Bus 101 chapter 7 warm up

Gantt Chart

A bar graph that shows what projects are being worked on and how much has been completed.

manufactured goods

A product that has been processed with machinery

Low-Contact System

A system in which the service can be provided without the customer being physically in the system

innovation

An improvement of an existing technological product, system, or method of doing something.

Time Utility

Concept that refers to satisfaction received from time given up

Operations Control

Focuses on the processes the organization uses to transform resources into products or services

Outsourcing

Hiring workers in other countries to do a set of jobs

Although it's products are assembled in the United States, a company chooses to hire a firm in Portugal to handle outgoing technical support and customer service issues. This is an example of?

Outsourcing

which of the following scheduling tools is a graphical illustration of a projects schedule, showing the sequence of tasks to be performed in completing the project?

Pert chart

aspects of material management

Purchasing, Supplier selection, warehousing, inventory control

Which of the following is not an aspect of materials management?

Quality Control

Product Utility

Refers to the usefulness of a product

Possession Utility

The exchange of a product for money

Value Added

The gross value of the product minus the costs of raw materials and energy.

Quality Ownership

The idea that quality belongs to each person who creates it while performing a job.

_____analysis involves the evaluation of company​ policies, materials​ flows, and work activities to determine whether these contribute to customer appeal or worth?

Value added

the supply chainb( value chain)

a global network of organizations and activities that supply a firm with goods and services

process layout

a layout that organizes the transformation process into departments that group related processes

each week, employees from production, and quality control at Waco Products meet to discuss problems that have arisen and work to develop solutions for then. this is an example of ____

a quality improvement team

Mallow counseling provides counseling for adolescents and deals specifically with anxiety issues and eating disorders. this is an example of...

a service operation ( counseling services)

Staff Schedule

assigned working times in upcoming days for each employee on each work shift

An application manager has separate business units for microwave ovens, gas and electric ranges, and outdoor grill. Each of these business units Markets and producers it's own products. what organizational structure does this reflected

divisional structure

Employees at Hoosier Products are organized into departments according to their specialized skills and the tasks that they​ perform, such as​ production, marketing, human​ resources, IT, and accounting. This approach BEST describes a​ _______ structure.

functional

divisional structure

grouping departments according to similarities in product, process, customer, or geography

which of the following materials management functions is responsible for receiving, storing, handling, and counting raw materials, partly finished goods and finished goods?

inventory control

at a discount grocery store, customers may not find the best selection of goods, and the store may not always have adequate stock of items or have the most attractive displays, but it's prices are the best in town. what business strategy do they use?

low price

functional structure

people with similar occupational specialties are put together in formal groups

​Golfer's Paradise is the ultimate​ one-stop shop for golfers. The store has everything a person wants or needs to play golf dash- such as golf​ clubs, shoes,​ bags, balls, and apparel dash- under one roof. Which form of utility does this​ represent?

place

competitive product analysis

process by which a company analyzes a competitor's products to identify desirable improvements

Supplier Selection

process of finding and choosing suppliers from whom to buy

dependably

reliably

In the United States, ____ generate more of the private- sector national income than any other sector

services

procurement

the act of getting possession of something

business process reengineering

the analysis and redesign of workflow within and between enterprises

environmental analysis

the process of assessing and interpreting the information gathered through environmental scanning

the flow of information, materials, and services that start with raw materials supplies and continues adding value until the product reaches the end customer is known as?

the supply chain

form utility

the value producers add to materials in the creation of finished goods and services

team based structure

workgroups are used to improve horizontal relations and solve problems throughout the organization

SWOT

Strengths, Weaknesses, Opportunities, Threats

Just-in-time (JIT)

allows plants and raw materials to be delivered to production plants just before they are needed

process engineering analysis

anyone involved in the field of chemical engineering or responsible for process design maintenance and analysis

agricultural products

crops and animals grown by farmers

At the Disney Store Personalization Shop, you choose the item you wish to buy, such as a t-shirt or tote bag, then personalize it with a Disney character, color, and name so that your product truly is one of a kind. the best description of this process is?

make-to order operations

Johanna is responsible for ensuring that she has adequate nursing coverage on all shifts in a large rehabilitation and healthcare center. This task would require...

a staffing schedule

a lean production system

a systematic method of waste minimizing waste within manufacturing system without sacrificing productivity

Make-to-Order Operations

activities for one-of-a-kind or custom-made production

Make-to-Stock Operations

activities for producing standardized products for mass consumption

Goods Operations

activities producing tangible products, such as radios, newspapers, buses, and textbooks

inventory control

activities to ensure that goods are always available to meet customers' demands

place utility

makes products available where they are convenient for consumers

goods-producing industries

one that primarily makes goods

what is a service operation ( or service production)

provides intangible and tangable services such as transportation, education, communication, and counseling services.

a manufacturing company prides itselt on the fact that all assembly is to specification, that it's products have the highest reliability in the industry, and that it's products are defect and blemish free when they leave the manufacturing floor. This strategy for attracting customers is?

quality

detailed schedule

schedule showing daily work assignments with start and stop times for assigned jobs

Master Operations Schedule

schedule showing which products will be produced, and when, in upcoming time periods