BMGT 1327 - PRINCIPLES OF MANAGEMENT - CH 8 ASSESSMENT

Jermaine, the COO of Big Sky Marketing, is intent on making the company's culture more cooperative and efficient. Which of these is an example of how Jermaine enacted the organizational systems and procedures lever?

Multiple Choice A. Jermaine created a series of orientation and training videos. B. Jermaine changed the office layout and updated the furniture. C. Jermaine implemented a HPWP and purchased a G Suite so all employees would have shared files and collaborative tools. D. Jermaine made a presentation about the company's founder who grew up on a Montana cattle ranch. C

Obed manages a large dry cleaning facility. Recently, he asked you how to make sure his facility has the best possible culture. What would you recommend to Obed in terms of choosing an organizational culture?

Multiple Choice A. Obed should curate the culture that best supports the company's strategy. B. Obed should build a culture around working hard because a work ethic is important in every business. C. Since he's managing an industrial facility, Obed should focus on cultivating a safety culture. D. Culture should be driven by the personalities of the employees who work for Obed. A

The owners of Sundaes Galore Ice Cream Shoppe do not have a formal policy about dress code and work procedures because they see their company as a family place that provides enjoyable work. They believe that if you treat employees like family, the company will do well and grow. ________ are the core beliefs that represent the core values of Sundaes Galore Ice Cream Shoppe's culture.

Multiple Choice A. Rites and rituals B. Basic assumptions C. Espoused values D. Observable artifacts B

At a local grocery store, Travis, the produce department manager, has eight direct reports in his department, while Rayah, the meat department manager, oversees 12 employees. Which of these statements about span of control is accurate?

Multiple Choice A. The grocery store has a very tall structure. B. Travis has a wider span of control than Rayah. C. Travis's area of responsibility is more important to organizational culture than Rayah's. D. Rayah has a wider span of control than Travis. D

Employees and customers are treated like a family at Rahal Realty. Fadil and Inas Rahal, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their realty, the Rahals have built a(n) ________ culture.

Multiple Choice A. adhocracy B. clan C. market D. hierarchy B

Based on the Management in Action case, authority at Wells Fargo was ________ before CEO Scharf and became more ________ after he took over.

Multiple Choice A. decentralized; horizontal B. centralized; decentralized C. decentralized; centralized D. centralized; horizontal B

According to Chester I. Barnard's classic definition, an organization is a

Multiple Choice A. formal system of task and reporting relationships that coordinate and motivate employees. B. system of consciously coordinated activities or forces of two or more people. C. set of shared, taken-for-granted implicit assumptions that a group holds. D. means to increase collaboration and cooperation among groups of people. B

Based on the Management in Action case, imagine if CEO Scharf reorganized the organizational structure where lower-level managers reported to both functional and divisional managers. What type of organizational structure would this represent?

Multiple Choice A. hollow B. horizontal C. modular D. matrix D

A fluid, highly adaptive organization whose members, linked by information technology, come together to collaborate on common tasks is a

Multiple Choice A. hollow structure. B. boundaryless organization. C. horizontal design. D. virtual organization. B

Antwan was recently promoted to the position of shift supervisor at Smart Kicks shoe store. In addition to helping customers, stocking inventory, and running the register, Antwan now has ________ to perform supervisory tasks, such as overseeing the closing work and the cleaning of the store.

Multiple Choice A. integration B. responsibility C. optimism D. authority B

Engines for race cars are intricate machines with up to 30,000 unique parts. Fast Draft, an engine manufacturer, contracts with vendors to provide most of these specialty parts while Fast Draft focuses on assembly. By using this structure, Fast Draft does not depend too heavily on any one supplier, and can adapt quickly as engine technology changes. This is an example of a

Multiple Choice A. matrix structure. B. hollow structure. C. boundaryless organization. D. horizontal design. B

According to the competing values framework, the four types of ________ are clan, adhocracy, market, and hierarchy.

Multiple Choice A. organizational values B. organizational structures C. organizational cultures D. value statements C

Read the following descriptions of managers and determine which would be best served by a narrow span of control.

Multiple Choice A. president of a pharmaceutical company B. shift supervisor of a fast food restaurant C. director of a university library D. manager of a real estate brokerage A

Azra's position as the manager of Natural Nutrition gives her the ________ to make many decisions during the course of a week, including assigning tasks to most of the 35 employees, approving budget requests, and marketing the business.

Multiple Choice A. responsibility B. delegation C. accountability D. authority D

A company's rites and rituals might include

Multiple Choice A. sharing the company's history in a video. B. honoring the company's namesake. C. onboarding new employees. D. an annual employee-family picnic. D

The organizational structure of Sunset Lawncare, a sole proprietorship that uses contract labor, is centered on the owner who makes all the decisions, sets the few rules, and assigns tasks as needed to the workers. Sunset Lawncare's structure is best described as

Multiple Choice A. simple. B. hollow. C. horizontal. D. functional. A

Great Lakes Educational Loan Services uses its mission of "doing what's right to change lives for the better" to state its espoused values which are defined as

Multiple Choice A. the values and norms actually exhibited in the organization. B. the explicitly stated values and norms preferred by an organization. C. physical manifestations of organizational culture. D. a narrative based on true events, which emphasize a particular value. B

Asking questions of your prospective boss and colleagues about the organization indicates you are focusing on which career readiness competency?

Multiple Choice A. understanding the business B. personal adaptability C. professionalism/work ethic D. networking A

Indra, a loan officer with First Star Bank, was asked by a customer if First Star would join the Chamber of Commerce to meet potential customers and become more embedded in the local community. Believing this is a great idea, Indra approaches her manager, Deondre, about joining the Chamber. Deondre said to Indra, "Because the cost of membership is over $1,000 and you will have to leave the office to attend meetings, I will have to get approval from the vice president above me." First Star Bank is an example of an organization with

Multiple Choice A. unity of command. B. centralized authority. C. work specialization. D. decentralized authority. B

The tutoring service, Prep2Learn, organizes based on its customer divisions. Which of these divisions would you expect for the Prep2Learn?

Multiple Choice A. urban, suburban, out-of-state, international B. online, in-person, hybrid C. teaching, marketing, instructional design, IT D. elementary, high school, college, adult learners D