BCOR 370 FINAL

1. A situation that occurs when the actual state of affairs differs from the desired state of affairs is:

A problem

1. A group that engages in collective work that requires joint effort and generates positive synergy is

A team

1. Leadership is best defined as influencing others to

Achieve organized goals

1. When managing in the global environment, which of the following should be considered?

All of the above (The social/ culture environment, the economic environment)

1. Which of the following is/are true in regards to POSITIONAL bargaining/ negotiating

All of the above (it tends to produce unwise agreements, it is inefficient, it tends to damage relationships)

1. Which of the following is true regarding teams and self-leadership?

All of the above: self-leadership strategies work very well in teams, team members should strive to balance the "Me" with the "We", team members should strive to avoid "groupthink" in team decision making

1. A systematic arrangement of people to accomplish some specific purpose is:

An organization

1. The Ugli Orange negotiation role playing exercise demonstrates which of the following:

B and C only (How we can sometimes become emotionally attached to defending a set position, which hinders us from reaching an effective solution, The advantage of attempting to discover underlying interests, which could lead to a mutually advantageous agreement

1. The ________ view of behavior suggests that behavior is primarily determined by external stimuli, while the __________ view of behavior suggests that behavior is largely determined by thinking processes.

Behavior, cognitive

1. Conflict management has several different styles. Which of these is NOT one of them?

Coercion: influencing by force (Correct styles are: avoidance, accommodation, collaboration/ integration, compromise)

1. Which of the following approaches to dealing with conflict is most likely to lead to a "win-win" solution that satisfies the interests of both parties to the conflict?

Collaboration/ integration

1. Which of the following is NOT one of the types of teams that we discussed in class?

Cross-Matrix teams (correct types are: functional teams, problem-solving teams, self-managed teams)

1. Which of the following is/are NOT one of the basic points of PRINCIPLED negotiating?

Demand concession (adhere to your principles) as a condition of the relationship (correct answers: separate people from problem, focus on interests, not positions, invent options for mutual gain, insist on objective criteria)

1. All of the following are steps involved in control process EXCEPT:

Develop a mission statement (Steps involved are: Compare actual performance against the standard, measure actual performance, and take appropriate action to correct any deviations)

1. The conversion of a concept into a message is known as which of the following?

Encoding

1. Which theory of motivation is based on the idea that perceived inequities or unfairness can cause certain behaviors?

Equity theory

1. Which one is richest method of communication and thus the least likely to result in a miscommunication?

Face to face spoken communication

1. Which part of the communication process provides a check to the sender on whether understanding has been achieved?

Feedback

1. In an organization, the purpose of planning, organizing, leading and controlling is to

Fulfill organizational goals

1. Research suggests that which of the following actions can enhance the effectiveness of the goal setting process?

Having written goals

1. The management function concerned with getting, training, motivating, and keeping competent employees is:

Human Resource Management (HRM)

1. Teams are most effective when it:

Is self-conscious about its own operations

1. Which of the following is an example of how "groupthink" can limit team effectiveness?

It creates an illusion of invulnerability and morality

1. The process of achieving goals, efficectively and efficiently through and with other people is known as:

Management

1. Wal-Mart states that their purpose is "To give ordinary folk the chance to buy the same thing as rich people" while the purpose of the Walt Disney Company is "To make people happy." These are both examples of:

Mission statements

1. The process by which behavior is energized, directed and maintained is known as:

Motivation

1. Illegible print, telephone static, loud voices, and daydreams are all examples of which of the following?

Noise

1. Posture, time of voice, facial expressions, and jeans with holes in the knees are all examples of which of the following?

Nonverbal communication

The stage in team development when close relationships develop and group members begin to demonstrate cohesiveness is which of the following?

Norming

1. Work specialization, departmentalization, chain of command, and delegation are all important aspects of:

Organizing

1. Which of the following stories was related in class to help demonstrate entrepreneurial characteristics? The kidnapping of:

Oswald the Lucky Rabbit

1. Stable and unique pattern of traits characteristics and behavior that gives on identity

Personality

1. When managers are engaged in setting goals for an organization, they are engaged in the management process of __________

Planning

1. The 4 functions of management are:

Planning, organizing, leading and controlling

1. Financial statements are an example of which type of control?

Post-action control

1. The acceptable parameters of variance between actual performance and the standard is known as

Range of Variation

1. The early managerial approach that focused on productivity and efficiency was:

Scientific management

All of the following are barriers to effective communication EXCEPT:

Similar Perceptions (correct barriers are: differing perceptions, language differences, noise, conflicting nonverbal cues, poor listening?

1. Entrepreneur is:

Someone who recognizes a viable idea for a business product or service and carries it out

1. Research suggests that goals are most effective when they are:

Specific and challenging

1. The process of formulating and implementing the most appropriate strategies is:

Strategic management

Control is

The process of monitoring activities to ensure that they are being accomplished as planned

A team tends to be ineffective when:

There is seldom any internal criticism

1. Leadership thinking moved chronologically through which of the following progressions over the past century?

Trait approach, behavioral approach, contingency approach, charismatic approach, empowering approach

1. The _______ type of leader relies on rewards and calculative compliance, the __________ type of leader relies on empowerment and ownership, the _________ type of leader relies on a powerful message and an emotion reaction, and the __________ type of leader relies on intimidation, fear, and coercion

Transactor, super leader, visionary leader, strong man

1. Jean's team loves working for her and her tem members have become very loyal. She always inspires them to excel and exceed their limits. Jean is demonstrating ________ leadership.

Transformational/charismatic

1. Each of the following people and products were used in class to demonstrate the entrepreneurial process EXCEPT:

Wal-Mart (correct examples are: King Gillette and safety razor, Walley Amos and Famous Amos cookies, and Robert Pitman and MTV)

1. Which of the following is a primary drawback to compromising in a conflict situation?

You will likely identify a solution that is partially satisfying to both parties, but not completely satisfying to neither