Bus 101 - Ch. 9

Customer Oriented

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Manufacturers and the Competition Edge

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fixed-Position Layout

A major feature of planning is scheduling work operations. (No overlaps).

JIT (Just in time inventory control)

A production process in which a minimum of inventory is kept on the premises and parts, supplies and other needs are delivered just in time to go on the assembly line.

Gantt Chart

Bar graph showing production managers what projects are being worked on and what stage they are in at any given time.

Cellular or Modular Layout

Can accommodate changes in design or customer demand.

Process Layout

Frequently used in operations that serve different customers' different needs.

Pert Diagram (critical path)

In a PERT network, the sequence of tasks that takes the longest time to complete.

Product Layout

Used to produce large quantities of a few types of products.

Quality Control

Consistently producing what the customer wants while reducing errors before and after delivery to the customer.

Facility Location Decision

Decisions considering labor costs; availability of resources, including labor; access to transportation that can reduce time to market; proximity to suppliers; proximity to customers; crime rates; quality of life for employees; cost of living; and the need to train or retrain the local workforce.

Mass Customization

Tailoring products to meet the needs of individual customers.

Production (inputs/outputs)

The creation of finished goods and services using the factors of production: land, labor, capital, entrepreneurship, and knowledge.

Purchasing

The function in a firm that searches for high-quality material resources, finds the best suppliers, and negotiates the best price for goods and services.

Facility Layouts

The physical arrangement of resources (including people) in the production process.

Facility Location

The process of selecting a geographic location for a company's operations.

CAD/CAM

The use of computers in the manufacturing of products.