BA302 - Chapter 8: Communication

Which of the following statements regarding communication and ethics is true? A. Ethical, forthright communication by an organization should occur internally as well as externally. B. During a crisis situation, a firm spokesperson's level in the organization is not relevant if the message is fair. C. Executives should not change their communication style based on the culture of their audiences as this would make people think they are inconsistent and unreliable. D. Exxon Oil is widely recognized as having been successful communicators during the Valdez incident.

A. Ethical, forthright communication by an organization should occur internally as well as externally

Which of the following statements about workplace gossip is accurate? A. Research finds that only a minimal amount of workplace communication occurs at the grapevine level B. Politically motivated employees use the grapevine to disseminate self-promoting information in the organization C. Employees generally distrust their peers as a source of information. D. Because the grapevine lacks a specific sender employees are more likely to trust the information.

B. Politically motivated employees use the grapevine to disseminate self-promoting information in the grapevine

Which of the following statements about e-mail is true? A. E-mails are considered highly information-rich. B. Some companies are so concerned about the amount of e-mail their employees receive that they are instituting "no e-mail Fridays." C. E-mail is the most popular medium of communication today. D. Emotions can be easy to convey via e-mail

B. Some companies are so concerned about the amount of e-mail their employees receive that they are instituting "no e-mail Fridays"

Which of the following statements about communication barriers is correct? A. Employees are often eager to share bad news with those above them in an organization to get credit for discovering potential problems. B. Jargon spoken between people from different areas and backgrounds helps them forge a professional bond. C. Managers can use grapevine to send and receive messages. D. Women often jump right into a project while men ask a lot of questions before beginning.

C. Managers can use the grapevine to send and receive messages

Which of the following statements about listening is correct? A. Listening takes practice and concentration. B. Effective listening has a behavioral and emotional component. C. Active listening creates a real-time relationship between the sender and receiver. D. All of the above

D. All of the above

Which of the following criterion one may use i deciding whether or not to filter a message? A. Status B. Month of the Year C. Time Available D. Knowledge and Perception of Speaker

D. Knowledge and Perception of Speaker

Which of the following communication channels would be the most information-rich? A. Written Letters B. Handheld Devices C. E-mails D. Videoconferencing

D. Videoconferencing

Which of the following statements is true regarding cross cultural communication? A. Norms for nonverbal communication is consistent across cultures. B. Attempting to adapt to another culture in business dealings is not necessary. C. High situational context cultures, "get down to business" in negotiating deals. D. Within the same culture, words can be misunderstood because of a lack of common experiences.

D. Within the same culture, words can be misunderstood because of a lack of common experiences

Research on communication indicates that:

Effective communication skills are among the top skills sought by recruiters today.

Communication methods and forms differ little across cultures, T or F?

False

Expert agree that organizations should regularly monitor employees' online activity, T or F?

False

In China, as in the United States, direct eye contact is important in a communication situation, T or F?

False

In a business e-mail, using a subject line is often unnecessary as it may create unrealistic expectations about the message content, T or F?

False

Listening is an art, not a skill, and thus individuals cannot be trained to be better listeners, T of F?

False

Storytelling is largely an ineffective means of communication as receivers perceive the senders to be largely unable to control the process, T or F?

False

Verbal communication is largely Asynchronous, T or F?

False

Jason received the sales report and noted how badly the southern sector performed. As he prepared the presentation for the weekly executive meeting, Jason decided to focus his remarks on the northern and western sectors, which had record sales levels, and refrain from mentioning the southern numbers. This scenario focuses on the communication barrier of:

Filtering

Effective managers tend to use more:

Information-rich channels

Ariel was writing a paper at her laptop when the phone rang. She answered it but kept writing as she talked. It was a friend who needed an assignment that had been given last week. Ariel e-mailed her the assignment. A second e-mail just arrived from the friend, which said: "I said the assignment for Monday, this is Wednesday's." Ariel likely made the mistake because of the _________ in her communication situation.

Noise

Information rich channels convey more:

Non-verbal communication

You are part of a marketing team that has just secured a contract for a national ad campaign. The client firm is holding a luncheon to celebrate the contract signing and you are attending. According to Edward Hall's work, what distance will you maintain from members of the client firm as you network with them?

Personal

A communication receiver who is preparing his comment or answer and not really listening to the sender is:

Rehearsing

Martin is the financial director of a small business. He recently read a memo from one department presenting a new idea for a product. During the discussion on the item afterward, Martin kept focusing on the cost of producing and marketing that product. The barrier facing Martin in this scenario is

Selective Perception

In the sentence, "i did not tell the teacher you were cheating." if the word "I" was emphasized by the tone of your voice, what are you implying?

Someone else told the teacher you were cheating

Nina is a career counselor in a university's career development office. She is making recommendations to a student in a career planning session related to improving the quality of the student's conversation. Which piece of advice should be deleted from Nina's list?

Speak more than the reciever

Active listening involves:

Taking time to understand the points being made

Which of the following statements about storytelling is true? A. Storytelling helps employees understand simple concepts. B. The more frequently stories are shared in an organization, the lower the organizational commitment. C. The greater the strength of the stories shared in an organization, the greater the organizational commitment. D. The higher quality story relayed by an entrepreneur, the more employees will like him.

The greater the strength of the stories shared in an organization the greater the organizational commitment

A nonverbal gesture, like the 'OK' symbol made in the United States, could be offensive in another culture, T o F?

True

Deficient interpersonal communication was a factor in 70-80% of all accidents over 20 years, T or F?

True

Research indicates that communication ability is related to a manager's performance, T or F?

True