BMGT 1327 Finale Exam Review

13. The six OB foundations that you can shape through conscious effort and work are ___.

Thought, self-confidence, self-esteem, personalities, perceptions, and attitudes

19. Disruptive technology would be more likely seen in an experimental approach as opposed to a compression approach.

True

40. Quid pro quo sexual harassment should be reported whether or not the behavior is repeated.

True

20. Visionary leaders have been found to ______.

believe they are capable of creating a significant part of the future and controlling its effects on them

21. When ___ is holding back performance, training is needed.

Ability

29. Which of the following are the three levels of culture?

Behavior, values and beliefs, and assumptions

21. Cash cows, question marks, stars, and dogs are all part of a.

Boston consulting groups growth share matrix

17. The ___ presents the cash receipts and payments for the stated period.

Cash flow statements

10. An employees effort that go above and beyond the call of duty are ____.

Citizenship behavior

23. Evelyn is a skilled programmer, and she has all the resources she needs to perform her job. However, her performance is low. Her manager should _____.

Coach her using motivational techniques such as giving praise

14. The ____ answers the questions, "what makes us different from and better than the competition?" and " why should a person buy our products or services rather than those of our competitors?"

Competitive advantage

24. How an organization manages its people is critical because it gives its firm an ____.

Competitive advantage

8. ____ is the driver that leads to innovation.

Creativity

1. Jim has just purchased a new smartphone, but it seems to be unresponsive when touching the screen. The type of control that needs to be done for the smartphone is ____ control.

Damage

6. You just bought a new television and the next day it stopped working. The store where you bought it offered to replace your television with a brand new one. This is an example of ____ control.

Damage

16. The best way to increase long-term profits is to ___.

Decrease expenses and increase revenue

10. The ___ involves using a series of confidential questionnaires to refine a solution.

Delphi Technique

13. Orientation, dissatisfaction, resolution, production, and adjourning are alternative names for group _____.

Development stages

13. Following all equal employment opportunity laws, treating group differences as important but not special and tailoring opportunities to individuals, not groups, are all ways to promotes.

Diversity

31. A ____ structure is based on a semiautonomous strategic business units.

Divisional

9. Group ____ is about how members get along, not how they do their work.

Dynamic

29. Which of the following is most likely to be found in a job specification?

Education needed

17. To convert a group into a team, you must ___.

Empower the members to set objectives, develop plans, and make decisions.

40. According to expectancy theory motivation is the result of ___.

Expectancy x instrumentality x valence

15. An ____ is a forecast of total operating spending for the year, while an ___ is a forecast of total income for the year.

Expense budget, revenue budget

3. ____ believe that they have no control over their fate and that their behavior has little to do with their performance, while ____believes that they control their fate and that their behavior has a direct effect on their performance.

Externalizers: internalizes

5. You need to hire someone for a marketing position. The team will be diverse so you need someone who is outgoing, easy to talk to, assertive, and willing to take change. Which of the following personality traits are desired for this position?

Extraversion

20. Skunkworks projects are failed projects in innovative companies that are so named after the animal's odoriferous spray it is unhappy.

False

10. Preference for informational hierarchies, teamwork with shared decisions, social media sharing, flexible work schedules are common among members of which generation?

Gen Y

43. Ingratiation and altercasting are part of which motivational technique?

Giving praise

5. These types of groups help specialized departments understand and coordinate with other departments.

Horizontal Groups

31. Which of the following is NOT a common justification for our unethical behavior?

I was born unethical.

35. Legal CSR refers to __.

Maximizing profits while obeying the law.

22. When ___ is lacking, giving praise may help.

Motivation

35. Boundaryless interrelationships among different organizations are known as ____ organization.

Network

12. _____ are expectations about behavior that are shared by members of a group.

Norms

27. ___ should be how the firm achieves it's mission by living its values and beliefs on a daily basis.

Organizational culture

9. ___ means that all parties perceive a situation in the same way.

Perception congruence

29. The highest level of needs in Maslow's hierarchy is ____.

Self- actualization

2. Googles creation of the parent company alphabet is an example of change in ____.

Structure

2. if you exchange 100 euro, you will get 72 British pounds. Based on this information , which of the following statements is TRUE?

The British pound is stronger than euro.

37. The importance and value placed on an outcome in expectancy theory is known as ___.

valence

23. Flat organizations are characterized by ____.

wide spans of management

11. A graphic decision-making tool used to evaluate decisions containing a series of steps is known as.

A decision tree

23. Asics successfully competes with much larger Nike and Adidas by concentrating on the running shoe market. What kind of strategy does this represent?

A focus strategy

32. A system where all management positions are dropped and the hierarchy of people is turned into a hierarchy of purpose to foster greater collaborations is called.

A holacracy

12. The Americans with Disabilities Act defines disabilities as.

A mental or physical impairment that substantially limits one or more major like activities

1. A discrepancy between what you want to happen and what is actually happening is called.

A problem

4. What is discontinuous change?

A significant breakthrough in technology hat leads to design competition and a new technology cycle

1. What is the definition of a team?

A team has a small number of members with shared leadership who perform interdependent jobs with individual and group accountability, evaluation, and rewards

3. Which of the following statements is TRUE regarding U.S business conducting foreign trade?

A weak dollar gives Americans traveling to other countries less buying power but creates opportunities for American global businesses.

27. For maximum performance, three factors must be high.

Ability, motivation &resources

6. Which of the following is the best description for the word satisfice?

Accepting a possibly less-than perfect solution

34. According to McClelland's acquired needs theory, people who desire to always do something better and are always looking for challenging tasks have a high need for ___.

Achievement

33. A politician has a high need for power. The theory that best describes the politician's motivation is ___ theory.

Acquired needs

32. A customer service employee with a desire to interact with others has a high need for what, according to acquired needs theory?

Affiliation

4. ___ is a good predictor of success in a job requiring cooperative teamwork and leadership, whereas ____ is a good predictor of job success in creative and innovative jobs.

Agreeableness: openness

26. A bona fide occupational qualification is _____.

An occupational qualification that may be discriminatory but that is reasonably necessary to normal operation of a particular organization

15. The degree to which members of a country are aggressive and comp0etitive, with focus on achievement and material possessions, represents which of Hofstede's dimensions of national culture?

Assertiveness

25. As an employee in the HR department, you may be asked to recruit new employees and interview them. This part of the stage of human resources management process known as ____.

Attracting employees.

24. ____ comes with a mangers job, whereas the ability to influence someone else is ____.

Authority: power

24. Jane is a bank teller. In the last month, her manager has twice observed that she allowed customers to withdraw money from accounts without asking for proper ID, which goes against the banks policy. Her defense is that she knows the customers first names but not their last names. While disciplining her, the manager has to make sure he does all of the following except _____.

Avoid documenting the discipline to protect the employees right to privacy

22. Refusing to take a stance by mentally withdrawing or by physically leaving is the response of people who prefer the ___ style.

Avoiding

19. What are the five conflict management styles?

Avoiding, accommodating, forcing, negotiating, and collaborating

34. This kind of business uses the power of business to solve social and environmental problems.

B Corps

7. ______ styles include autocratic, democratic, and laissez-faire, while ______ identify/identifies the ideal leadership style as incorporating a high concern for both production and people.

Basic leadership: the leadership grid

18. If a company sells ___, it must pay back the holders plus the rate of interest specified, while if the company sells ___, it never has to pay back holders because they become part owners of the company.

Bonds: Stocks

23. Personality types, organizational culture and change, procrastination and perfectionism, and time pressure are all ___.

Causes of job stress

27. A company in which top managers make the important decisions is usually associated with ____.

Centralization

26. With ____ authority, important decisions are made by top managers. With ____ authority, important decisions are made by middle and first-line managers.

Centralized: decentralized

7. ____ groups consist of managers and the employees they supervise.

Command

23. Which of the following is NOT a relevant stakeholder?

Companies in other industries

19. Coca-Cola expanding its line so that it sells several different types of diet coke is an example of.

Concentration

2. TEY inc. has a large number of quality inspectors who check the quality of the parts used to assemble the company products. They prefer to pay quality inspector to do ____ control rather than wait for the faulty product to reach the customers and do ___ control.

Concurrent: damage

6. You need to hire someone for a operations position. There will be a lot of deadlines for this new hire. This person needs to be responsible, dependable, hardworking, persistent, organized, consistent, and achievement oriented. Which of the following personality traits is desired for this position?

Conscientious

12. Everyone in the office leaves their phones in their cubical when they attend meetings in the conference room, although no one asked for this behavior. What type of control is this?

Constant control

3. What is incremental change?

Continual improvement that takes place within existing technology cycle

19. One of the challenges of team recognition is to ___.

Correctly balance individual and teamwork compensation and recognition with the level of individual and team performance

16. After you select a new business venture, your first step should be to.

Create a business plan

9. Statements like "its impossible", "we've never done it", "it wont work", and "it cost too much" are known as.

Creativity and innovation killers

6. To introduce a new product on the market, Oranges Inc. has formed a group of seven people from various departments such as R&D, finance, marketing, and sales. This is an example of ____.

Cross-functional group

27. Job ____ identifies the tasks and responsibility of a position.

Description

35. Desiree wants to communicate with Leticia. Which of the following describes encoding in their communication process?

Desiree types a text message to Leticia.

7. You need to hire someone to collect unpaid bills. This will be a hire pressure job with a lot of angry customers calling this person to settle debts. This person needs to be calm, in control of their behavior, and maintain a positive attitude. Which of the following personality traits is desired for this position?

Emotional stability

14. Managers need to continually work with employees to improve their OB foundations. Three critical foundations are ___.

Employee thoughts, perception congruence & Pygmalion effect

6. All of the following are arguments against free trade except.

Equalizes standard of living

28. Which of the following is least likely to be found in a job description?

Equipment used

36. The notion that employees perception of being treated fairly affects their attitude and performance is part of what theory.

Equity theory

31. Alderfer's growth need category corresponds to Maslow's ___ needs.

Esteem and self-actualization

17. The civil rights act of 1965 protects relationship rights regarding sexual orientation.

FALSE

38. Whistle-blowing occurs when employees expose what they believe to be ethical behavior by their fellow employees.

FALSE

10. Which of the following groups of scholars stressed rules and organizational structure?

Fayol, Weber, Barnard, and Follett

4. Restaurants and hotels frequently give surveys to customers. This is an example of ____.

Feedback

42. The hierarchy of needs and ERG theories use ___ to meet the lower-level needs.

Financial rewards

38. The trend for MNCs to recognize and become more _____.

Flexible

37. Being able to go to work anytime between 5am and 10am and leave anytime between 2pm and 9pm as long as you work 40 hours a week is known as ___.

Flexible work practices

16. An expatriate scientist is one who works.

For a multinational organization in his/her hometown

4. The marketing department is an example of an _____.

Formal group

25. ____ authority is based on the specified relationships among employees. _____ authority arises from the patterns of relationships and communication that evolve as employees interact and communicate.

Formal: informal

25. Pharmaceutical companies cannot make new drugs without Food and Drug Administration approval. This refers to which external environmental factor?

Government

2. What is the name for two or more members with a clear leader who perform independent jobs with an individual accountability, evaluation, and rewards?

Group

8. Price chopper is functioning well because they have the right mix of cashiers, stockers, baggers, and shift managers on every shift. Their success is because of ____.

Group composition

18. Competence and commitment are two key variables in ____.

Group development

16. Google is implementing an aggressive strategy as it bids to be everything to everyone with its growing number of services and, more recently, products including cell phones and laptops. This is an example of ____.

Growth

20. The three parts of meetings are ____.

Identify objectives, cover agenda items, and summarize and review assignments

28. The final stage of the strategic planning process involves ____.

Implementing and controlling strategies

8. ____ is a practice of ensuring that every employee feels they belong as a valued member of the organization.

Inclusion

1. Executives in a recent Gallup survey identified three traits that are important to become successful managers. Which one is not on that list?

Individualism

5. Which of the following describes a company that is primarily based within one country but sells it's products in other countries?

International organizations

32. The most weight in the selection process is given to the ___.

Interview

3. There are three management role categories, as identified by Henry Mintzberg. Which one is not one of these?

Intrapersonal

14. ______ commonly starts a new line of business within a larger organization.

Intrapreneurs

36. Explaining the task objective, demonstrating how to do the task, watching employees perform the task, and telling them whom to contact if they have questions are part of ___.

Job instructional training

11. A persons attitude toward their own job is known as ___.

Job satisfaction

26. Google, Yahoo, and Facebook want to recruit the best possible people. Not only do they offer competitive salaries but also benefits such as free meals, laundry on site, child care on site, maternity leave, and more. These companies are concerned with which external environmental factor?

Labor Force

9. Who developed the three-step model for change that included unfreezing, moving, and refreezing?

Lewin

19. The manager has the responsibilities to coach, counsel, and discipline employees in order to ___.

Maintain and increase their performance and help them achieve objectives

10. In todays meeting, Malia helped reduce conflict by showing how each persons contributions were valuable. What team role did Malia play?

Maintenance role

15. Setting individual objectives and plans, giving feedback and evaluate performance, and rewarding according to performance are three steps of ____.

Management by objectives

12. The research group that discovered the Hawthorne Effect was led by which of the following scholars?

Mayo

11. Which of the following groups of scholars prioritized human skills over technical skills?

Mayo, Maslow, and MacGregor

24. Jack is an employee at corporation inc. he has a lot of potential and he is a great fir for the job. However he dislikes his work and does the minimum amount of work that it takes to not get fired. The factor contributing to performance is ___.

Motivation

26. What you like to do is known as ___, while what you are good at doing is known as ___.

Motivation: ability

26. Knowing when it is appropriate and limiting distractions and interruptions are part of deciding whether or not to.

Multitask

21. When the issues are complex and critical and there is no simple solution, what conflict management style should you use?

Negotiation style

15. In this group stage, members often become more satisfied with the group as they develop friendships and learn to work together.

Norming

25. Changing behavior, informing employees about consequences for unmet expectation, and maintaining authority are all ___.

Objectives of discipline

35. In your new job as a teller, you are being trained by waiting on an actual bank customer under the supervision of your training manager. This refers to _____ training.

On-the-job

33. ____ is about socializing new hires and developing relationships, because if people don't feel that they are accepted into the team, they tend to quit.

Onboarding

13. Management level, type of plan, scope, time, and repetitiveness are five dimensions of.

Planning

17. The fact that a supervisory relationship affects employees attitudes, behaviors, job satisfaction and performance is indicative of ___ power.

Position

15. ___ is the ability to influence other behaviors, while ___ is the process of gaining and using power.

Power: politics

25. In case of an emergency, crackers Inc. has established a number of steps that are effective and will lead to the safety of the employees. Most likely this refers to a ____.

Procedure

35. What theories focus on understanding how employees choose behaviors to fulfil their needs.

Process motivation theories

30. When you walk into target, you notice that they have different aisles organized on similar products. Target has ____ departmentalization.

Product

12. If managers expect employees to be productive and successful, employees react by being productive. If managers are abusive and expect employees to fail, employees will be unproductive. This is known as ____.

Pygmalion affect

18. ___ is used to achieve ongoing objectives, whereas ___ is/are developed for achieving a specific objective.

Reciprocity: coalitions

2. Procrastination, loss of opportunity, and wasting time and resources are negatives associated with ____ decision making.

Reflective

10. What stage in Lewin's model is characterized by making new attitudes, values, and behaviors as the new status quo?

Refreezing

18. A sports shoe company expanding their line to include sports clothing is an example of.

Related concentric diversification

3. Which of the following is an example of a programmed decision situation?

Reorder of supplies from an established supplier

9. Setting standards too high and with strong incentives to get the reward and avoid the punishment can lead to _____, gaming the system, and outright counterproductive work behavior.

Resistance to control

24. Which of the following is not an external environmental factor?

Resources

5. Rex runs a printing company. Due to manufacturing error, some of the marketing postcards he was printing for a client were cut to the wrong size. Rex needs to reprint these before delivering the order to the customer. This is an example of what kind of control?

Rework control

4. Programed decisions can be described as.

Routine and repetitive

18. When starting a new venture, more successful entrepreneurs start with money from ____ than other sources.

Savings

6. With open system, you ____.

Seek innovation from within and outside the firm

13. People learning about how their behavior affects others is known as _____.

Sensitivity training

25. ______ leaders focus on helping others by placing their needs ahead of self-interest, while ______ leaders develop open, honest, trusting relationships.

Servant: authentic

30. All of the following are true job descriptions except it _____.

Should make the job better than it really is so that it attracts a larger pool of candidates

8. ___ behavior is either accidental or out of the control of the individual, whereas ___ behavior is done on purpose.

Situational: intentional

33. When I make a decision, I try to create win-win situations for everyone affected. This exemplifies which ethical rule?

Stakeholders approach.

27. An important part of controlling is.

Staying within the budget when appropriate and changing it when necessary

7. Women cant do as good of a job as men, they get emotional at work. This is an example of.

Stereotyping

14. This group stage is characterized by dissatisfaction and frustration.

Storming

30. ___ articulate a vison for an organization and reinforce the culture through slogans, symbols, and ceremonies.

Symbolic Leaders

28. Nikes logo is an example of.

Symbols

18. Ethnocentrism is regarding ones own ethnic group or culture as superior to others.

TRUE

19. Federal law prohibits discrimination against people with disabilities by treating them differently because of their disabilities.

TRUE

20. The GLOBE research team uses data from hundreds of organizations in more than 62 countries to identify nine dimensions in which national cultures are diverse. Some of these dimensions have the same or similar names as Hofstede's five dimensions.

TRUE

36. Stakeholders are people who's interests are affected by organizational behavior, including employees, customers, and government.

TRUE

37. The organizations mission is its purpose or reason for being.

TRUE

39. A triple bottom line measures profits, CSR, and environmental impact.

TRUE

11. Initiating activities, searching information, and summarizing ideas are examples of which group role?

Task roles

9. Which of the following groups of scholars stressed efficiency in their studies?

Taylor, Gilbreth, and Gantt

12. Everyone loves Amelia, the new manager in maternity clothing. She is results driven. Since she joined, the sales have doubled and the department is number one in the company. She definitely cares about her employees. According to the Leadership Grid®, Amelia's leadership style is considered ______.

Team

31. A business looking to increase staff to meet demands of a busy season should recruit employees using ___.

Temporary agencies

29. McDonald's restructured into four zones- northeast, south, central, and west. This refers to _____ departmentalization.

Territory

5. For non-programmed decisions, the decision maker should use.

The decision-making model

11. Which statement regarding the glass ceiling is most accurate?

The glass ceiling is a transparent barrier that keeps women and minorities from rising above a certain level in organizations

32. Don't do anything to anyone that you would not want someone to do to you. This is known as.

The golden rule

12. Loss aversion occurs when ____.

The pain of losing outweighs the joy of winning

15. Which of the following is a key trait of entrepreneurs?

They are risk takers

43. Which of the following is not one of the characteristics of active listeners?

They ask relatively few questions, and when they do, they ask closed-ended questions.

34. ___ refers to teaching employees the skills necessary to perform a job, while ___ is ongoing education to improve skills for present and future jobs.

Training: development

1. The development of leadership theory began with ______ theory.

Trait

22. Team leaders empower members to take responsibility for performing management functions and focus on developing effective group structure and group process.

True

23. Jobs on a team are interchangeable and assigned by the members as they perform dependent parts of the entire process.

True

24. In recent years, organizational success has been inextricably tied to the acquisition of knowledge, which has made learning and knowledge management the responsibility of all workers and organizations.

True

29. The following objective is missing a specific and measurable result: "to increase sales in 2016".

True

17. Olive garden decides to buy a clothing store. This is an example of.

Unrelated diversification

8. All of the following are reasons why people resist change EXCEPT.

Urgency

21. The expression of constructive opinions, concerns, or ideas about work related issues that lead to improved work and group processes and innovation is known as ____.

Voice

4. The organization that is dedicated to free global trade, setting trade disputes, negotiating agreements, and stopping trade practices is.

WTO

9. All of the following are major types of workforce diversity outlines in the textbook EXCEPT.

Work Experience

17. When financing your startup, you should not give away too much ownership equity in your company because if you do, ____.

You can get fired from your own company

6. Managers use their conceptual decision-making management skills when they play decisional roles such as ______.

entrepreneur, disturbance handler, resource allocator, and negotiator

1. The fact that apple comes up with a lot of ideas is an example of.

innovation

37. Job rotation is a variation of _____.

job expansion

3. The performance of a group depends on multiple factors, such as ____.

organizational context, group structure, group process, and group development stage

3. The type of control that is designed to anticipate and prevent problems is known as ___ control.

preliminary

16. Beyonce is a spokesperson for Pepsi, and she has been featured in their commercials. The type of power Beyoncé is using in influencing consumers to drink Pepsi is ___ power.

referent

22. It is important to have good relationships with external stakeholders because they provide access to.

resources

16. Understanding how the parts fit together with the whole of the organization is a hallmark of which theory?

systems theory

32. In order for information to be "useful," it must be ______.

timely, relevant, and understandable

34. Decision support systems ______.

use managers' insights in an interactive computer-based process to assist in making non-routine decisions

20. You have been promoted and your new job starts in a week. You have one last meeting with your department. You propose an idea that you think is good, although you don't care that much if its implemented or not since you are leaving for a new position. Your department manager objects using the force style. You should use the ___ style.

accommodating

44. Ana works in an office where there is a lot of information flowing through the grapevine. She feels that the gossip and the rumors are reducing productivity. Sometimes she can't focus because of the loud talking and laughing. She mentioned the issue to her boss and his response was, "You don't have to listen to what they are saying. You know it's just gossip. You can ignore it." Identify the response style of the manager.

advising

39. ____ is a neutral third-party who would be brought in to help management and labor disagreements, and who would make a binding decision.

arbitrator

31. Although technology is supposed to increase productivity, many employees ______.

are doing personal work on the job, such as using the company information technology to contact friends and family

15. Situational leadership theories ______.

argue that ideal leadership styles differ based on the circumstances

2. Which of the following statements best reflects the trait theory?

attempts to determine a list of distinctive characteristics that account for leadership effectiveness

24. "What you see is what you get." This consistently honest leadership style, when accompanied by empathy and self-disclosure, is usually called ______.

authentic leadership

10. In the kids department, everyone is scared of Tim, the manager. He is very results-oriented and makes sure everyone does their job. He is so concerned with having the highest sales in the company that he pays no attention to the happiness of his employees. According to the Leadership Grid®, Tim's leadership style is considered ______.

authority-compliance

33. The conglomerate (holding company) structure is based on.

autonomous profit centers

13. Which theory employs Maslow's hierarchy of needs, suggesting that motivation is a big factor in performance?

behavioral theory

37. To make communication effective, make sure your ______, ______, and ______ project a calm professional demeanor.

body language: tone of voice: word choice

22. Transformational leaders ______.

bring about continuous learning, innovation, and change

21. Steve Jobs's success has been largely attributed to his personality, which often enabled him to inspire tremendous loyalty, enthusiasm, and high levels of performance. Based on this description, Steve Jobs was a(n) ______ leader.

charismatic

14. In the R&D team, everyone works hard with very few breaks. They never miss a deadline and their performance is high. This is an example of ____.

clan control

20. Lucinda notices that Jorge has been working more slowly this week and spending more time on Facebook. She recalls that last week he worked very hard, but it was tina who won the weekly badge for highest sales. Thinking that he may be discouraged, Lucinda tells him, "Jorge, I saw in the report this morning that you brought in a lot of business last week. Terrific work. Your dedication goes a long way in our success. Its hugely helpful for our team. Keep up the good work!" what behavior is Lucinda engaging in?

coaching

19. An integrative approach to management stresses which of the following to better understand how an organization's subsystems interrelate?

conceptual skills

17. The ______ model is used to determine if leadership style is task or relationship oriented and if the situation matches the style, whereas the ______ model is used to determine which of seven styles of leadership, on a continuum from autocratic (boss-centered) to participative (employee-centered), is best for a given situation.

contingency leadership: leadership continuum

18. Which of the following focuses on determining the best management approach for a given environment or management system?

contingency theory

9. In the shoe department, everyone loves Drake, the manager. They all get along with him and he seems to care about his employees a great deal. He is so concerned with the happiness of his employees that he pays no attention to the performance of the department. As a result, the shoe department is one of the lowest in performance. According to the Leadership Grid®, Drake's leadership style is considered ______.

country club

20. Zagat was a company with offerings related to, but different than, those offered by google. Zagat was acquired by google in 2011. In acquiring Zagat, Google was engaging in which of the following?

diversification

46. Fowzia works in an office where there is a lot of information flowing through the grapevine. She feels that the gossip and the rumors are reducing productivity. Sometimes she can't focus because of the loud talking and laughing. She mentioned the issue to her boss and his response was, "How are your kids doing? What are they into these days?" Identify the response style of the manager.

diverting

27. Huifen, the department manager, tells Stephanie, the team manager, that they need the project sooner than they had initially planned. Stephanie informs her team of the revised schedule. What type of communication is this?

downward vertical communication

48. Self-awareness, self-management, self-motivation, empathy, and social skills are the five dimensions of ______.

emotional intelligence

49. Our ______ affect(s) our attitudes, behavior, relationships, and performance.

emotions

36. In job simplification, who is responsible for analyzing the steps in a job to see whether any can be eliminated, combined, or changed?

employees

30. According to the hierarchy of needs theory, focusing on acquiring status, self-respect, recognition for accomplishments, and a feeling of self-confidence and prestige is part of ____ needs.

esteem

1. We tend to view the world from our own self-focused views. This idea describes.

ethnocentrism

23. Asking, acquiring, appraising, aggregating, applying, and assessing—the six A's—are associated with which theory of management?

evidence-based management

38. A persons perception of his or her ability and probability of achieving an objective is known as ___.

expectancy

2. A fisherman that believes he didn't catch any fish because of the weather is considered an ____.

externalizer

41. There is a lot of conflict in the financial department. However, the manager decides to ignore the conflict in hopes it will go away. The manager is trying to correct the behavior through ____.

extinction

39. Which of the following is the highest in richness channel of communication?

face-to-face meetings

4. Managers use their interpersonal skills as they perform management functions when they play interpersonal roles such as ______.

figurehead, leaders, and liaison

36. Juan is behind on his project. However, he thinks he can catch up so he tells his boss he is right on track. This is an example of ______.

filtering

50. An atmosphere that that encourages criticism to improve everyone's performance is known as ______.

filtering

11. You are assessing the current level of performance, the factors holding back that performance, and the factors acting to drive change. You are performing a ____.

forcefield analysis

4. Supervisory ability refers to ______.

getting the job done through others, being able to perform the four functions of management

30. Rumors and gossip in an organization are known as ______ communication.

grapevine

38. Muhammad manages 12 employees. He needs to get a quick update on the status of their projects and see if anyone has questions he can address to ensure that the projects keep moving forward. The best way to do this is to ______.

have a meeting

29. Carter is part of an innovation team that meets once a week and talks about progress. What type of communication is Carter using with his teammates?

horizontal communication

16. According to Fiedler's contingency theory, how effective a leader is depends on ______.

how well the situation matches their leadership style

8. A floral department is the lowest-performing department, and the employees have a low level of morale. According to the Leadership Grid®, the leadership style of the manager who runs this department would be considered ______.

impoverished

19. This concept recognizes that some group members get better assignments, receive higher performance ratings, have greater job satisfaction, and often have higher-level performance.

in-group and out-group dynamics

5. Accepting risk of failure as a necessary part of success is a hallmark of ____.

innovation

2. Soft skills are highly sought because employees at all levels must be proficient at all of the following EXCEPT ______.

innovative thinking

39. An employees perception of the relationship between performance and the outcomes and rewards is known as ___.

instrumentality

26. Jordan, Starland, Shayne, and Arpine have the same job title and work in the same department. They are chatting over lunch. What kind of communication is this?

interpersonal

40. The major advantage of written communication is that ______.

it provides a record of what was communicated

25. Because the way managers treat employees affects their behavior, ___ affects employees motivation and performance.

leader-member exchange

47. John was upset because of a fight he had at work with one of his coworkers. When he got home, his kids were running around and being noisy. He started screaming at them. John showed ______.

low emotional intelligence

15. Which of the following integrates mathematics into decision making?

management science theory

7. With ____, you stop with the first acceptable alternative; with ____, you seek to select the best possible option.; satisficing

maximizing

38. To avoid a strike or lockout, collective bargainers agree to use neutral third parties, called what?

mediators, from the Federal Mediation and Conciliation Service (FMCS)

11. We are not the best-performing department in the company, but we are not the worst. We are average in productivity and average in morale. According to the Leadership Grid®, our manager is considered ______.

middle-of-the-road

5. Managers use their interpersonal skills when they play informational roles such as ______.

monitor, disseminator, and spokesperson

6. Companies are developing ethical cultures is part of something called ______.

moralized leadership

13. This is the first time in years that the production department is behind on their goals. John, the manager, stops by to chat with the employees and see why they are behind. This is an example of ____ control.

occasional

21. With innovative growth strategies in a dynamic environment, ____ work well, whereas with a stability strategies, _____work well.

organic structures; mechanistic structures

41. What is it called when you repeat a received message using your own words for the purpose of checking understanding?

paraphrasing

18. Paul typically needs a minimal amount of help for the tasks that he is performing. He is working on a report that he has never done before, and he's worried he won't be able to handle it, although his manager is certain that he will do a fine job. According to the situational leadership model, which leadership style should the manager use to make sure the job gets done?

participating

16. During the norming stage, the appropriate management style usually is ____.

participative

14. According to Hofstede, there are five dimensions of difference between national cultures. Which of the following is NOT one of the dimensions Hofstede studied?

performance orientation vs. humane orientation

7. The manager having clear expectations, discussing them with employees, checking in with employees to reinforce and redirect as needed, conducting formal evaluations are all part of ___.

performance success cycle

10. Having a meeting every Wednesday at 2pm to check progress is an example of ____ control.

periodic

11. Which of the following is not a category of control frequency?

periodic

3. People with a high need for ______ seek leadership positions.

power

45. Marco works in an office where there is a lot of information flowing through the grapevine. He feels that the gossip and the rumors are reducing productivity. Sometimes he can't focus because of the loud talking and laughing. He mentioned the issue to his boss, and his boss said, "What exactly are they gossiping about? Is it about you? I am just trying to understand why you are upset." Identify the response style of the manager.

probing

21. Learning organizations, which share knowledge through alliances with other organizations, have three common characteristics. Which of the following is not one of these?

problem assessment

20. Organizations that embrace knowledge management and learning engage all of their workers in which of the following activities?

problem solving, enabling change, and continuous improvement

7. Which level of manager coordinates employees across several functional departments?

project managers

22. Burger kings successful angus burger pushed McDonalds to comer out with a new angus burger in order to compete. Burger kings is using the ____ strategy, while McDonalds is using the ____ strategy.

prospecting; analyzing

22. Evidence-based management replaces hunches and guesswork with which of the following?

research-backed best practices

22. The clear line of authority from the top to the bottom of an organization forming a hierarchy is known as the _____.

scalar principle

1. Having an "I can do this" attitude reflects you ____.

self-efficacy

8. Quantity, quality, time, cost, and behavior are all used to ___.

set standards

24. Most strategic plans are ___, whereas operational plans are more often ____.

single use: standing plans

14. Which theory recognizes that while managers are expected to treat followers uniformly and consistently, they need to consider individual needs and sometimes make exceptions, thus necessitating that leaders need to use situational control?

situational theories

17. Managers interested in figuring out how to help people learn to use new technology might be interested in which theory?

sociotechnical theory

13. The University of Michigan's Survey Research Center identified the same two dimensions, or styles, of leadership behavior as the Ohio research identified, though the researchers used different terms to describe these styles. The style the Michigan researchers called job-centered was analogous to the style called ______ by the Ohio researchers.

structuring

12. All of the following organizational developments may have individual focus except _____.

survey feedback

21. A restaurants transformation process of various inputs into delicious meals enjoyed by customers refers to which internal environmental factor?

systems process

8. Scientific management stresses efficiency through the development of what kind of skills?

technical skills

5. Supervisory ability, occupational achievement, intelligence, decisiveness, self-assurance, and initiative are all important to which of the following?

the Ghiselli study

28. What does an organizational chart illustrate?

the level of management hierarchy, chain of command, departmentalization, the division and type of work

14. Which kind of managers assumes that people dislike work and that employees will perform at high levels only if managers plan, organize, and closely direct and control their work?

theory X managers

33. Scanners at the store checkout line are an example of what type of information systems?

transaction processing systems

23. Allen was recently hired as a manager for ABC Company, which had been losing millions of dollars in sales over the last few years. Allen was able to implement various changes in culture and the company's system processes. He was good at overcoming employees' resistance to change and helped them to perform beyond expectations. Most likely, Allen is a ______ leader.

transformational

28. The key to achieving organizational objectives is to ___ what others need and meet their needs.

understand

28. Selena called her boss and said, "Hi, Maya. I finished that Excel spreadsheet you asked for. I color-coded it, so I think you'll find the information a lot easier to read now." This is most likely an example of ______ communication.

upward vertical

34. A continually evolving network of contingent workers and companies that unite temporarily to exploit specific project opportunities is known as a ____ organization.

virtual

42. When checking understanding, as you talk you should ______.

watch the other person's nonverbal communication, and if the person does not seem to understand what you are talking about, clarify the message before finishing the conversation

7. When the environment is _____, change tends to be incremental

when the environment is ____, change tends to be discontinuous.; more certain: uncertain