BUS 160 Chapter 17
What is a key factor that operations managers evaluate when deciding the location of a manufacturing facility?
Adequacy of utilities
Enterprise Resource Planning (ERP)
Business management software, usually a suite of integrated applications, that a company can use to collect, store, manage and interpret data from many business activities.
_____ software provides powerful drawing and drafting tools that enable users to create and edit blueprints and make drawings quickly and easily.
Computer-aided design
_____ is a family of generic standards for environmental management established by the International Organization for Standardization.
ISO 14000
_____ is a family of generic standards for quality management systems established by the International Organization for Standardization.
ISO 9000
Which of the following is a characteristic shared by all versions of total quality management (TQM)?
It focuses on prevention rather than correction of errors.
Which of the following is a characteristic of total quality management (TQM)?
It focuses on short-term quality improvement.
Which of the following statements is true of a servicescape?
It includes factors such as ambience; functionality; and signs, symbols, and artifacts.
Which of the following statements is true of foreign outsourcing?.
It is likely to create coordination problems.
_____ is a system that emphasizes the manufacturing of goods to meet actual current demand, thus minimizing the need to hold inventories of finished goods and work in process at each stage of the supply chain.
Just-in-time production
Eddys Inc., a denim jeans manufacturer, has employed a strategy that allows it to manufacture jeans that suit the needs of specific customers. This strategy enables Eddys Inc. to produce its goods in small quantities and offer a wide variety of options to its customers. The firm is able to do all this at costs almost as low as those associated with traditional production techniques. Given this information, it can be inferred that Eddys Inc. uses _____.
Mass Customization
is concerned with supervising all of the activities involved in creating value by producing goods and services and distributing them to customers.
Operations management
Which of the following statements is true of ISO standards?
They are mostly industry-specific.
Which of the following statements is true of services?
They must be consumed where they are provided.
Which of the following statements is true about enterprise resource planning (ERP) systems?
They provide a common information system that makes it easier for organizations throughout a value chain to communicate and coordinate their activities.
product layout
a layout requiring that production be broken down into relatively simple tasks assigned to workers, who are usually positioned along an assembly line
fixed position layout
a layout that brings all resources required to create the product to a central location
process layout
a layout that organizes the transformation process into departments that group related processes
Materials Requirement Planning (MRP)
a production and inventory system that determines the production schedule, production batch sizes, and inventory needed to complete final products
mass customization
a strategy that uses technology to deliver customized services on a mass basis
The goal of mass production strategy is to:
achieve reductions in average cost by taking advantage of specialization and the efficient use of capital.
The term _____ refers to replacing human operation and control of machinery and equipment with some form of programmed control.
automation
Service Firms
businesses which provide services to consumers and other businesses
To operations managers, _____ means producing output or achieving a goal at the lowest cost.
efficiency
Greenwashing
exploiting a consumer by disingenuously marketing products or services as environmentally friendly, with the goal of gaining public approval and sales
the good or service stays in one place, and the employees, machinery, and equipment are brought to the site when needed during various stages of the production process.
fixed position layout
In the context of the critical path method (CPM), _____ are activities in a project that must be completed before some other specified activity can begin.
immediate predecessors
A consists of all of the tangible and intangible features that create value for consumers by satisfying their needs and wants.
product
In the context of facility location, many _____ place primary interest on locating close to their customers.
service firms
In the context of operations management, _____ means finding ways to meet an organization's current objectives while protecting and preserving the environment for future generations.
sustainability
downshifting
taking a step back and simplifying a lifestyle that is hectic, packed with pressure and stress, and focused on trying to keep up; also known as voluntary simplicity
Servicescape
the actual physical facility where the service is performed, delivered, and consumed
mass production
the efficient production of large numbers of identical goods
