BUC finals

Which of the following must be avoided for effective communication to take place? a. ambiguity b. politeness c. conciseness d. listening

A. ambiguity

which of the following should be done when using a cellphone for business? a. cellphone should be placed on vibration mode and put away during meetings b. use the cellphone to take selfish during the work hours c. cellphones can be used only to make calls and give return messages after working hours d. cellphones can be used to take notes ​

A. cellphone should be placed on vibration mode and put away during meetings

Communication is a non-stop_________ a. process b. programme c. plan d. procedure

A. process

Talking comes under what types of communication? a. verbal b. non-verbal c. dramatic d. written

A. verbal

The three major elements of presentation do not include: a. visual aids b. a presenter c. an audience d. specific content

A. visual aids

When does the process of communication get completed? a. When the sender transmits the message b. When the receiver understands the message c. When the message enters the channel d. When the message leaves the channel

B. When the receiver understands the message

flashcards come in the following aids a. audio b. video c. both audio and video d. none of the above

B. video

The first model of communication is said to have by ___________ a. Plato b. Ptolemy c. Aristotle d. Steiner

C. Aristotle

Facial expressions are part of what? a. sign language b. gestures c. body language d. verbal communication

C. Body language

which of the following questions does not reflect a cognitive information processing approach? a. how do children get information into memory, store it and retrieve it? b. how do environmental factors influence the age at which a child learns to crawl? c. how can teachers help children improve their memory and study strategies d. what are the best strategies for helping children become better problem solvers?

b. how do environmental factors influence the age at which a child learns to crawl?

to connect to the internet, the computer has to be connected with what? a. an internet architecture b. internet service provider c. large area network d. internet society

b. internet service provider

which type of speech influences the thoughts, feelings and actions of the audience? a. manuscript speech b. persuasive speech c. entertainment speech d. informative speech

b. persuasive speech

point out the correct statement a. secondary data is the original source of data b. primary data is the original source of data c. questions are obtained after data processing steps d. primary and secondary data are original sources of data

b. primary data is the original source of data

the difficulty children have in dividing their attention when they do two things at once can be attributed primarily to limits in their: a. intelligence quotient b. processing capacity c. critical thinking skills d. memory

b. processing capacity

Oral communication is the interchange of ___________ between the sender and the receiver a. signs and gestures b. verbal messages c. cues and clues d. written messages

b. verbal messages

which of these should be avoided in an email? a. subject line b. wrong email address c. smileys d. re-reading

b. wrong email address

which of the following is not a major method of data collection? a. questionnaires b. focus groups c. correlation method d. secondary data

c. correlation method

which of the following is not a class of information system applications? a. expert system b. decision support system c. database management system d. management Information system

c. database management system

in business correspondence, one needs to be: a. dull b. friendly c. formal d. conventional

c. formal

a graphical representation of a frequency distribution is called as a: a. bar chart b. pie chart c. histogram d. stem and leaf plot

c. histogram

organization, distribution and manipulation of data is classified as: a. process selection b. data manipulating c. information processing d. information extraction

c. information processing

the most important attribute of Information quality that a manager requires is: a. media b. presentation c. relevance d. timeliness

c. relevance

what among the following would not be an example of "written communication in business"? a. report of monthly sales b resignation letter c. sending mail to enquire about boss's health d. application of sick leave

c. sending mail to enquire about boss's health

the application of information to scan an organization's environment is: a. external communication b. internal communication c. sensing d. information overload

c. sensing

detailed descriptions, examples, statistics, and definitions are important types of: a. introductory materials b. transition materials c. supporting materials d. concluding materials

c. supporting materials

which of the following is a data collection method? a. theory b. positivism c. the interview d. the case study

c. the interview

Which of the following is a part of telephone etiquette? a. always have something available to write b. take the call without disruption c. never chew gum, eat or drink when you are on a call d. all of the above

d. all of the above

qhat does one need to get information from the world wide web? a. computer b. browser c. internet connection d. all of the above

d. all of the above

secondary or existing data may include which of the following? a. personal documents b. official documents c. archived research data d. all of the above

d. all of the above

in business, the purpose of writing is mainly to: a. inform b. persuade c. entertain d. both inform and persuade

d. both inform and persuade

which of these must be avoided in any presentation? a. clear voice b. short sentences c. proper grammar d. complex words

d. complex words

which of these is the easiest way of communication? a. fax b. letter c. telephone d. e-mail

d. e-mail

in oral communication, what matters most is: a. where you say it b. what you say c. when you say it d. how you say it

d. how you say it

speaking without advanced preparation is: a. extemporaneous b. memorized c. manuscript d. impromptu

d. impromptu

the most common medium for computer output is: a. microfilm b. screen c. email d. paper

d. paper

which of the following would be most helpful in the construction of a pie chart? a. frequency distribution b. ogive c. cumulative percentages d. relative frequencies

d. relative frequencies

which of these does not come under the four S's a. simplicity b strength c. sincerity d. shock

d. shock

which of the following should be represented on an information flow diagram? a. attribute b. process c. entity d. source ​

d. source

which of the following can be the source of primary data in research? a. survey b. experiment c. survey and reference d. survey and experiment

d. survey and experiment

the highest bar in a histogram represents: a. the class with the lowest cumulative frequency b. the class with the lowest frequency c. the class with the highest cumulative frequency d. the class with the highest frequency

d. the class with the highest frequency

How can be blogs be useful for new employees? a. they can provide anonymous comments concerning their superiors without fear of exposure b. they have access to general rules and procedures c. they can be used for public relations and entertainment d. they allow all employees to have access to communication and it allows them to provide feedback

d. they allow all employees to have access to communication and it allows them to provide feedback

questionnaire is a: a. research method b. measurement technique c. data analysis technique d. tool for data collection

d. tool for data collection

oral communication is otherwise known as: a. non-veebal communication b. face-to-face communication c. impersonal communication d. verbal communication

d. verbal communication

which of the following scenarios presents the best example of encoding? a. Julie is listening to music b. John remembers his first day of school c. Josy is practicing how to count d. Janny is writing a letter

a. Julie is listening to music

technical accuracy of language means: a. correctness of grammar, spelling and punctuation b. simplicity c. accuracy d. direct narrative e. caring

a. correctness of grammar, spelling and punctuation

When giving a presentation in front of an audience, the presenter should do all of the following except: a. looking at the screen and not the audience b. dressing professionaly c. speaking loud and clear d. providing handouts if needed

a. looking at the screen and not the audience

according to the cognitive view of learning, __________ largely determines what learners pay attention to, perceive, learn remember and forget. a. prior knowledge b. declarative knowledge c. conditional knowledge d. procedural knowledge

a. prior knowledge

The simplest way to maintain information in short term memory is to repeat the information in a process called: a. rehearsal b. chunking c. recall d. revision

a. rehearsal

active listening involves listening and________ a. responding b. acting c. agreeing d. caring

a. responding

the three types of memory that vary according to their time frames include all of the following except? a. semantic memory b. sensory memory c. short term memory d. long term memory

a. semantic memory

the effectiveness of oral communication depends on the speaker's ability to use: a. simple language b. long sentences c. foreign words d. complex words

a. simple language

data that summarize all observations in a category are called _____ data. a. summarized b. raw c. frequency d. ogive

a. summarized

which of the following characteristics is not reflective of a cognitive view of learning? a. the outcome of learning is an observable behaviour b. changes in knowledge lead to changes in behaviour c. reinforcement is seen as information d. humans are active learners

a. the outcome of learning is an observable behaviour

which of these do not provide free e-mail? a. whatsapp b. hotmail c. yahoo d. Gmail

a. whatsapp

which of the following is an organized portfolio of formal systems for obtaining, processing and delivering I formation in support of the business operations and management of an organization? a. decision support system (DSS) b. Management Information System ( MIS) c. Management Reporting System (MRS) d. None of the above

b. Management Information System (MIS)

What is listening well called? a. correct listening b. active listening c. passive listening d. complete listening

b. active listening

oral communication is better than written communication for: a. saving time b. conveying feelings and emotions c. conveying facts and opinions d. providing opportunity to refer back

b. conveying feelings and emotions

process of converting data or information into the form which it is readily available for processing is called: a. decoding b. encoding c. data organization d. translating

b. encoding

Non-verbal communication is: a. linguistic in nature b. single channeled c. less ambiguous d. continuous

D. continuous

Communication is a _________ skill a. Hard b. Short c. High d. Soft

D. soft