BCOM Ch12 Learnsmart - Oklahoma State OSU
Which of the following is an example of a problem-solving report?
A client company needs a report on why it is losing money. (Problem-solving reports help decision makers figure out what to do any time a problem arises within an organization. For example, a client company may want to know why it is losing money.)
Table of Contents
A listing of the report's contents (used if the report exceeds 5 pages or 1,550 words)
Transmittal Message
A message that transmits the report to the reader that usually takes on a letter form. To be thought of a personal message from the writer to the reader and should use personal pronouns (you, I, we) and conversational language (except in cases of extreme formality).
Prefatory Pages
A number of pages that come before the report itself. They are included when the situation is formal and the report is long
The prefatory pages, ______ , are included when the situation is formal and the report is long.
A number of pages that come before the text material. (Formal reports have a number of pages that come before the report itself. These pages serve useful purposes, but they also dress up the report. Typically, these prefatory pages, as they are called, are included when the situation is formal and the report is long.)
Short Report
A report composed of only a title page and the report text
Which of the following is the most appropriate beginning subject matter for a letter of transmittal?
A statement handing over the report (The transmittal message should be treated as a personal message from the writer to the reader, with much the same contents you would use if the were handing the report over in a face-to-face meeting with the recipient.)
Which of the following letter of transmittal contents is appropriate?
An expression of gratitude for the report assignment. (If you are combining the transmittal message with the executive summary, at the end of the message, you should provide a pleasant and/or forward-looking comment. You might express gratitude for the assignment, for example, or offer to do additional research.)
Progress Report
Basically a Routine Operational Report that tends to be submitted on an as-needed basis that focuses on the progress towards a specific goal
Letter Report
Below the short report where the information is report as a letter report
An email report:
Can use headings to display content (Like the longer forms of reports, emails may use headings to display content and graphics to support the text.)
Which of the following is at the top of the "stairway" of the report classification plan?
Formal Reports
Inclusion of the executive summary as one of the prefatory parts, or in the transmittal message, or as part of the report proper will depend on the report's ____ .
Formality and length (....will depend on how long and how formal the report is)
Organizing your report in the _____ is especially preferable when you will be recommending something that you know your readers will not favor or want to hear.
Indirect order
Which of the following is true about routine operational reports?
Many of the routine operational reports will be submitted on predesigned forms.
Which of the following statements would be in appropriate in meeting minutes?
Matt's analysis of the survey data was brilliant (Minutes include only objective data; their writer should carefully avoid using descriptive adjectives such as brilliant, intelligent, reasonable, and so on.)
Identify the correct statement about short reports.
One level of division in headings is most common in short reports. (Like the longer reports, short reports use headings. But because of the short report's brevity, the headings rarely go beyond the two-division level. In fact, one level of division is most common.)
Which of the following is a characteristic of shorter reports?
Predominance of the direct order (Because shorter reports usually solve routine problems, they are likely to be written in the direct order.)
Which of the following is true about progress reports?
Progress reports follow no set form (The contents of progress reports concern progress made, but they also may include topics as problems encountered or anticipated and projections of future progress. Progress reports follow no set form. Most are informal, narrative reports. With progress reports, you want to emphasize the positive if possible.)
Feasibility Study
Report where writers study several courses of action and then propose the most feasible, desirable one
Formal Reports
Reports that are at the top of the "stairway". These reports are usually the longest in length and have the highest priority and formality.
Problem-Solving Reports
Reports that help decision makers figure out what to do any time a problem arises within an organization
Routine Operational Reports
Reports that keep supervisors, managers, and team members informed about the company's operations. Can be daily, weekly, monthly, or quarterly reports on the work of each department or the employee.
Which of the following is at the bottom of the "stairway" of the report classification plan and is the most common in business?
Short reports (The shorter report forms (those at the bottom of the stairway) are by far the most common in business. These are the everyday working reports.)
Email (or Memo) Report
Short reports of less formality
Title Fly / Title Page
The first two pages of a long and formal report
Executive Summary
The report in miniature. Serves as a preview to the report and also the whole report for those who do not have the time to read the entire report (the executives).
Which of the following is true about short reports?
They generally do not need an elaborate coherence plan. (because they are short, generally do not need a coherence plan)
Meeting Minutes
Written record of a group's activities, which can include announcements, reports, significant discussions, and decisions. The include important details, but they are primarily a summary that reports the gist of what happened, not a verbatim transcript. Only objective data.
