BUS 315 Quiz Questions 2

Which of the following is NOT a common method of organization development (OD)?

A. teambuilding B. process consultation * C. positive feedback D. survey feedback

A realistic job preview (RJP) includes ________ a job.

Both positive and negative aspects of

Human resource management activities are restricted to the operational level and do not have an impact on organizational strategy or design.

False

The ________ prohibits discrimination based on race, color, religion, national origin, or sex.

Title VII of the Civil Rights Act

While ________ can reach the greatest number of applicants for a job, many of those candidates may be unqualified for the job itself.

advertising

During an interview, an applicant for a managerial job is confronted with role players who make the claim that they have been "harassed on the job." The applicant is then asked to deal with the complaints. What kind of selection device is being used?

behavioral interview

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

change agents

Which of the following is an organizational structure change?

changing who reports to whom

The three elements that make up an attitude are its ________ components.

cognitive, affective, and behavioral

Job studies show that this Big Five personality dimension was consistently important for success no matter what the job type.

conscientiousness

Organization development (OD) helps employees ________.

deal with planned change

A technique that helps employees deal with change that appeals to their sense of logic is ________.

education and communication

This dimension of emotional intelligence allows people to sense and understand how others are feeling.

empathy

The Big Five model of personality includes

extroversion agreeableness conscientiousness openness emotional stability

The final step in Lewin's three-step description of the change process is ________.

freezing the new state

The Patient Protection and Affordable Care Act is an example of which of the following forms of environmental change?

government laws and regulations

Workers seem to reject a simple new manufacturing method that has been shown to increase company sales because they say, "That is not the way we do things around here." These workers are most likely to be resisting change due to which of the following?

habit

As one of his first tasks in a new job, Steve's boss asks him to develop a database that lists the educational level, special capabilities, and specialized skills of all the employees in his firm. This is known as a ________.

human resource inventory

The lengthy process by which a job is examined in detail in order to identify the skills, knowledge and behaviors necessary to perform the job is known as a ________.

job analysis

A person who is experiencing cognitive dissonance might justify the dissonance if he has ________ control over his actions.

little or no

Change can't be eliminated, so managers must learn to ________ successfully.

manage it

This is a key disadvantage to recruiting through employee referrals.

no diversity incraese

Human resource management is concerned with ________ competent employees.

obtaining, training, motivating, and retaining

An employee who brags about her company to friends and recommends all company products as gifts is likely to have high ________.

organizational commitment

A technique that helps employees deal with change that includes them in the decision-making process is ________.

participation

Interviews are valid predictors of success in the workplace if ________.

questions are structured

With respect to employee engagement in a job, this seems to be the most important factor to employees around the world.

respect

Taking a job in a repressive country that you disapprove of politically might cause discomfort from dissonance unless ________.

the job offers enormous pay

Cognitive dissonance theory states that a person feels ________ when his or her attitudes and actions don't match.

uncomfortable

All of the following are included in the six behaviors that managers try to explain, predict, and influence EXCEPT ________.

workplace attitudes and perceptions