BUS 100 Exam 3 Review

False

Management skills such as communication, leadership, coaching, empathy, and team building can be classified as technical skills.

structured interview

To help ensure that interviews better predict performance, experts most likely recommend a(n) _____ process, which involves developing a list of questions beforehand and asking the same questions to each candidate.

Observation research and survey research

Which of the following are the two basic categories of primary research?

Job simulation

Which of the following employee training approaches attempts to duplicate the exact conditions that a trainee could face on the job?

Good accessibility

Which of the following is a characteristic of a well-chosen target market?

Separation

Which of the following is the last step of a complete human resource (HR) plan?

Expectancy theory

Which of the following theories of motivation suggests that if any link in the relationship among individual effort, individual performance, and individual reward is broken, employees will not be motivated?

Autocratic leaders

_____ hoard decision-making power for themselves, and they typically issue orders single-handedly.

Salaries

_____ refer to the pay that employees receive over a fixed period, most often weekly or monthly.

Free-rein leaders

_____ set objectives for their followers but give them autonomy to choose how they accomplish those goals.

matrix organization

A _____ is an organization with a flexible structure that brings together specialists from different areas of the organization to work on individual projects on a temporary basis.

True

A job description is an explanation of the responsibilities for a specific position in an organization.

True

A marketing plan is a formal document that defines marketing objectives and the specific strategies for achieving those objectives.

idea marketing

A whole range of public and private organizations market beliefs that are meant to change how people think or act. This is referred to as _____.

physiological need

According to Maslow's hierarchy of needs theory, _____ refers to the need for basic survival, such as the need for food, water, clothing, and shelter.

customer-based segmentation

Business-to-business (B2B) _____ refers to dividing the market based on the characteristics of buyers.

market segmentation

Dividing potential customers into groups of similar people is known as _____.

selection

In the context of a complete human resource (HR) plan, once you have a pool of qualified candidates, your next step should ideally be _____.

behavioral

In the context of a structured interview, the most effective questions are typically _____; they ask the candidate to describe a situation that he or she faced at a previous job—or a hypothetical situation at the new job—and to explain the resolution.

strategic planning

In the context of management planning, _____ refers to high-level, long-term planning that establishes a vision for the company, defines long-term objectives and priorities, determines broad action steps, and allocates resources.

focus group

In the context of marketing research data, an example of primary data is _____.

relationship era

In the context of the evolution of marketing, marketers of the _____ believe that satisfied customers can develop into advocates for businesses by becoming powerful generators of positive "word-of-mouth."

True

In the context of the factors of job enrichment, the term autonomy means that workers have freedom and authority regarding their jobs.

mass customization

The Internet has opened the door for _____, which is creating products tailored for individual consumers on a large scale.

Fair Labor Standards Act of 1938

The _____ established a minimum wage and overtime pay for employees working more than 40 hours a week.

top management

The _____ of a firm includes managers who set the overall direction of the firm, articulating a vision, establishing priorities, and allocating time, money, and other resources.

Family and Medical Leave Act of 1993

The _____ required firms with 50 or more employees to provide up to 12 weeks of job-secure, unpaid leave on the birth or adoption of a child or the serious illness of a spouse, child, or parent.

distribution strategy

The goal of the _____ of a product is to deliver the product to the right people, in the right quantities, at the right time, in the right place.

middle managers

The implementation of strategies in an organization should happen largely through tactical planning. This means that _____ in each key area of the organization must develop plans to carry out core strategies in their area.

affirmative action

The term _____ refers to policies meant to increase employment and educational opportunities for minority groups.