Decision

Communication usually travels diagonally to

Other departments

Marta has been a part-time faculty member at the university for nine yearsShe has been teaching two to three writing courses a semesterLast month, the dean held a meeting where he announced that next academic year, part-time instructors would be limited to teaching only two classes during the entire year. Marta is very upset and tells her husband, "I may look into teaching at the community college next year but don't let anyone at the university know." This is an example of what kind of change reaction?

Passive resistance

Ensuring that change becomes permanent and the new procedures become the norm is what stage of lewin's model of planned change?

Refreeze

Leader impact organization culture through...

Role Modeling.

which of the following terms is an example of biased language?

Salesman

Which of the following statements regarding ethics and teams is accurate?

Self-managed teams are viewed as a technique to overcome the negative aspects of bureaucracy.

Which of the following statements regarding visual elements of culture is accurate?

Stories highlight critical events faced or heroic efforts put forth by individual employees to install cultural values in employees.

A formal leader is one who holds a position of authority and may utilize the power that comes from that position as well as personal power to influence others (T/F)

TRUE

Employees of abusive leaders are more likely to quit their jobs and experience higher levels of unhappiness and stress. (T/F)

TRUE

In negotiations, Japanese negotiators tend to draw information form what is said as well as what is not said. (T/F)

TRUE

Intrapersonal conflict can arisee due to role ambiguity and role conflict.(T/F)

TRUE

Making ethics assessments a regular part of performance evaluation can ensure ethical behavior becomes part of a firm's core values. (T/F)

TRUE

Research on effective teams indicates that they are characterized by low but increasing levels of task conflict. (T/F)

TRUE

The integrative approach is a new creative approach to negotiation that can lead to a "win-win" situation. (T/F)

TRUE

The key to keeping conflict or disagreement healthy in an organization is to focus the discussion on the task, not the personalities (T/F)

TRUE

When team members are found to be poor performers due to a lack of ability, the team is likely to try and train the individual. (T/F)

TRUE

To enhance organizational creativity, a manger might consider focusing on

Team composition

which of the following statements about storytelling is true?

The greater the strength of the stories shared in an organization, the greater the organization commitment.

Which of the following is a key characteristic of authentic leaders?

They have high levels of personal integrity.

Which of the following statements regarding the analysis of social network is correct?

Ties that are reciprocated are strong ties.

A firms top management team often represents a variety of functional areas. (T/F)

True

Which of the following communication channels would be the most information rich?

Videoconferencing

In which scenario would directive leadership be most effective?

When employees have an external locus of control

Downward influence is best achieved through

an inspiring vision

If an industry is highly regulated, firms competing within it likely have...

bureaucratic structures.

Tuckman's Group Development Model

forming, storming, norming, performing

NASA endured the Challenger disaster when group members conformed with top managers' decisions that launching the space shuttle in freezing temperatures was better than missing the launch window. This is an example of what group process?

groupthink

Men and women tend to differ in their communication styles. Which of the following statements regarding those differences is correct?

in meetings, women tend to withhold their opinions more than men.

High quality LMX is related to

increased job satisfaction

communication that is asynchronous

is written by the sender and can be read any time by the receiver.

Research on mentoring suggests

mentor training enhances program outcomes

Research on the effective teams indicates that they experience...

moderate levels of task conflict in the middle of the project timeline.

An organization where all the nonessential functions are outsourced is a ..

modular organization

task interdependence

refers to the degree to which team members are dependent upon one another to get information, support or materials from other team members to be effective.

referent power

stems from the personal characteristics of the person such as the degree to which we respect and want to be like them.

The practice of outsourcing as a response to the globalization of business has created which of the following changes for organizations?

A need to deal with employees

Which of the following statements regarding leadership and ethics is accurate?

people in positions of authority are influential in driving others to ethical or unethical behaviors.

ABC corporation has its sights clearly set on XYZ company. the firms employees often talk about "cutting XYZ off at the knees." Recently a lawsuit was filed against ABC by XYZ because ABC raided the middle-level management level of XYZ and hired away 5 of its 7 managers. ABC has a ...... culture.

Agressive

Marias manufacturing is a unionized company producing customized metal units for the appliance and medical equipment industries. Each contract negotiation is a contentious affair for the union and management. However, over the past few months both union and management. However, over the past few months both union and management officials have become very concerned about the number of Maris union employees who are experiencing alcohol-related issues. Last month alone, six employees sought medical assistance under the employee assistance program. Management and union officials will be meeting next week to address the issue. This is an example of what conflict-handling style?

Collaboration

A professor assigns grades due to .... power.

Legitimate

A sel-directed team

Makes all decisions internally about leadership and how the work si done and has the potential for high autonomy.

Which of the following statements is the true regarding the relationship between conflict and performance?

Medium Conflict leads to high performance

Individuals are influenced in their decision making by which of the following biases?

-Escalation of commitment -Anchoring - Framing bias It mentions all of these.

which of the following statements about listening is correct?

-Listen takes practice -Effective listening has a behavioral and emotional component. -Active listening creates a real-time relationship between the sender and receiver. -All of the above

Which of the following statements about written and verbal communications is correct?

Humans listen faster than they speak.

Arielle is a part of a team charged with developing a new name for a product. This is an ..... task.

Idea Generation

Which of the following statements regarding negotiations around the world is correct?

In collectivist cultures the use of deception during negotiations is more common than in individuals cultures.

A unique, nonroutine, important decision requiring conscious thinking, information gathering, and careful consideration of alternatives is a(n)

non programmed decision