bsad101

During the ______ stage of team development, goals and objectives begin to develop.

storming

n a line-and-staff structure, staff managers have which kind of authority? (Select two.)

Advisory authority Formal authority

breaks raw materials into different component parts.

An analytical process

_ is the power, within an organization, to accomplish an assigned job or task.

Authority

Autocratic leadership _______.

Autocratic leadership _______.

The U.S. Navy uses a technique called "Blast! Then Refine" during which step of the managerial decision-making process?

Generating alternatives

_______ is the separation of all organizational activities into distinct tasks and the assignment of different tasks to different people.

Job specialization

Which of the following is not true regarding job specialization?

Job specialization ensures that employees do not become bored or dissatisfied in their jobs.

is a hands-off leadership style that provides direction, tools, and resources to employees while delegating responsibility and decision-making authority to them.

Laissez-faire leadership

A manufacturing process in which a firm produces the same product(s) over a long period of time is called a(n) ________.

continuous process

All of the following are factors in U.S. manufacturers reshoring except ______.

decreasing labor costs in foreign countries

Services are labor-intensive, meaning ______.

the human resources they require are usually the most important resource in the production of the services

The degree to which resources are physically altered indicates ________.

the magnitude of change

If a manager has a lot of work to do in addition to supervising workers, _______.

the manager should have a narrow span of management

The routing of materials considers _______.

the sequence of workstations that materials will follow

Services are intangible, meaning ______.

they cannot be seen or touched in the same way as a manufactured product

Services are perishable, meaning ______.

they cannot be stored for future use

In a SWOT analysis, _______ could limit the company's success or prevent it from reaching its objectives.

threats

A first-line manager is responsible for

working with and motivating their employees, answering questions, and solving day-to-day problems

If an organization is flat, which of the following is true?

The company may be refocusing its strategy.

_____ describes the conversion process in relation to the most important input.

The focus or major resources used

Which of the following is a disadvantage of a line structure?

There are no specialists or experts to provide support or advice

are responsible for developing the mission and strategy for an organization.

Top managers

_____ is the coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement.

Total quality management (TQM)

Which leadership style emphasizes structure, monitoring employee performance, and using rewards and punishments to motivate subordinates to achieve organizational goals?

Transactional leadership

The ability to identify problems correctly, generate reasonable alternatives, and select the "best" alternatives to solve problems are _______.

analytic skills

A firm that conducts research attempting to develop new or improved products is conducting _______.

applied research

A company is using departmentalization by function if they divide employees into groups based on ______.

area of expertise such as finance, marketing, and operations

One technique to improve quality is _______ which may involve many small changes or steps designed to improve the production process on an ongoing basis.

continuous quality improvement

A company uses departmentalization by ______ if they want to focus on the needs of specific customer groups.

customer

A ______ is one in which a team of knowledgeable employees is brought together to tackle a specific problem.

problem-solving team

When choosing a supplier, purchasing managers must consider ______, which means that suppliers must be able to consistently deliver purchased materials.

reliability

he duty to do a job or perform a task is called ______.

responsibility

Satisficing happens during which step of the managerial decision-making process?

selecting an alternitive

A relatively permanent committee charged with performing some recurring task is called a(n) ______.

standing committee

A(n) _______ is usually developed by middle managers and defines how activities specified in the strategic plan will be implemented.

tactical plan

A team member in a _________ pushes the team toward achieving goals and objectives.

task-specialist role

Which of the following is not true about a decentralized company?

A decentralized company often has a strong corporate image and a uniform customer approach across the front lines.

Which of the following is not true regarding the managerial decision-making process?

A problem is always bad.

______ aims to expand knowledge, not to develop new or improved products.

Basic research

Which of the following is an advantage of a virtual structure?

Can adjust to changes quickly

____ is the number of products or services that an organization can produce in a given period of time.

Capacity

______ is the use of software and computers to plan and control manufacturing processes.

Computer-aided manufacturing (CAM)

Which of the following is true of informal groups in organizations? (Select three.)

Informal groups can boost morale and job satisfaction or cause disagreement and conflict. .The group can last for several years or just a few days. An informal group may be a company volleyball team, a group that meets for lunch, or a group looking to form a union.

During which stage of team development does each individual's role within the team begin to solidify and a sense of unity grows?

Norming

manage the systems that convert resources into goods and services.

Operations managers

is the process of creating a set of specifications from which a product can be produced.

Product design

_______ consists of all the activities involved in obtaining required materials, supplies, components (or subassemblies), and parts from other firms.

Purchasing

Which of the following statements is not true regarding responsibility, authority, and accountability?

Responsibility can be delegated but cannot be shared.

_______ is the process of ensuring that materials and other resources are at the right place at the right time.

Scheduling

Which of the following are the three steps in the controlling function? (Select three.)

Setting standards .Measuring actual performance Taking corrective action

Robotics is _______.

the creation and application of programmable machines to perform a variety of tasks by manipulating materials and tools

Which of the following is not a resource that organizations use?

Technological

Statistical quality control (SQC) is a technique to improve quality in which ______.

a detailed set of specific statistical techniques is used to monitor the production process to determine the acceptability of a product

A wide span of management works best when all of the following are true except ______.

a great deal of interaction is required between supervisor and workers

A labor-intensive technology is _______

a process in which people must do most of the work

A labor-intensive technology is _________.

a process in which people must do most of the work

A(n) _______ is a committee created for a specific short-term purpose.

ad hoc committee

A disadvantage of departmentalization by product is that it _________.

can cause duplication of specialized activities, like finance, between departments

The line of authority that extends from the highest to the lowest levels of an organization is called the _______.

chain of command

Conceptual skills involve ______.

he ability to think in abstract terms

Development and implementation _______.

involves research activities undertaken specifically to put new or existing knowledge to use in producing goods and services

Mass production ______.

is a manufacturing process that lowers the cost required to produce a large number of identical or similar products over a long period of time

the process of influencing people to work toward a common goal while

leading

Which of the following are management functions? (Select three.)

leading and motivating Planning Controlling

An employee in a company with a ________ structure is likely part of a cross-functional team.

matrix

A(n) _______ would have the title of division manager, department head, or plant manager.

middle manager

the process of providing reasons for people to work in the best interests of an organization.

motivating