BA291 CH. 7
______ is not step in the Six Sigma DMAIC process. Multiple Choice Define Measure Control Act
Act
______ is not included in Deming's 14-Point Program. Multiple Choice Remove barriers that hinder hourly workers Eliminate numerical goals for the workforce Cease dependence on mass inspection Identify the key processes in your organization
Identify the key processes in your organization
MC Qu. 14 Which of the following is not considered a quality... Which of the following is not considered a quality tool for analysis and problem solving? Multiple Choice Scatter diagram. Control chart. Histogram. Poka-yoke
Poka-yoke
______ is not a major category in the fishbone chart. Multiple Choice Personnel Process Customers Procedures
Process
Lean service is an extension of principles pioneered by the Toyota Production System. True or False True False
True
The PDCA cycle of Deming is a general framework that companies can use to increase the quality of their processes. True or False True False
True
The cause-and-effect diagram is also known as a fishbone chart. True or False True False
True
The increased importance of quality is a direct function of increased competition. True or False True False
True
A Pareto chart ______. Multiple Choice presents data as a frequency distribution in bar chart form is a visual representation of the process and helps analysts determine potential problem areas sorts problems by their relative frequency in a descending bar graph visually shows the relationship between two variables to aid in identifying correlation
sorts problems by their relative frequency in a descending bar graph
Six Sigma motivates process improvement by stating performance in terms of percent success. True or False True False
False
Six Sigma was first developed in the mid-1980s by General Electric to drive process improvement. True or False True False
False
Value stream mapping measures overall efficiency by dividing total value-added time by process cycle time. True or False True False
False
The main aspect of ISO 9001 is ______. Multiple Choice to achieve total customer satisfaction to achieve and maintain high improvement rate compliance to documented practices None of the above.
compliance to documented practices
A process capability index is a statistical measure of process variability. True or False True False
False
