BMGT 335 Exam 2 - HW

_________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold.

Formal

In _________, an impartial third party facilitates a discussion using persuasion and logic, establishes each side's priorities, and suggests a settlement that does not have to be accepted.

mediation

What term refers to the encoded information of the communication process?

message

The further a conflict escalates, the ___________ it is to reverse.

more difficult

Group polarization is the phenomenon that members' opinions tend to be _______ extreme before a discussion _______ they are after a discussion.

more, than

Increased employee-centered decision making is related to increases in which of the following?

motivation decision quality morale

Social loafing often results from the assumption by some group members that if they do not work hard:

others will pick up the slack

Acts of vengeance fall under which category of ineffective conflict resolution behaviors?

retaliation

Satisficing refers to making a _________ rather than _________ decision.

satisfactory, optimal

Convergent thinking is a skill that allows people to see __________ situations, phenomena, or events.

similarities among

Group composition is the degree of _______ or _______ among group members on factors important to the group's work

similarity/difference

___________ happen(s) when people are motivated to look good to others and want to maintain a positive self-image

social facilitation

Which of the following is NOT a strength of cross-functional teams?

specializing in a specific area

Which of the following is NOT a way that a group leader can fight against the onset of groupthink?

state her view to get the discussion started

Group members tend to ask the leader about a group's purpose and goals during which stage?

storming

Changing the shape of a team is known as:

structural intervention

Some experts believe that groupthink contributed to the failure of NASA's Challenger mission. If this is correct, then which of the following was NOT likely true about the Challenger team members?

they fought constantly and couldn't agree on anything

Annihilation at any cost including personal destruction is characteristic of what stage of Glasl's model of conflict escalation?

together into the abyss

When groupthink occurs, group members are more interested in __________ than in __________.

unanimity, considering alternatives

Sergio has an idea that will cut costs. He reaches out to Luba, his supervisor, to discuss this idea. Which type of communication is this an example of?

upward

Of the following communication media, which one is the "richest?"

videoconferencing

Which of the following is/are impacted by decision making?

business strategy product design customer interaction

There is emerging evidence that emotional intelligence of group members can promote:

cohesiveness

Which conflict management style emphasizes problem solving and pursues an outcome that gives both parties what they want?

collaborating

In business organizations, most employees work in __________ groups.

command

Walking with slumped shoulders and with your head down, speaking in a flat tone, and fidgeting often communicates that you are ____________

indecisive negative inexperienced

Which of the following is defined as conveying a broad set of concepts and ideas?

language variety

Employees who telecommute have ______________ than those who do not.

less social interaction with coworkers

What stage of Glasl's model of conflict escalation marks the beginning of open and direct aggression intended to cause the opponent's public defamation?

loss of face

The accommodating style of conflict management reflects a ___________ concern for your own interests and a ________ concern for the interests of the other party.

low, high

The final step in the rational decision making process is to ________________

measure and adjust

Which of the following is not a recommended suggestion for running an effective meeting?

Allow participants to engage in interpersonal issues

__________ involves a 3rd party in a negotiation to overcome a stalemate between the parties.

Alternative dispute resolution

Which of the following distinguishes an informal group from a formal group?

An informal group is formed by its members

Which of the following is the core strength of problem-solving teams?

As employees, team members usually know the job best

Which acronym serves as a reminder that when you negotiate, you shouldn't accept an offer that is worse than what you'd get if didn't negotiate at all?

BATNA

Which of the following is not one of the five basic group performance factors?

Cooperation

_________ is the ability of an individual to generate new ideas.

Creativity

_________________ is the process through which the symbols that carry a message are sent to the receiver.

Encoding

__________ is the act of persisting with a failing course of action.

Escalation of commitment

Which of the following statements is most associated with emotion-based decision making?

I plan my life based on how I feel

___________ diversity is diversity in knowledge and experience.

Informational

Which of the following is NOT typically true of an affinity group?

Members have widely varying titles or duties within the organization

Which of the following is not a recommended suggestion for running an effective job interview meeting?

Multitasking during the interview

Which of the following is not a recommended suggestion for making an effective presentation?

Pace back and forth

At what phase of team implementation is performance usually above prior levels?

Phase 4

Which of the following is not a recommended suggestion for running an effective job interview meeting?

Standing as close to the candidate as possible

A nonprogrammed decision is appropriate when __________

a situation requires exceptional problem solving skills

Which conflict management style exhibits an "I lose / you win" mentality?

accommodating

In which stage of Glasl's model of conflict escalation does one side get frustrated by debate and take action without consulting the opponent?

action over words

Seeing a problem as a cultural difference, and not a personality issue is known as:

adaptation

In _____________, the third party has the authority to impose a settlement on the parties.

arbitration

In which conflict management style does each side attempt to achieve its interests at the expense of the other's?

competing

In which conflict management style does each side sacrifice something in order to end the conflict?

compromising

Which conflict management style exhibits an "I lose / you lose" mentality?

compromising

When there is no known information regarding the outcome of a decision, but enough information exists to estimate the probabilities of several outcomes, a ___________________ exists.

condition of risk

What term refers to conflict due to incompatible needs or competition over perceived or actual resource constraints?

conflicts of interest

Nonprogrammed decisions require managers to use ____________ rather than ___________.

creativity, decision rules

Social loafing is less common when tasks are very ______________

important

The second step in the rational decision making process is to ________________

define the problem

Which of the following is NOT an important role played by top-management when implementing teams?

delegating new responsibility to individuals

The third step in the rational decision making process is to ________________

determine the decision type

Divergent thinking is a skill that allows people to see __________ situations, phenomena, or events.

differences among

Which of the following is a way that an individual in a group can fight against the onset of groupthink?

discuss the issue with someone outside the group

Post-decision dissonance is _________ a choice that was already made.

doubt about

Cheryl reaches out to Ahmed to let him know that he is doing a great job. If Cheryl is Ahmed's boss, then this is an example of which type of communication?

downward

Training in using _____________ can help managers and employees reduce misunderstandings and enhance communication efficiency.

e-mail instant messaging blogs

When all other options have failed, what strategy may be used for dealing with challenges faced by multicultural teams?

exit

Which of the following is an effective conflict resolution behavior?

expressing emotions

Within the communication process, a check on the success of the communication is called __________________.

feedback

When all team members from all teams are rewarded based on the performance of the organization, division, or plant, this system is called:

gain-sharing

The fourth step in the rational decision making process is to ________________

generate alternatives

Research has shown that managers who have good conflict resolution skills __________ than managers who don't.

get more promotions

By definition, ______________ conflict occurs between groups at the same organizational level.

horizontal

What type of communication occurs when someone in an organization communicates with others at the same organizational level?

horizontal communication

Meeting management software can create a record of _______________.

ideas presented comments made votes taken

Relationships based on friendship and choice are called _________ ties.

informal

Which of the following enable(s) users to see who is logged on and to chat with them in real time?

instant messaging

Which of the following is/are true about intuition?

it evolves over time

A group works effectively toward accomplishing its goals during which stage?

performing

Which of the following is/are typically located on a company intranet?

portals webcasts wikis

Informational diversity has a _______ impact on team performance; demographic diversity often has a ________ impact.

positive, negative

According to prospect theory, people are more strongly motivated by ________ than by ________.

potential losses, potential gains

What term refers to the performance improvements that occur because people work together rather than independently?

process gain

What type of decisions are routine, address specific problems, and result in relatively structured solutions?

programmed

An information ___________ occurs when someone receives the information they requested.

pull

A team's shared belief that it can organize and execute the behaviors necessary to reach its goals is known as:

team efficacy

A contingency plan specifies what will be done if ___________

the primary plan is disrupted

Which of the following defines communication?

the transmission of information from one person to another to create a shared understanding and feeling

Distributive negotiation is _________

zero sum