BUS 303 Final Study Guide

While driving home from a hard day at work, Susan finally realizes the solution to the problem she had been having with a certain customer. Susan just reached which stage of the creative process?

Insight

Emily thinks Alex is a narcissist who only wants to talk about himself, and therefore tries to avoid him. They have:

Interpersonal conflict

At the Olympics, "dream teams" have frequently failed to win the gold medal. These teams usually have a number of great players who are, nevertheless, uncomfortable with the prospect of sharing their victory. This is an example of decreasing cohesiveness due to:

Intragroup competition

The behavioral approach to decision-making is characterized by all of the following EXCEPT

It uses logic (characterized by: it uses procedures, it uses suboptimizing, it uses rules of thumb, it uses procedures, it uses satisficing)

In the study of groupthink, what term refers to self-appointed members who shield the group from conflicting information?

Mindguards

Nonprogrammed decisions are usually made by

Upper management

An increasingly popular type of team that is responsible for the daily activities of the organization is known as _____.

Work team

As a property, leadership can be best defined as:

a set of characteristics found in people who can influence the behavior of

Darcy joined a group supporting literacy in elementary schools because the teachers who shared his outlook on primary education were all members of the group. He joined for:

interpersonal attraction

If subordinates perceive themselves to have a lot of abilities, they are most likely to:

resent directive leadership.

According to the Managerial Grid, the _____ manager is highly concerned about production but exhibits little concern for people

9,1

A decision maker's actions should be guided by

A goal

One basis for making programmed decisions is

A set of decision rules

The Delphi technique is a useful way to gather opinions from experts who

All of these (don't like each other, desire anonymity, live far away from each other)

Bullies in the workplace use sarcasm, humiliation, and fear to influence others. This is a form of _____ power.

Coercive

Being able to see differences between situations, phenomena, or events is a creative ability called ____ thinking.

Divergent

Jim purchases stock in a public company and refuses to sell it even after repeated drops in the original price he paid for the stock. Jim has decided to purchase more of the stock in anticipation of making a profit, and has decided to keep the stock in the face of increasing losses. Jim is suffering from

Escalation of commitment

A person's beliefs about what constitutes right and wrong behavior are called

Ethics

In the Managerial Grid, the ideal manager behavior is represented by a 9,9 "team" manager, who has high concern for both:

People and production

Alan is a member of a group in which team members are intent on solving the problem at hand, and the group leader has the group focused on attaining goals and functioning well. This group is in the _____ stage of group development.

Performing

A large technology firm is opening a new office in a different country. When the management finds out that the work has been stalled, a young project manager, with high personal values, is asked to bribe a local official, in order to fix the delay. The project manager is likely to experience _____ conflict.

Person-role

At Gore Associates Inc., groups are formed based on project requirements. They consist of people with a variety of skills and include workers from the R&D, manufacturing, sales, and operations departments. The groups disband once their specific projects are complete. These groups are called _____.

Problem-solving teams

A manager expressing praise, gratitude, or recognition best exemplifies _____ power.

Reward

A news producer has the authority to choose which reporter will get to cover important news items and which reporter will cover trivial news items. The news producer uses this authority to recognize the hard work of reporters. Which of the following types of power is the producer using in this case?

Reward

Adam is an administrative assistant who has moved to a different department within the same organization. His new boss has changed the nature of Adam's tasks. In addition, Adam has started extending his working hours to accommodate his boss's schedule. In this scenario, Adam's _____ role has changed.

Sent

A newcomer in an organization gradually begins to learn the company norms such as dress codes, working hours, and interpersonal relations. This process is known as _____.

Socialization

Daniel has been appointed leader of a project task force. He has legitimate power in this position. The task is unstructured. Also, Daniel has weak leader-member relations. According to Fiedler's LPC theory, what type of leadership style is appropriate in this situation?

Task-oriented

Abbott, a shoe manufacturing company, strives to keep its workers satisfied. As many of them are working mothers, the company allows flexible time shifts. CEO Miles White says, "One of the most important things we can do for working families today is to help them lead healthier lives." According to the Michigan studies, White is demonstrating _____ behavior.

employee-centered leader

A technology firm creates a group whose only purpose is to develop a pre-launch marketing strategy for a new product. The group will disband one month after the product is launched. This is an example of a(n) ________ group.

task

Christine is in charge of managing the marketing team at her office. To be an efficient leader, she should:

use her power only in ways that are ethical.