BCOM Exam 1 (Chapters 1, 2, & 15)

sending the message

A "heads up" email or phone call is part of:

external-operational communication

A business's sales and publicity efforts are part of its:

organizational culture

A company's ________________ ____________ is its customary way of seeing and doing things.

its size and complexity, its structure, and the type of business it conducts

A company's communication needs are influenced by which of the following? a. its size and complexity b. its structure c. the age of its CEO d. the type of business it conducts

a, c, and d

A list of concerns about email could include: a. overly informal messages offending business clients b. adaptability to many purposes and audiences c. time lost dealing with spam d. having an option to avoid necessary face-to-face communication

Gantt chart

A planning tool used to list project tasks and the time needed to complete them is a:

instant messaging or text messaging

Alfonzo needs to communicate with a colleague about an impending sales transaction. He is set to meet the client in a matter of minutes, so time is of the essence. Which of the following would be the most appropriate channels of communication for Alfonzo to use? a. letter b. instant messaging c. memorandum d. text messaging

a, b, and d

An audience analysis should explore the: a. best channel of communication to use b. likely reaction of the audience c. cost of different vendors to create the message d. communicator's relationship to the audience

instant messaging

An instant, text-based form of communication sometimes known as online chatting:

type of business

An organization's communication needs vary depending on its:

extremely complicated

An organizations informal network is ______________ ______________.

grapevine

Another name for an organization's informal communication network is the:

a, b, and d

Appropriate uses of social media by business professionals include: a. promoting product lines b. networking with other professionals c. discussing their views on marriage d. locating new clients

email; memos

As _________ became popular in business, it largely replaced traditional __________.

a, b, and c

Asking colleagues for feedback: a. catches errors the writer might miss b. helps avoid criticism from the intended final audience c. requires the writer to be open to criticism d. can anger and offend the intended readers

reaching multiple people simultaneously

Characteristics of email include: a. being slower than letters and memos b. guaranteed confidentiality c. limited character count d. reaching multiple people simultaneously

external entities

Communication with ____________ ____________ is always a part of a company's public relations statement.

selecting a course of action

Considering the pros and cons of each communication choice and picking the best one is part of:

a, b, and c

Dangers of improperly engaging in personal conversations at work include which of the following? a. being seen as a complainer b. revealing too many personal details c. saying something offensive to coworkers d. networking to locate a better job in the future

organizational culture

Each company has a unique society with individual goals, behaviors, values, and idiosyncrasies. This is known as the company's:

heuristics

Effectively applying ___________ prevents people from having to "reinvent the wheel" in every situation

a, c, and d

Elements of emails typically include: a. a CC option b. audio clips c. the message d. a To heading

late at night

Eli's least favorite time of day is morning. It takes him an hour just to wake up. He is more of a night owl and feels more creative and energetic late at night. When should Eliud work on the first draft of his business document?

industry partners, core business partners, and customers

Examples of external audiences include which of the following? a. project management teams b. industry partners c. core business partners d. customers

larger communication context

General business-economic climate, language, values, local cultural customs, and historical moment all make up the:

a, b, and c

How does social media affect job seekers? a. inappropriate postings can remove them from consideration for a position b. it is often a place that employers check when making hiring decisions c. it helps showcase their skills if done professionally d. it is illegal for a potential employer to view job seekers' social media during the hiring process

people expect all written materials to be visually pleasing

How does visual literacy influence the modern workplace?

a, b, and d

If a Word 2016 document is created for a reader that has an earlier version of Word: a. the sender can save the document as a .pdf to retain formatting b. the reader cannot open the file without downloading a special utility program c. the reader will still be able to open it by using the Open As feature d. the sender should save the file as a .doc file instead of a .docx file

go back to earlier steps to revise the view and proceed correctly

If a person starts a communication process with one view, but new information changes that, he or she should: a. drop the entire process and ask someone else to handle it b. go back to earlier steps to revise the view and proceed correctly c. continue the process while keeping the new information private d. end the process and suggest that some mistakes may have been made

business; communication

In a business communication situation, ill-defined problems require solving both a ____________ problem and a _______________ problem.

solve most problems

In a business, communication is needed to:

verbal literacy

In business communication, __________ ______________ is a highly important skill.

represent your company

In external-operational communication, you should remember that you:

text messaging

In general, what is the best method for quick and immediate communication?

sense a communication need

In the model of business communication, which of the following does Communicator 1 do? a. possibly send a responding message b. sense a communication need c. receive the message d. decide on a response

communication

In the quickly changing modern job market, ______________ skills are ranked as one of the most important.

computational thinking

Interacting with data, seeing patterns in data, making data-based decisions, and using data to design for desired outcomes are all examples of:

a, b, and c

Internal-operational communication in a company can include which of the following? a. conversations among high-level leaders about the company's objectives b. an employee describing his ideas for company improvement in a staff meeting c. a supervisor describing to a new employee how a machine works d. a radio commercial detailing a promotional giveaway that the company is sponsoring

1. receiving the message 2. interpreting the message 3. deciding on a response 4. replying to the message

List the actions of the recipient of a message in correct order.

1. determine the goals 2. analyze the audience 3. gather information 4. analyze and organize the information 5. select the form, channel, and format of the written document

List the five steps involved with planning written business messages.

1. b 2. d 3. a 4. c

Match the Microsoft Word feature with its description. 1. Smart Art 2. Digital signature 3. Collaboration 4. Quick parts a. allows for the comparison of multiple documents b. allows for the creation of visuals c. allows for the creation of a collection of information for frequent use d. validates the authenticity of the writer

project planning tools

Microsoft Visio and Gantt charts are examples of:

big picture

People graduating and entering the workforce today have more trouble seeing the _______ ___________ than their predecessors did.

genres

People writing in a business environment have multiple __________ to choose from.

mental filters

Preconceptions and frames of reference are types of:

new media

Rapidly emerging forms of technologically advanced communication are collectively known as:

a, c, and d

Research for a business communication message: a. can make use of diagrams to organize ideas b. must come from formal sources c. must help the researcher decide what to include in the message d. can make use of brainstorming

word processing programs

Software features such as help and built-in styles and themes are included in many:

genres

Stable forms of communication within an organization are known as:

social intelligence

The ability of employees to quickly assess the emotions of another person and adjust their communication accordingly is known as:

analytical skills

The ability to make sense of the deeper meanings behind events and information exemplifies use of:

a letter

The best form of communication to use to deliver a formal message to parties outside of an organization is:

a, b, and d

The development of new communication devices and forms of communication have led to: a. more diverse groups from widespread locations collaborating on projects b. an increased ability to draw knowledge from outside of a company c. a longer time frame for employees to adjust to new procedures and information d. a greater need for employees with social intelligence

larger context

The different approach an organization might take to communication during a booming economy, as opposed to during a recession, is an example of how communication is influenced by the:

cross-cultural competency

The different attitudes and behaviors prevalent in different regions of the world require employees to develop:

context for future communication

The relationship between communicators creates a:

bypassing

The situation in which a presenter and an audience attach completely different meanings to the same words is referred to as:

formal, informal, and casual

The three levels of formality for email include:

professional, organizational, and personal

The three particular contexts include:

planning, drafting, and revising

The three stages of business writing are:

external-operational communication

The work-related communicating that a business does with people and groups outside the business is referred to as:

business solutions

Using business goals to clarify writing goals leads to:

a, b, and c

What are project planning tools used for? a. to reassign resources to reach financial and temporal deadlines b. to picture the scale of a project c. to predict how the elements of a project will combine to reach a goal d. to guarantee that business communications are written with proper form and grammar

1. sensing a communication need 2. defining the situation 3. considering possible communication strategies

What are the first three correct steps taken by the communicator?

in a way that will best satisfy the audience

What is the best way to organize the information in a business message?

What is the problem?

What is the first broad question to ask while planning a communication strategy?

to communicate with people outside your organization

What is the main business purpose of letters?

harming others is wrong

What is the moral reason for a company to avoid unfair and dishonest business practices? a. They could cost the company money. b. They could make the company look bad. c. Deceiving others is time consuming. d. Harming others is wrong.

analyzing an audience

What should be started in the planning stage and continued through the drafting and revising stages?

b, c, and d

When communicating, selecting a course of action involves which of the following? a. designing visuals to enhance the image b. selecting a verbal style c. determining which channel to convey the message through d. picking the content of the message

true

When drafting a business document, do not attempt to get everything perfect on the first try. T/F

time

When working on an effective business message, it is important to remember that planning a good message takes:

false

When working on your first draft of a business document, you should strive for perfection. T/F

b and c

Which of the following are problems that can arise if you try to make the first draft of a business document perfect? a. you may finish more quickly than you had planned b. it can be time consuming and discourage you from revising c. you can lose sight of important components and purposes d. it leaves no room for improvement

a, c, and d

Which of the following are reasons many companies have instituted corporate social responsibility groups and initiatives? a. There is a growing public demand for companies to be ethical and accountable to society. b. The Internet has made business practices by companies less transparent. c. Bad publicity spreads very quickly in the digital age. d. Nongovernmental organizations exist that highlight corporate irresponsibility.

a, b, and d

Which of the following are reasons that the timely and clear transfer of information is complicated? a. Bypassing can lead the audience to create a different meaning from what the presenter intended. b. Human relationships are a large part of the process. c. The information transfer is done by technology, and people are excluded from the process. d. People have filters that can hinder understanding.

a, c, and d

Which of the following are traits of modern formal communication networks? a. stable procedures that change gradually b. the restriction of communication to an internal audience c. information that flows within and across all levels of the company d. time-proven routes for exchanging information

b, c, and d

Which of the following are true concerning genres of written business communication? a. all business genres use the same basic format b. the planning stage usually gives an idea of how the finished communication will appear c. the format and visual appeal influence how the reader responds to the message d. every genre has unique conventions

it is influenced by the company's culture and the audience

Which of the following are true statements about the formality of business letters? a. it remains static for all combinations of recipients and settings b. it is a minor factor in business letter writing c. it is influenced by the company's culture d. it is influenced by the audience

internal operational, personal, and external operational

Which of the following are types of business communication? a. internal operational b. personal c. unprivileged d. external operational

b

Which of the following can be said about saving documents? a. A document can be saved in any version of Microsoft Word because they are all compatible and interchangeable. b. It is fine to save your work in any software if the audience is only receiving hard copies of it. c. Documents can be saved in any software if they are going to reach the audience electronically. d. Saving a document as a .pdf will cause it to lose its formatting.

letters

Which of the following is still the best choice for many communication tasks? a. letters b. faxes c. text messages d. memorandums

a, b, and d

Which of the following questions should be asked to determine how to design the message? a. How can the message be visually improved? b. What information should be a part of the message? c. What channel should be used to convey the message? d. How will the genre and medium influence audience expectations?

a, b, and c

Which of the following questions should be asked to identify the situation or problem? a. How can the problem be defined based on what is known about it? b. What previous knowledge can be applied to this case? c. What events have created a perceived need to communicate? d. What are some communication strategies to achieve your goals?

a, c, and d

Which of the following statements about workplace groups and teams are true? a. They can be assembled on a temporary basis to solve a problem. b. They seldom combine people from different specialty areas. c. They are commonly used in many companies. d. They can represent a functional section of the company.

a and c

Which of the following statements about writing a first draft are true? a. you should use your own favorite strategies to get the draft completed b. drafting should be the most difficult part of the writing process c. you should draft at a relatively steady pace d. you should write slowly and carefully and revise as you go

a, b, and d

Which of the following statements are true about ill-defined problems in business communication? a. they typically need to be defined before they can be solved b. they arise because of the complex and diverse nature of individuals c. they are readily addressed with predetermined solutions d. their solution requires some kind of development

b, c, and d

Which of the following statements are true about personal communication in the workplace? a. Most companies design office spaces to reduce or eliminate personal interaction among workers b. It can help build cooperation and trust within an organization c. It helps employees network within their jobs and for future positions d. Good managers allow personal conversation because it can help improve the business

they are generally used with mobile devices

Which of the following statements are true about text messages? a. mobile service providers limit them to 70 characters b. they are generally used with mobile devices c. they tend to be longer more traditional types of messages d. they are more detailed than traditional communication methods

b, c, and d

Which of the following statements are true concerning communication skills in the workplace? a. Communication ability becomes less important as an employee advances. b. An employee is judged to a large extent on his or her ability to communicate effectively. c. Poor communication is costly to businesses of all sizes. d. Business projects may be unsuccessful because of poor communication.

a, b, and c

Which of the following statements are true concerning the concept of professionalism? a. it includes showing courtesy to others during meetings b. it requires creating written reports with no errors or shortcuts c. it involves much more than etiquette d. it places self-promotion above company loyalty

b, c, and d

Which of the following statements can be said about email? a. it is limiting in terms of the types of messages that can be sent b. it provides a wide variety of formatting options c. it makes people more accessible d. it can be used for a wide range of audiences and purposes

a, b, and c

Which of the following would be considered lapses in professionalism during internal-operational communication? a. breaking into profanity in response to disappointing news b. creating a report quickly, leaving grammatical errors c. attaching racy jokes or cartoons at the end of internal memos d. being more casual with a longtime coworker than with a district supervisor

informal

Which type of communication network is made up of many smaller networks?

informal

Which type of communication network within a business changes often?

formal

Which type of communication network within an organization is slow to change?

flexibility

You should focus on ____________ when working on drafts of your business documents.

visual literacy

_________ _____________ has become nearly as important as verbal literacy.

heuristics

___________ can be defined as tools to think with.

personal communication

_____________ ___________________ helps create and maintain relationships crucial for business success.