BMGT364: Week 1-6 Retention Quiz Questions & Answers

Which of the following is a surface-level diversity trait? Week 5 Chapter 2

Being asian

Jeff tells his boss that a member of his team, Leeanne, is having trouble keeping up with her spreadsheet because women just aren't as good at math. This is (Week 5 Chapter 2)

Stereotype

Research indicates that groups with faultlines exhibit which of the following characteristics?

Teams with strong faultlines have the potential to perform well if they can establish certain norms.

The concept of always putting work first is outdated. (Week 1 Chapter 1&4)

True

The performance appraisal meeting is the most important component of a performance appraisal.

True

Praising the employee occasionally when the person shows up on time is an example of ________________ of reinforcement. (Week 6 Chapt 5&6)

Variable ratio

Given research on anchoring bias, individuals are more likely to assume that more people die from car accidents as compared to stomach cancer. (Week 4 Chapter 3 & 11)

False

Physically active work breaks lead to reduced mental concentration levels and increased mental fatigue.

False

Research shows that those organizations that are more effective limit the amount of feedback they provide employees, limit the amount of information shared, and allow roles to be ambiguous. (Week 1 Chapter 1&4)

False

The Myers-Briggs Type Indicator is a very effective employee selection tool (Week 2 Chapter 3)

False

Though the glass ceiling was a legitimate issue a few years ago, today the number of women in executive positions of organizations is roughly the same as the number of men at that level. (Week 5 Chapter 2)

False

Which of the following statements regarding the Big 5 personality traits is true? (Week 2 Chapter 3)

Individuals high in openness seek feedback on what they are doing and thus adjust to their jobs more quickly.

Which of the following is the correct order of the phases in the creative decision-making model? (Week 4 Chapter 3 & 11)

Problem Identification Immersion Incubation Illumination Verification Application

Task significance refers to

The degree to which a person is in charge of completing an identifiable piece of work from start to finish.

Self-monitoring is.. (Week 2 Chapter 3)

The extent to which a person is capable of monitoring his/her actions and appearance in social situations.

Which of the following statements about case studies is true? (Week 1 Chapter 1&4)

They are a way to gather data and explain a single event or situation in detail.

One of the explanations for the wage gap between men and women is that women pursue occupations that are lower-paying than those pursued by men. (Week 5 Chapter 2)

True

Which of the following statements about exit interviews is true? - An exit interview always indicates how management can improve so other employees will not leave. -An exit interview always indicates why an employee is departing a firm. -An exit interview should be conducted by a member of the HR department for best results. -A departing employee's manager should always conduct the exit interview because the immediate supervisor knew the employee best. (Week 1 Chapter 1&4)

An exit interview should be conducted by a member of the human resource department for best results.

Jennifer has to decide which of two job offers she is going to choose. She begins her process by listing the key criteria she is looking for in a job including salary level, location, promotional opportunities, and so on. She then takes each job offer letter and carefully goes through each line assessing the offer in relationship to the criteria she has established. Jennifer is using which of decision-making model to choose her job? (Week 4 Chapter 3 & 11)

Rational decision making model

Which of the following is a motivator factor in Herzberg's theory of motivation? (Week 6 Chapter 5&6)

Recognition

Research indicates that exercise is an effective strategy for managing stress. Which of the following statements best describes some of the findings from studies on exercise and stress? (Week 3 Chapter 7)

Regular exercise increases the body's ability to draw oxygen out of the air, combating stress.

In what stress phase does the body release cortisol and begin to adjust to the demands of stress? (Week 3 Chapter 7)

Resistance phase

Facing contradictory demands at work is a form of (Week 3 Chapter 7)

Role conflict

Mike went to his friend Abe's house with Nick. When the pair returned to Mike's house, Nick said, "Mike, isn't Abe's cat the brightest orange cat you've ever seen?" Mike replied, "Nick to be honest, I didn't notice anything but Abe's dog. I'm afraid of dogs and wasn't sure if he would bother me or not." Mike exhibited (Week 4 Chapter 3 & 11)

Selective visual perception at Abe's house.

Which of the following is considered a building block of emotional intelligence? (Week 3 Chapter 7)

Self-awareness

When you understand how OTHERS feel you are exhibiting which of the building blocks of emotional intelligence? (Week 3 Chapter 7)

Social awareness

A decision which centers on how things get done is an (Week 4 Chapter 3 & 11)

Tactical decision

To enhance organizational creativity, a manager might consider focusing on (Week 4 Chapter 3 & 11)

Team composition

General Adaptive Syndrome refers to.. (Week 3 Chapter 7)

The hypothesis that stress plays a general role in disease.

Self-enhancement bias (Week 4 Chapter 3 & 11)

The tendency to overestimate our performance and capabilities and see ourselves in a more positive light than others see us.

One Big Ten University wanted to determine whether a Wellness Program that focused on walking to enhance employee health would cut down on employees' use of health benefits. Employees in the Liberal Arts department were invited to participate and received a $25 gift card to Best Buy for taking part in the program. Employees in the Engineering department did not participate in the program. Health benefits data was examined for both departments. In the scenario described above, the Liberal Arts school employees are (Week 1 Chapter 1&4)

The treatment group

Which of the following is accurate for the relationship between attitudes and performance? (Week 1 Chapter 1&4)

Though you want to perform better, your skill set may prevent that from occurring, there may be factors outside your control that make it impossible, and the equipment used at work may not be functioning properly

Journaling is an effective developmental technique. Which of the following is true about the process of journaling? (Week 1 Chapter 1&4)

Tracking changes in yourself can be motivating.

Which of the following is a technique used by firms to reduce the stress experienced by their employees. (Week 3 Chapter 7)

Train managers to be more interpersonally sensitive.

A kinesthetic (tactile) learner is very likely to avoid taking once a week classes as they require too much sitting and listening time. (Week 1 Chapter 1&4)

True

Because of information overload, some organizations, like Intel, have introduced "No e-mail Fridays" as a way to address the issue. (Week 1 Chapter 1&4)

True

Behavior may be affected as much by what is expected of us as how we want to behave. (Week 2 Chapter 3)

True

Equity theory suggests that those perceiving inequity can react to the situation by having the referent decrease inputs. (Week 6 Chapter 5&6)

True

Managing diversity effectively may have different meanings in different cultures. (Week 5 Chapter 2)

True

Organizations can help employees reduce stress by offering them greater autonomy in their jobs, making their job duties clear, and providing employee assistance programs.

True

Proactive people understand the political environment in organizations, so they adjust quickly to new jobs. (Week 2 Chapter 3)

True

Research suggests that some employees may be stigmatized if they were hired under an affirmative action program. (week 5 chapter 2)

True

Research suggests that when we do self-evaluations, our scores are consistently higher than the scores given to us by our peers and superiors. This is an example of self-enhancement bias. (Week 4 Chapter 3 & 11)

True

Wild-storming is a process where the group focuses on ideas that are impossible and then tries to imagine what would need to happen to make them possible. (Week 4 Chapter 3 & 11)

True

General mental abilities refer to? (Week 1 Chapter 1&4)

Verbal and numerical skills, reasoning abilities, and analytical skills.

Study findings on personality include... (Week 2 Chapter 3)

We are more emotionally stable and more organized between the ages of 20 and 40.

Which of the following statements about positive and negative affectivity is correct? (Week 2 Chapter 3)

When negative affective people comprise a team, there tends to be less cooperation among members.

Which of the following is NOT an explanation that has been offered to account for the earnings gap of 19% between females and males? (week 5 Chapter 2)

Women lack the high-level skill sets that men possess.

Which of the following factors is a major predictor of job performance? -work-life balance issues -employee age -interpersonal relationships at work -employee personality (Week 1 Chapter 1&4)

interpersonal relationships at work

Steve Kerr's proposed phenomenon, "the folly of rewarding A while hoping for B" is demonstrated b (Week 6 Chapt 5&6)

rewarding a manager who orders the release of a shipment of manufactured parts with known defects to meet a deadline in spite of the company's highly advertised quality commitment.

A culture that values maintaining good relationships, caring for the weak and quality of life is most likely a Week 5 Chapter 2

A feminine (nurturing) culture

Michael has two finals, accounting and organizational behavior, on the same day of finals week. Based on expectancy theory, which of the following statements suggest how he should allocate his limited study time? (Week 6 Chapt 5&6)

Accounting is Michael's major, OB is a general business requirement in his academic program. Michael aspires to be a CPA, so he decides to focus his study time on Accounting.

Which of the following statements is true with regard to research on individual differences? (Week 2 Chapter 3)

Agreeable people are less likely to engage in change-oriented communication

A faultline is Week 5 Chapter 2

An attribute where a group is split into subgroups.

Which of the following statements is true about the manner in which managers can influence the perceptions of expectancy theory? (Week 6 Chapter 5&6)

Conduct employee surveys periodically to ascertain what employees consider to be rewards for performance and integrate that in some manner into the performance evaluation program.

Across a variety of occupations and jobs, what is the one personality trait that most uniformly predicts how high a person's performance will be? (Week 2 Chapter 3)

Conscientiousness

Person-organization fit is the (Week 2 Chapter 3)

Degree to which a person's values, personality, goals, and other characteristics match those of the organization.

Stressors are defined as (Week 3 Chapter 7)

Events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.

Extraverts are always model employees. (Week 2 Chapter 3)

False

There is usually a strong relationship between good person-organization fit and high job performance. Week 2 Chapter 3

False

Which of the following would be a good piece of advice to offer a company that is trying to enhance organizational creativity? (Week 4 Chapter 3 & 11)

Incorporate creative behavior into the performance appraisal process.

According to the authors of Organizational Behavior, a company's greatest asset is (Week 1 Chapter 1&4)

It's people

Operational decisions refer to (Week 4 Chapter 3 & 11)

Those things that employees do each day to make the organization run

Research indicates that effective organizations tend to (Week 1 Chapter 1&4)

provide training and other developmental opportunities to employees.

Maslow's hierarchy of needs theory of motivation (Week 6 Chapt 5&6)

suggests once basic needs are satisfied, higher order needs become motivators.

First Impression... (Week 4 Chapter 3 & 11)

Are resilient even in the face of contrary evidence.

Indira thought her nose piercing was really unique, but after she got it, she noticed that so many other people on campus had nose piercings too. She is experiencing (Week 4 Chapter 3 & 11)

Availability bias

Anita finishes her college semester on April 15. She will be home from April 15 until May 20 when she is scheduled to have her wisdom teeth removed. She will be going on a family vacation during the third week in July and will be returning to school on August 10 for majorette camp. Anita is looking for a job for the summer. She figures she will take the first job that pays minimum wage and will allow her flexibility for her dental appointment and vacation. Anita is making a decision using the (Week 4 Chapter 3 & 11)

Bounded rationality decision-making model.

Deep-level diversity traits are most important for early interactions in the workplace, but as time goes on, surface-level traits become more important. (Week 5 Chapter 2)

False

It is finals week at State University and Agnes has five finals in three days. What phase of the stress process is she experiencing in the scenario below? Agnes just went through the kitchen cupboards and found a chocolate bar loaded with caramel. She is probably experiencing the,, (Week 3 Chapter 7)

Exhaustion phase

Which of the following statements about values is true? (Week 2 Chapter 3)

Values are developed early in life and remain stable over a lifetime.

Research on stress in the workplace indicates which of the following is an outcome of experiencing stress? (Week 3 Chapter 7)

Lower organization citizenship behaviors.

Which of the following is true about motivation? (Week 6 Chapt 5&6)

Motivation is a key influence over an employee's performance level.

Maurice is described as "very curious. He has very original thoughts. He is a bright young man with a very creative flair." Maurice exhibits the personality trait of ____________. (Week 2 Chapter 3)

Openness

Which of the following is considered a major predictor of organizational citizenship behavior? (Week 1 Chapter 1&4)

Positive work attitudes

Role ambiguity refers to (Week 3 Chapter 7)

Vagueness in relation to job responsibilities

Goal commitment is higher when employees have trust-based relationships with managers.

True

Groupthink is one of the reasons cited for the tragedy of the Challenger space shuttle. (Week 4 Chapter 3 & 11)

True

In collectivist cultures, the importance of family is critical to understanding the nature of the society. (Week 5 Chapter 2)

True

In the intuitive decision-making process, only one choice is considered at a time. (Week 4 Chapter 3 & 11)

True

Journaling is a technique that helps you chart your progress as you learn new skills. (Week 1 Chapter 1&4)

True

Leniency bias is a common problem in performance appraisals.

True

The phenomenon of "the folly of rewarding A while hoping for B" suggests that at times, people are rewarded for the wrong kind of behavior.

True

There is a high degree of overlap between job satisfaction and organizational commitment. (Week 1 Chapter 1&4)

True

Title VII of the Civil Rights Act prohibits discrimination in employment with regard to race, color, sex, religion and national origin. (Week 5 Chapter 2)

True

To reduce the frequency of negative behaviors, remove the rewards that followed those unwanted behaviors.

True

When an employee is treated well, he wants to reciprocate, so he performs his job more effectively. (Week 1 Chapter 1&4)

True

Which of the following is an illegal interview question? Week 5 Chapter 2

What are your childcare arrangements?

Under what conditions would SMART goals be most effective?

When employees have a supportive and trusting relationship with their managers.

Forced ranking systems like those used by Intel and Uber,

can carry the danger of lawsuits because of equal employment opportunity concerns with employees rated.

Needs-based theories propose that a manager's job is to determine what employees' needs are and then to (Week 6 Chapt 5&6)

create the work environment that meets those needs

Which of the following statements on the benefits of effective management of diversity is INCORRECT? (Week 5 Chapter 2)

Diverse workforces create cheaper products.

Which of the following statements regarding turnover is true? -Employees will quit their jobs voluntarily only when they feel they will get fired. -The link between work attitudes and turnover is direct. -Manager absenteeism causes employee turnover -Even though they are very unhappy with a job, employees may not leave an organization. (Week 1 Chapter 1&4)

Even though they are very unhappy with a job, employees may not leave an organization.

Role conflict is the strongest predictor of poor performance on the job.

False

Self-efficacy is the degree to which people have overall positive feelings about themselves. (Week 2 Chapter 3)

False

Social monitors are especially good at evaluating the performance of other employees. (Week 2 Chapter 3)

False

The customer service representative at the department store who keeps smiling as she listens to the customer bitterly complain about her newly purchased product is engaging in deep acting. (Week 3 Chapter 7)

False

The importance of higher general mental ability for high performance is stronger for manual labor positions compared to management positions. (Week 1 Chapter 1&4)

False

The most difficult step of the rational decision-making process is to establish the decision criteria. (Week 4 Chapter 3 & 11)

False

Value orientations change dramatically as individuals age and mature. (week 2 Chapter 3)

False

Jacqueline is a college freshman. She loves to sleep late on weekends and assumes that college students in general prefer to sleep late. Jacqueline is making a... (Week 4 Chapter 3 & 11)

False consensus error.

Which of the following best describes the elements of Hackman and Oldham's job characteristics model?

Five core job characteristics lead to three psychological states which lead to five outcomes.

A fashion designer who creates pieces for a large fashion house for a New York or Paris runway show has

High task identity

Research suggests high levels of emotional intelligence lead to which of the following? (Week 3 Chapter 7)

Higher life satisfaction.

Which of the following is NOT a benefit of effective management of diversity? (Week 5 Chapter 2)

Higher productivity of operations

Research on individual differences in the type of stress experienced by employees indicates that... (Week 3 Chapter 7)

Individuals with TypeA personalities are more likely to experience negative organizational outcomes.

Maria is a customer service agent for a large Telecom. During her shift she gets a call from an irate customer who is screaming at her and calling her names. This event would be considered a(n) (Week 3 Chapter 7)

Interpersonal stressor

If you do not have relevant expertise in the issues to make a decision, you should avoid using which decision making model? (Week 4 Chapter 3 & 11)

Intuitive decision-making

Internal attribution (Week 4 Chapter 3 & 11)

Is the belief that a behavior is caused by the characteristics that are specific to that person.

All of the following statements regarding personality testing in employee selection are correct EXCEPT. (Week 2 Chapter 3)

Job interviewers are very adept at assessing conscientiousness in candidates, so the personality test is not really needed in employee selection.

According to the Myers-Briggs Type Indicator, what dimension describes those who would like to have clarity and closure? (Week 2 Chapter 3)

Judgement

_______________ is (are) a downside to goal setting.

Learning decreases

Which of the following statements about negative emotions is true? (Week 3 Chapter 7)

Negative emotions like anger can result from an event such as not having your opinions heard by your supervisor.

_____ is the degree to which a person is anxious, irritable, aggressive, and moody. (Week 2 Chapter 3)

Neuroticism

Stereotypes (week 5 Chapter 2)

Often lead to unfair decisions being made

Which of the following approaches might be used to manage the similarity/attraction phenomenon in an organization? (Week 5 Chapter 2)

Provide management training programs that make managers aware of the similarity/attraction phenomenon.

Organizational behavior draws heavily on personality and motivation studies from what other discipline? (Week 1 Chapter 1&4)

Psychology

Research findings indicate which of the following statements about issues related to sexual orientation in the workplace is INCORRECT? Week 5 Chapter 2

Disclosing one's sexual orientation is the key to better work attitudes for lesbian, bisexual, gay and transgender individuals.

Genuine acting is... (Week 3 Chapter 7)

Displaying emotions in alignment with your emotions.