BUS 3050 Exam 2 (Chapter 2)

A ________ is a senior manager who oversees the use of IT in the firm.

CIO

Enterprise systems are also known as which of the following?

ERP systems

The four major types of enterprise applications are:

ERP, SCM, CRM, and KMS.

What is the most important benefit of an enterprise application?

Helping businesses become more flexible and productive by enabling business functions and departments to share information and coordinate their business processes more closely

A(n) ________ is typically a major source of data for other systems.

TPS

Which of the following can typically access a firm's intranet?

The firm's employees

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

Second Life is an example of a(n):

virtual world.

A wiki is a type of collaborative:

website

Which of the following statements about collaboration is not true?

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

What analytical framework helps understand and evaluate the benefits and uses of collaboration tools?

Time/space matrix

Which of the following systems would you use to determine which trends in your supplier's industry could affect your firm the most during the next five years?

ESS

Which of the following systems integrates supplier, manufacturer, distributor, and customer logistics processes?

Supply chain management system

The __________ function is responsible for making sure customers are aware of the company's products.

sales and marketing

Managers use which of the following systems to monitor the status of internal operations and the firm's relations with the external environment?

TPS

You have been hired by BizCom to help it improve its business processes and financial performance. BizCom is a business communications consulting firm that services many clients in different industries throughout the United States. BizCom provides customized written recommendations about how to best use a client's existing resources to improve the client's internal communications. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. Which of the following would you recommend that BizCom install?

Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with its clients, and minimize the amount of paperwork needed

Which of the following is not a reason for the increased business focus on collaboration and teamwork?

Support for hierarchical organizational structures

________ are responsible for translating business problems and requirements into information requirements and systems

Systems analysts

Which of the following statements about a TPS is not true?

TPS typically supply data to a firm's ESS.

Which of the following is not a true statement with respect to business processes?

The performance of a business firm typically is not related to its business processes

All of the following job categories are expected to have above-average growth except:

computer programmers

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.

e-business

Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?

DSS

Which of the following systems is used to focus on non-routine business problems that are unique and rapidly changing?

DSS

Which of the following is not an application of social business?

Digital dashboard

Which of the following is a firm's CPO responsible for?

Ensuring that the company complies with existing data privacy laws

Which of the following systems is designed to automate business processes across the firm, spanning functional areas and organizational levels?

Enterprise applications

Which of the following could be used to enable different firms to work collaboratively on a product?

Extranet

You manage the IT department for a firm that manages regional farmer's markets. You need to set up an inexpensive system that allows local vendors to see real-time statistics about which of the firm's markets have vendor openings on which days. Which of the following systems would most efficiently provide a solution?

Extranet

Which of the following is a question that might be answered by an MIS system?

How do actual sales for each quarter compare to projected sales?

Which of the following statements regarding IBM Notes is not true?

It only supports asynchronous interactions.

Which of the following systems would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?

KMS

An ESS supports which of the following?

Long-range planning activities of senior management

A system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions is an example of which of the following?

MIS

Which of the following systems would an organization use to compare total annual sales for a specific product to a planned target?

MIS

Producing a bill of materials is a business process in which of the following functional areas?

Manufactuing and production

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

Remote/colocated

Which of the following systems helps a firm manage relationships with its suppliers?

SCM

All of the following are videoconferencing tools except:

Salesforce Chatter

Which level of the organization is an ESS specifically designed to serve?

Senior management

From your reading of the chapter-opening case study discussing Sharp Corporation's use of enterprise social networking, which of the following statements best expresses Sharp's experience?

Sharp's primary motivation was to change its organizational culture.

Telepresence technology is primarily designed to:

allow a person to give the appearance of being at a location other than his or her true physical location.

Using the Internet to buy or sell goods is called:

e-commerce

Which of the following is an example of a cross-funtional business process?

fulfilling a customer order

Order fulfillment involves all of the following business processes except:

making customers aware of the product

An information systems manager:

manages computer operations and data entry staff.

All of the following are capabilities of enterprise social networking tools except:

supply chain management.

The principal liaison between the information systems groups and the rest of the organization is a(n):

systems analyst

All of the following are examples of business intelligence systems except a system that:

tracks the flows of materials in a factory.

Which of the following systems would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

DSS

Which of the following would a manager use to determine the impact on production schedule if sales doubled in the next quarter?

DSS

Which of the following systems incorporates data from external events as well as summarized information from internal business intelligence systems?

ESS

Which of the following systems typically uses a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

ESS

Which of the following is not a business benefit of collaboration?

Improved compliance with government regulations

A firm's ________ is responsible for enterprise-wide governance and utilization of information to maximize the value the organization can realize from its data.

CDO

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

CKO

Which of the following systems would a firm use to manage relationships with its customers?

CRM

The term management information systems refers to a specific category of information systems serving:

middle management functions.

E-government is intended to do all of the following except:

transform a business firm's relationships with its customers.