BUS 137

The original conclusion of the Hawthorne studies have been flawed. What is the alternative explanation for the so-called Hawthorne effect.

All of the changes occurred on Mondays when workers were rested from the weekend.

Kimberly-Clark Corporation is divided into organizational units called Kimberly-Clark health care which provides products to hospitals, Kimberly-Clark professional, which provides businesses, and Kimberly-Clark consumer, which sells the company's products to individual consumers. Based on this information, what type of departmentalization does Kimberly-Clark use?

Customer

Which of these should always be included as a threat in SWOT analysis

Competition

Which personality trait would be good for a manager to have a high score if her job requires social interaction with clients and investors

Extraversion

Which of the following personality traits would be most desirable for a manager who is in charge of ensuring that all manufactured products meet the exact specification called for in the design plans

High negative affectivity

How would "creating new uses for the product" be classified in a swot analysis.

It is neither strength, weakness, opportunity, nor threat but is a strategy

Which best describes a strategy developed from SWOT analysis

It should indicate a specific action for a business to take

Which personality trait is it always better for a manager to have a high score on

conscientiousness

What are the two main types of competitive advantage

cost leadership and product differentiation

Which approach is better when businesses faces increasing competition and rapid technological change

decentralization of authority

Which advantage is gained by decentralizing authority

decisions are made closer to the customer

When is it better for a manager to have a high score on the personality trait negative affectivity

depends on the situation

What problem is created when a manger's personality has a high degree of negative affectivity?

employees may be reluctant to tell the truth to managers with high negative affectivity

What is the primary advantage of behavior control with direct supervision

employees will be productive and efficient

What is the meaning of "control" as that term is used in management

evaluating performance 9of an entire business) or individual employment

What is the greatest advantage that comes from following Weber's principles of bureaucracy

everyone knows who is responsible and accountable for every decision

Which theory of motivation states that people will work harder when they believe that their efforts will lead to good performance and that performance will lead to rewards

expectancy theory

Which advantage is gained by centralizing authority

expenses are kept lower

When an actor reads critical reviews of a new film she is starring in, what kind of reward is she looking for

extrinsic reward

Why does Output control fit well with the theory of scientific management

Measuring results numerically fits well with the idea of establishing an expected standard of performance in scientific management

Is the following a valid strategy for Walmart using SWOT analysis? "Combine the strength of online shopping with the opportunity of competitors closing so consumers could make sure things are in stock since Walmart would be their only option."

No, because it does not describe a specific action for Walmart to take

Ron Eden's, the top manager of EBS, set up his business so that each worker formed one small, specialized task over. In setting up his business this way, which essential task of managing was Mr. Eden's performing

Organizing

Hallmark has four departments in its organizational structure (1) flowers and gifts (2) cards and e-cards (3) Hallmark collectibles (4) photo albums and scrapbooks, what type of departmentalization does Hallmark use?

Product

What problem could arise for a manager who has a high need for affiliation

The manager may be more concerned with being liked that getting the job done

When is a high score on negative affectivity a good thing for a manager to have

When the job requires being critical of workers to improve their performance

Accordng to equity theory, when will workers be more motivated

When they believe they are paid fairly

What is the basic assumption of Theory X

Workers are naturally lazy and do not like work

What is the basic assumption of theory y

Workers are not naturally lazy but will shirk if the work environment isn't right.

What problem arises from too much specialization and division of labor

Workers will become tired and bored and thus making mistakes

What advantage comes from the specialization and division of labor, according to the scientific management

Workers will get better and more efficient at their jobs through repetition

What personality trait is displayed by a manager who seeks challenging tasks and holds herself to high standards of excellence

high need for achievement

Which personality trait would be most important for a manager is have if he is operating under theory x

high negative affectivity

Which personality trait would be most important for a manager is have if he is operating under theory y

high openness to experience

What personality trait is displayed by a manager who is confident in her own capabilities to get things done

high self-esteem

Which is part of the management function of planning

both deciding on the goals of the business and deciding what business the business is in.

Which goes better with a corporate-level strategy of concentration in a single industry

centralization of authority

when someone who has been struggling to play the guitar learns to play a song and they feel good, what kind of reward did they receive

intrinsic reward

Gateway computers set a goal for its technical support staff of answering all customer questions within an average of 5 minutes. Why is this goal a problem for gateway

it created the wrong incentives for the technical support staff

When is it better for a manager to have a high score on the personality trait agreeableness

it depends on the situation

Which of the following is a potential shortcoming of using the Output control

it emphasise the short-run compared to the long run it tells a business "where it has been" but not what new opportunities might exist in the future. It often relies on measures of inputs rather than outputs because inputs are easier to measure

Which organizational structure does best with the corporation-level strategy of diversification

product

According to the expectancy theory, what should managers do to motivate employees

provide them with the resources they need to do their jobs well

Home Depot has recently been re-shaping its organizational structure to have more centralized authority. The primary reason for an organization to have centralized authority is to

reduce costs.

What is each of the four tasks of managing designed, at least in part to do?

reduce shirking

Which theory of motivation is based on the idea that behavior depends on consequences

reinforcement theory

What is the advantage of customer structure of organization

responding to consumers' wants

What is the general idea of output control

results are measured numerically

what is the advantage of using output control

results indicates when corrective action needs to be taken

Which type of decisions does centralized work best

routine programmed decisions

Why are sales contests among employees a bad idea according to the expectancy theory

some employees who work hard and do well still might not win

Which is one of Taylor's principles of scientific management

train all workers in the appropriate standard operating procedure

how can managers solve the problem described in question 9

use machines to set the acceptable level

According to our textbook, what is the number one mistake unsuccessful managers make?

using an intimidating or bullying style

Which theory of management states that people should hold their positions in the business based on performance rather than personal connections

weber's theory of bureaucracy

Under what circumstances is output control likely most effective

when mangers have a narrow span of control

what problem occurs when trying to establish an acceptable level of performance by having workers perform a task and then using that performance as the acceptable level of performance

workers would have an incentive to shirk in order to establish a low acceptance level

What is the most appropriate way to determine what business a business is in?

By looking at the consumer wants it satisfies

How much influence did Mary Parker Follett's ideas about management have in her lifetime?

Hardly any

Which of the following actions by Ron Eden's, the top manager of EBS, represents the managerial function of controlling?

He counted every keystroke of data entry clerks to see if they met the acceptable level of performance

What idea are Taylor's principles of SM based on?

Increasing efficiency through the division of labor and specialization

According to the goal-setting theory, what should managers do to motivate their employees

Make sure employees truly accept goals of the business

Who argues in the early 1900's that managers should solicit workers suggestions for how tasks could be performed for efficiently (rather than simply observing how workers performed their tasks)

Mary Parker Follett

What are the four essential tasks of managing?

Planning, leading, organizing, controlling

Which combination is appropriate for generating strategies in SWOT analysis

Strength with opportunity

Which of these are an example of a strategy in SWOT analysis

The business uses extra cash to a buy a competitor

What is the formal definition of managing?

The planning, organizing, leading and controlling of an organization's resources to achieve the organization's goals efficiently and effectively

What types of businesses are suited for theory x

Those were the work process can be written down completely and precisely

What types of businesses are suited for theory y

Those where workers must be creative

Is the following a valid strategy for Walmart using SWOT analysis? "Combine the weakness of poor customer service with the opportunity is more women in the workforce to create a play area for kids while moms shop?"

Yes, because it describes a specific action for walmart to take

Which of the following is shirking

an accountant who is bad at arithmetic deliberately omits a section of a report in which he was required to add a set of numbers

Why is "lower prices" generally not considered a sustainable competitive advantage

because it can be easily copied by competitors.

Which theory of motivation states that people will be motivated by specific, challenging goals and feedback

goal-setting theory

What is the general idea of behavior control

if employees do what they're supposed to do, then the business will achieve its desired results

To whom are managers' personality traits important

important to employees, managers themselves, and businesses hiring

What personality trait is displayed by a manager who is cautious and takes few risks

low openness to experience

What was the original interpretation and managerial implication of the famous Hawthorne studies

manager should pay attention to their employees

According to drive theory, what motivates people to perform well on mentally challenging tasks?

mastery

according to research presented in the Drive theory video, when do higher monetary rewards lead to improved performance

only in routine physical tasks

4 steps of the control process

set goals record performance compare performance with goals take corrective action

What is the greatest problem that comes from following Weber's principles of bureaucracy?

the decision-making process can take a long time as ideas move up and then back down the hierarchy

Suppose that a U.S textile manufacturer finds itself unable to compete with cheaper imports from Malaysia. Who or what will a manager with internal locus of control blame for this inability to compete

the decisions that the manager has made

What is the definition of "motivation"

the set of forces that initiates, directs and makes people pursue in their efforts to accomplish a goal

What is business's core competency

the things that a business is good at

Which theory is management is most consistent with behavior control with direct supervision

theory x

Which theory of management argues that managers must monitor workers closely to prevent their natural tendency to shirk?

theory x

which theory of management implies that managers must create the proper work environment by giving workers some authority and making sure they have resources to get the job done

theory y