BCOM Chapter 8 Test Part 1 & 2

Which scenario best demonstrates how standards of excellence affect team performance?

Marcus knows that although internal dates for his project can be rescheduled by a few days, the last date must be met.

Match the manager's response with constructive and paternalistic feedback.

Manager A tells things like they are without much thought as to how his employees might receive his message - Paternalistic feedback Manager B thinks carefully about the feedback she is about to deliver, ensuring that she does so calmly and without emotion - Constructive feedback

You are the manager of a retail store, and you witness a sales associate ignore a customer when they come into the store. What action should you take?

Confront the employee about what was witnessed and restate performance expectations.

Cohesiveness develops instantaneously in groups, so one should encourage it.

False

Cohesiveness has been associated with many negative outcomes in group dynamics.

False

Hindering group norms enables a leader to maximize performance within a team.

False

Leaders who set a negative tone will find improved performance in the workplace atmosphere.

False

What is the benefit of using "I" language rather than "you" language when providing constructive feedback?

It reduces the defensiveness of the person you are addressing.

Which statement regarding norms in business is true?

Norms exist even when not verbally expressed.

Which statement about rewards in the workplace is true?

Rewards can help employees to feel valued.

Isaiah adds two new members to his team. The more senior team members provide a lot of support to the new hires and regularly enforce the team norms. At their 30-day check-ins, the new team members report high levels of satisfaction. Additionally, Isaiah notices that they are participating in a number of optional work events. What does this suggest about Isaiah's team?

They are highly cohesive.

Group members are interdependent, so they share the workload of those who are underperforming.

True

Highly cohesive groups have consistent membership.

True

If a low-performing individual refuses to change upon feedback, the leader must ask the individual to leave the group.

True

Psychologists argue that norms play the biggest role in whether a group will be effective.

True

When a leader creates structure, she has explicitly identified goals for the team.

True

When a leader establishes constructive norms, the effect will be positive for the group.

True

Akira has noticed that members of her team rarely speak in team meetings or make suggestions, even when she asks for them. They complete their assigned tasks but rarely go beyond that. This suggests that ______ is missing from Akira's team.

cohesiveness

When a team has a clearly defined structure, team members are most likely to ______.

feel an increased sense of security

A challenge leaders face in providing structure for the team would be to ______.

find out how each member can contribute to the overall mission.

Norms are a result of how leaders and ______ treat each other.

followers

Susan is a member of a jury deliberating on an important case. She disagrees with the other 11 jurors on the verdict but has been pressured into making the case unanimous. Susan is a victim of ______.

groupthink

Which of the following is a focus of constructive climates?

helping employee's achieve their personal bests

Over time, the members of an organization have developed ______ as a result of coping with the organization's challenges and coordinating resolutions that work for them.

patterns

Jessica has been working at her company for one year. At her annual performance review, Jessica admit that she is unclear about how her efforts contribute to the company's goals. This indicates that what element of a constructive climate is missing from this company?

providing structure