Behavioral Management Quizzes 9-15

A significant experiment conducted on how individual behavior is influenced by group norms is known as the​ ______________________. A. Hawthorne studies B. ​Maslow's Behavioral Hierarchy C. The BBC studies D. General Motors experiments E. Asch studies

A

Alberto is concerned with the low performance level of his team. Recently he has observed a tendency for team members to enthusiastically support the idea and withhold their dissenting opinions. Once an idea is​ presented, everyone simply goes along with it and foregoes a robust discussion of the pros and cons. It is likely that​ Alberto's team is experiencing​ ________. A. groupthink B. deviant workplace behaviors C. sociability D. groupshift E. social loafing

A

Conflict that approaches the top range of the conflict continuum is almost always​_____________. A. dysfunctional B. compromising C. functional D. indirect E. accommodating

A

Joe works with 10 other employees who are responsible for scheduling their own work and assigning specific tasks to individual​ members, thus eliminating the need for supervision. What type of work​ group/team is​ this? A. ​Self-managed work team B. Virtual team C. ​Cross-functional team D. Multiteam system E. ​Problem-solving team

A

Joshua controls all the pay​ rates, raises, and bonuses in your department. He is also able to assign you to an interesting work project and give you the most lucrative sales territory. Joshua has​ ________ power. A. reward B. coercive C. personal D. expert E. referent

A

Margaret had been having issues with her​ co-worker Lupe for some time now. At​ first, she tried talking to her but things​ didn't improve​ Lupe's aggression.​ Finally, Margaret decided that the only way to stop​ Lupe's aggression was to report her to her supervisor and​ HR, even though she knew it would likely cost Lupe the promotion they were both going after.​ Margaret's intent appears to fall under what​ conflict-handling strategy? A. Competing B. Avoiding C. Accommodating D. Collaborating

A

Rajin has recently been appointed the leader of a task group at​ work, which has historically met every Thursday evening from 5p.m. to 6p.m. Most of the members of the group have organized their schedules around this time.​ Rajin, however, has also taken on the role of Little League coach for his​ son's baseball team on the same night at the same time and has promised the team the time would not change. This is an example of​ ________________. A. role conflict B. psychological contract C. role misalignment D. role perceptions E. role expectations

A

Susan is a manager with high​ self-monitoring, an internal locus of​ control, and a high need for power. Which of the following impression management techniques will she likely use to vie for a director position in her​ company? A. Susan will probably use​ self-promotion to vie for a promotion. B. Susan will probably use favors and ingratiation techniques to get her promotion. C. She is likely to use flattery to vie for the director position. D. She is likely to use legitimate power to compete for the director position in her company. E. She is likely to use illegitimate means to obtain her promotion.

A

The element of organizational structure that addresses the division of labor within an organization is​ _______________________. A. work specialization B. departmentalization C. formalization D. centralization E. span of control

A

Throughout​ history, strong leaders have been described by their traits. Trait theories of leadership focus on personal qualities and characteristics. The search for​ personality, social,​ physical, or intellectual attributes that differentiate leaders from​ non-leaders goes back to the earliest stages of leadership research. Which of the following accurately describes the difference between a leader and a​ non-leader? A. Leaders who like being around people and can assert themselves​ (extraverted), and who are disciplined and able to keep commitments they make​ (conscientious) have an apparent advantage when it comes to​ leadership, suggesting good leaders do have key traits in common. B. Organizations need strong leadership and strong management for optimal effectiveness. We need leaders to challenge the status​ quo, create visions of the​ future, and inspire organizational members to achieve the visions. We also need nonleaders to formulate detailed​ plans, create efficient organizational​ structures, and oversee​day-to-day operations. C. Leaders are born with the inherent skills to manage​ effectively, and​ non-leaders will never be able to be effective leaders. D. Studies have shown that the best leaders are introverted and cannot only achieve the​ organization's goals, but they can entice employees to perform at a high level.​ Non-leaders are extraverted. E. Agreeableness and emotional stability show strong relationships to leadership.

A

Umberto and Keisha have both been members of their​ organization's computer services group for over a year. During that​ time, the group has been trying to decide whether to go with a Microsoft server for​ e-mail or another​ e-mail system. There has been much debate back and forth with no resolution. Although Umberto and Keisha both believe that there are better​ alternatives, the group leader and manager of the department are really pushing for the Microsoft server and so despite some​ misgivings, Umberto and Keisha agree with the decision to go with the Microsoft server. This is an example​ of______________________. A. groupthink B. group efficacy C. faultlines D. coercion E. groupshift

A

When a work group is high in​ ________________, deceit,​ amorality, and rudeness tend to be more pronounced. A. psychopathy and aggression B. empowerment and rage C. aggression and empathy D. psychopathy and empowerment E. empathy and rudeness

A

Which of the following is NOT a major function of communication within a group or​organization? A. Resolution B. Emotional sharing C. Feedback D. Persuasion E. Information exchange

A

Which of the following is recognized as a serious disadvantage of​ oral/verbal communication? A. Distortion increases as the message passes through more people. B. Responses are seldom received in minimal time. C. Communication by telephone​ (a verbal​ communication) is more ambiguous than​ e-mail. D. Feedback is typically slow and excludes emotional content. E. ​Oral/verbal communication is slow.

A

Which of the following statements describes the matrix​ structure? A. It creates dual lines of authority and combines functional and product departmentalization. B. It creates the​ unity-of-command concept in which employees have three​bosses, functional,​ departmental, and product managers. C. It is characterized by a low degree of​ departmentalization, wide spans of​control, authority centralized in a single​ person, and little formalization. D. It is the degree to which jobs within an organization are standardized. E. It is not elaborate or​ flat, and usually has only two or three vertical​ levels, a loose body of​ employees, and one individual in whom the decision making authority is centralized

A

Apple uses competitive pay and benefits to attract top candidates and motivate employees to take risks. The company has emphasized the introduction of major new products and services. Which strategy is Apple​ following? A. Investment and growth B. Innovation C. Cost leadership D. Imitation

B

As a new​ manager, which of the following power tactics is likely to get the best​ "buy-in" and cooperation from your​subordinates? A. Coalitions B. Rational persuasion C. Pressure D. Dependence E. Personal appeal

B

Charmaine is the director of training in her organization. She has decided to do a study of all the managers within the organization to determine leadership style and the amount of control each of the leaders has in a given situation. Charmaine is focusing on what leadership​ model? A. ​Leader-participant theory B. ​Fiedler's contingency model C. Servant leadership model D. Situational leadership model E. ​Path-goal model

B

Jane has worked for 5 years in a professional organization that focuses on high​specialization, and her productivity is expected to be high. Should her manager continue to keep Jane in her work role for an additional 5​ years? A. ​Yes, tenure is highly rewarded for good performance in a professional organization. B. ​No, Jane is likely to become​ bored, fatigued, and stressed if she continues to stay in her position. C. ​Maybe, it depends on whether Jane has the personality and skills to be a team player and leader for future projects. D. ​No, Jane will leave the company for another position as the average of tenure is now three to five years in a job position or company. E. ​Yes, Jane will greatly enjoy performing tasks she is skilled and familiar​ in, and will keep her productivity and job satisfaction high

B

Kayla has a large project to accomplish for the organization that is quite complex and requires a short turnaround time. She is considering whether she wants to organize a team to accomplish the task or whether she wants to assign one individual to the task. In considering whether a team or an individual might best be suited to accomplish the​ project, which of the following would be​ TRUE? A. The tasks are interdependent and therefore one individual works best. B. The common purpose of the project lends itself to a team. C. The task is quite complex and therefore one individual might accomplish it best. D. The team diversity will reduce ideas for solving any problems. E. The task requires a short​ turn-around time and therefore a team might be best.

B

Research on leadership emphasizes​ _______________, while research on power focuses on​ ______________. A. ​process; style B. ​style; tactics C. goal​ congruence; direction of influence D. direction of​ influence; goal congruence E. ​characteristics; process

B

Studies on the behavioral theory of leadership have received mixed results because​ _____________. A. followers seldom experience job satisfaction B. follower preferences vary from one culture to another C. they have been limited in application D. they​ don't consider the follower E. downward communication strives for higher employee engagement and feedback

B

The global recruiting manager for a multinational corporation is designing a new training program for recruiters prioritizing a list of soft skills to identify in job candidates. Which soft skill is most likely to top the global recruiting​ manager's list? A. Technical skills B. Ability to speak well C. Critical thinking D. Computer skills E. Social media skills

B

What structure breaks down external barriers between the customer and the organization and removes horizontal and vertical​ boundaries? A. Simple B. Team C. Virtual D. Circular E. Bureaucratic

B

What type of leadership focuses on the moral aspects of​ leadership? A. Situational leadership B. Authentic leadership C. Charismatic leadership D. Servant leadership E. Transactional leadership

B

When a sender purposely manipulates information so the receiver will see it in a more favorable​ light, ________ is occurring. A. information overload B. filtering C. emotional influencing D. language context E. selective perception

B

Which of the following is NOT TRUE about sexual​ harassment? A. Supervisordash-employee relationship characterizes an unequal power​ relationship, in which formal power gives the supervisor the capacity to reward and coerce. B. Sexual harassment is almost exclusively a phenomenon experienced by women being harassed by males. C. Sexual harassment undermines​ employees' mental and physical health. D. Victims report lower job satisfaction and organizational commitment. E. Sexual harassment is more likely to occur when there are large power differentials.

B

You are acting to help resolve a conflict by creating a settlement. You have the power to dictate an agreement and force a resolution. What role are you acting​ as? A. Mediator B. Arbitrator C. Facilitator D. Negotiator E. Conciliator

B

You are concerned that teamwork takes more time and more resources than assigning individual workers to complete the same task. What should you consider before making a decision to ensure team​ effectiveness? A. Have discussions with each individual about ideas for improvement. B. Assess whether the work requires or will benefit from a collective effort and provide adequate resources. C. Create a contest to encourage all of the team members to come up with creative solutions to this problem. D. Ensure that the teams have only one meeting a month and control resources. E. Ensure that the teams are working across the country using technology as often as possible.

B

​Pam, the manager in the education​ division, was concerned about how work was being processed in the office. She finally called a meeting to outline what was going to be acceptable and not acceptable in terms of work process. Although several people on the team were convinced that this was not the correct way to do the​ work, they did it this way anyway because Pam had​ ______________ power. A. personal B. legitimate C. informal D. informational E. referent

B

Conveyit Conveyor Company had just received its patent and was ready to begin production. The owner needed to determine what the best structure for the organization might be. The best choice at this point would be​ a(n) _______________. A. mechanistic structure B. matrix structure C. simple structure D. virtual structure

C

Daniel is part of a quality control team at work that meets regularly for two hours each Friday afternoon and looks to improve standards and the efficiency of the department.​ Daniel's team would be considered​ a(n) ______________. A. virtual team B. ​cross-functional team C. ​problem-solving team D. ​multi-team E. ​self-directed team

C

Debbie uses management by​ exception, watching her subordinates for deviations from the standards then taking corrective action. Debbie can be categorized as​ a(n) _______ leader. A. charismatic B. inspirational C. transactional D. transformational E. authentic

C

Steve​ Stoute's company,​ Translation, matches​ pop-star spokespersons with corporations that want to promote their brands. Stoute matched​ Jay-Z with Reebok to use the​ star's credibility to reach youth culture. This is an example of using​_______ power. A. legitimate B. reward C. referent D. expert E. coercive

C

The big plus of arbitration over mediation is that​ ________. A. arbitration is mandatory B. it ensures that both parties are satisfied at the conclusion of the​ process, and the problem will be permanently resolved C. it always results in a settlement D. it is less expensive for the organization E. the conflicting parties must be motivated to bargain and resolve their conflict

C

The communication process includes​ __________. A. ​re-coding B. delivery C. noise D. arbitrator E. solutions

C

Work specialization focuses on​ _____________________. A. processes B. how jobs will be grouped C. division of labor D. the resources needed for each job E. what jobs to do

C

You are a manager who has run into some conflict between two of your departments. Both departments are overworked and complaining that the other department has it easier. You need these departments to work together to come up with a solution and remain on good terms. Which conflict management strategy would be most​ effective? A. Competition B. Authoritative command C. Collaboration D. Compromise

C

According to​ Fiedler's contingency​ model, effective group performance depends on the proper match between the​ leader's style and the degree to which the situation gives the leader control. Which of the following statements using​ Fiedler's model is​ CORRECT/TRUE? A. ​Task-structure is the degree of influence a leader has over power​ variables, such as​ hiring, firing,​ discipline, promotions, and salary increases. B. ​Relationship-oriented leaders perform better in situations characterized by low favorableness. C. Leaderdash-member relations is the degree of influence a leader has over power​ variables, such as​ hiring, firing,​discipline, promotions, and salary increases. D. Fiedler assumes an​ individual's leadership style is stable. E. ​Task-oriented leaders are most effective in moderately favorable situations.

D

Activities that are NOT required as part of a​ person's formal role in the organization but that​ influence, or attempt to​influence, the distribution of advantages and disadvantages within the organization are known as​ ________. A. defensive behaviors B. participative management C. legitimate power D. political behavior E. Impression management​ (IM)

D

Approximately what percentage of time does the average manager and professional spend reading and answering​ e-mail each​ day? A. ​67% B. ​32% C. ​19% D. ​28% E. ​51%

D

HIT Corp. has developed a mentorship program for its managers and is encouraging them to engage in specific​behaviors, including coaching others to help them develop​ skills, acting as sounding boards for​ ideas, and counseling others to bolster their​ self-confidence. What other activities are generally included in a mentorship​ program? A. The manager is requested to go through a training program paired with the protéégéé to ease the​ employee's transition into the company. B. The manager is assigned as a​ "trainer" and made responsible for all new employees. It is this training manager who selects the manager with whom each protéégéé will be paired. C. The manager is assigned to the protéégéé as​ his/her exclusive responsibility for a period of weeks to help indoctrinate the​ newly-hired employee into the corporate entity. D. Identify a less​ experienced, lower-level employee who appears to have potential for future development. E. The manager is paired with a promising employee and encouraged to develop a personal relationship with the employee outside of work.

D

In the preparation and planning step of the negotiation process you should​______________. A. make concessions B. educate each other on the issues C. decide who will negotiate D. assess what you think the other​ party's goals are E. determine the time constraints

D

Jamal has been tasked with putting together a new team for a new Starbucks project line. As Jamal thinks through the components that will make this team​ effective, he considers both how many members need to be on the team and the various abilities that the team members need in order to complete the project. Jamal is concerned with team​ _______________. A. context B. processes C. efficacy D. composition E. resources

D

Our view of how we are supposed to act in a given situation is known as​ ________________. A. role conformity B. role expectations C. role reversal D. role perception E. role relationship

D

Pam is stressed out over what to do about a​ co-worker who is constantly making personal​ calls, although there is a strict policy that personal calls are not to be made on company time. Hearing about this​ issue, Lemont expressed his own dissatisfaction with a couple of female​ co-workers who were constantly making sexually explicit jokes around him. Ginger just wishes everyone would stop talking about everyone else all the time because she​ can't seem to get anything done. These are all examples of​ _____________________. A. criminal action B. conformist behavior C. normal work behavior D. deviant workplace behavior E. sexual harassment

D

Rebecca is trying to influence her subordinates to support an organizational change. Of the​ following, which influence tactic would be most likely to be​ effective? A. Personal appeals B. Coercion C. Coalitions D. Inspirational appeals E. Dependence

D

Teams commonly used by companies like​ Toyota, Ford, and​ Cisco, which can coordinate complex projects with individuals from similar hierarchical levels but different work​ areas, are known as​ ____________ teams. A. industrial B. ​multi-discipline C. multiteam D. ​cross-functional E. ​self-directed

D

Teams prefer male leaders when aggressively competing against other teams. Teams prefer female leaders when there is competition within teams and there is a call to improve positive relationships within the group. This phenomenon is an example of the results of​ ___________. A. trust development theory B. bias C. online leadership D. attribution theory E. leadership neutralizers

D

The Board of Directors is meeting to confirm the strategic projects for the new year. They are engaging in​ ________. A. level communication B. upward communication C. downward communication D. lateral communication E. effective communication

D

The members of the IT department have spent two days debating the best approach to roll out the new software update. After allowing each member of the department to voice his or her​ case, a decision was made that all the members could support. What type of conflict has the IT department​ experienced? A. Interpersonal B. Dysfunctional C. Dyadic D. Functional

D

The national director has been sent to Argentina to set up new offices. What can he do to overcome the potential problems in​ cross-cultural communication with the new work​teams? A. Prepare written manuals with extensive and intricate instructions for all operations. B. Be mindful of the costs of this project and assume​ that, if the Argentinian employees speak​ English, they are able to communicate effectively in English. C. Practice sympathy. D. Foster a climate of mutual respect and fairness. E. Have​ face-to-face meetings with individuals.

D

Which of the following channels of communication provides the highest channel​richness? A. Letters or memos B. Telephone conversation C. Voice mail D. ​Face-to-face communication E. ​E-mail

D

You have been retained by parties to a large​ labor-management negotiation. Both parties are eager to work together and settle the​ matter, but they also want to retain their​decision-making power. Which of the following would be the most effective role for you to​assume? A. Moderator B. Arbitrator C. Facilitator D. Mediator

D

​________ are natural formations in the work environment that appear in response to the need for social contact. Three employees from different departments who regularly have lunch or coffee together are an example of this type of unit. A. ​Cross-departmental work teams B. Work units C. Teams D. Informal groups E. Formal groups

D

A group that interacts primarily to share​ information, make​ decisions, and help each group member perform within his or her area of responsibility is​ a(n) __________. A. task force B. quorum C. standing committee D. work team E. work group

E

An organization with many routine​ tasks, very​ specialized, formal​ rules, and a narrow span of control would be considered what type of​ structure? A. Virtual B. Matrix C. Team D. Complex E. Bureaucracy

E

Attributes that make it impossible for a leader to make any difference in follower outcomes are referred to as​ __________. A. alterants B. modifiers C. substitutes D. qualifiers E. neutralizers

E

Generally​ speaking, in order to have power in a given situation one must have​ _____________. A. leadership ability B. leadership influence C. goal compatibility D. financial control E. resource control

E

Joshua is on the culture team at​ work, while Debbie and Amalie are on the social team. Each year they have decided to come together to try and plan a few events to increase overall employee engagement. This is considered​ a(n) ________________team. A. virtual B. planned C. systemic D. ​self-directed E. multiteam system

E

Justin is hostile to his employees. His employees have complained that he curses at them routinely and has even thrown books at them.​ Justin's leadership style may be classified as​ _______. A. authentic leadership B. ​laissez-faire leadership C. transactional leadership D. servant leadership E. abusive supervision

E

Teams which are gender diverse are likely to exhibit the potential for​ _________________. A. higher cooperation B. lower trust C. lower performance D. lower morale E. higher innovation

E

The element of organizational structure which groups activities by the functions performed is called​ _______________________. A. formalization B. centralization C. boundary spanning D. span of control E. departmentalization

E

The negative effects of downsizing can be reduced by​ __________________. A. eliminating the lowest jobs B. reducing benefits to those laid off C. focusing on low involvement work practices D. completing the downsizing quickly E. allowing employees to participate in the process

E

When words mean different things to different people this is considered a barrier caused by​ _____________. A. conflict tolerance B. culture C. tone differences D. word connotations E. semantics

E

Which of the following is an example of distributive​ bargaining? A. A negotiation with your child where you get them to spend more time on homework by offering a reward of a movie afterward which​ you've also wanted to see. B. A local union and management negotiation where both sides lay all cards on the table up front. C. A negotiation with a customer that has proven to be difficult and on​ going, where both sides have been open with information and concerns. D. A negotiation with your friend on who will drive to the concert. Your friend decides to drive and you offer half the gas money. E. You see a house you love. You put in an​ offer, the owner​ counter-offers, and the two of you finally settle on a price.

E

Which of the following is the definition of a​ group? A. Two or more individuals working independently toward organizational goals B. Two or more individuals working separately on common tasks C. Two or more individuals working beside each other D. One or two individuals formally assigned to a specific task E. Two or more individuals interacting and interdependent

E

You are acting to help resolve a conflict by creating a settlement. Both parties trust​ you, and you are acting as a communication link between the opponent and the negotiator. What​ third-party negotiation role does this best​ describe? A. Arbitrator B. Mediator C. Negotiator D. Facilitator E. Conciliator

E

rojects.​ Recently, Jason was included on a​ 7-person team and his manager noticed that​ Jason's work efforts have diminished significantly. Jason is likely experiencing​ __________. A. status inequity B. coercion C. groupthink D. groupshift E. social loafing

E

​Haley's team is geographically dispersed across four continents. They have been holding their team meetings online using a​ wide-area network and videoconferencing.​ Haley's team is​a(n) __________. A. ​cross-functional team B. ​self-managed team C. problem solving team D. informal team E. virtual team

E