BUS 3950 CH 1
Which of the following statements is correct?
Interchangeable parts increased efficiency and reduced costs by simplifying production processes.
Which of the following statements is correct about the roots of Operations Management in today's factory system?
The Industrial Revolution brought Operations Management into common practice among management.
The Japanese can be credited with spawning what?
The quality revolution
A model is an __________ of reality, a ___________ representation of something.
abstraction simplified
Which of the following statements is true?
A manager should focus on issues or items that will have the most impact.
Which of the following is/are true?
A model is an abstraction of reality. A model is a simplified representation of something.
Identify the key issues for today's business operations.
Environmental concerns Competing in a global economy Cyber-security
Which of the following statements are true regarding business ethics?
Ethics provides a behavioral guideline for a variety of situations. There are several ways (principles) to approach thinking about ethical problems. Ethical questions can arise in many situations.
In practice, there is significant interfacing and collaboration among the various functional areas. What does this involve?
Exchange of information Cooperative decision making
Identify a likely outcome if the manufacturing capacity is too little.
Failure to satisfy customers
Which of the following are elements or components of supply chain management?
Forecasting Purchasing and inventory management Processing Suppliers
Which of the following is/are true about the degree of customization a company offers its customers?
Greater customization tends to require greater employee skill. Greater customization tends to require more specialized (or flexible) equipment.
Which of the following statements is/are correct regarding craft production?
Highly-skilled workers produced goods according to customer specifications The tools used were simple and flexible
Which among the following is/are the types of decisions an operations manager must make?
How many resources will be needed? Where will resources be needed? When will we need certain resources? What resources will be needed?
Which of the following is NOT one of the three basic functional areas of business?
Human resources IT
Which of the following are professional societies in operations?
ISM ASQ APICS
Match these supply chain issues with their description.
Increasing levels of outsourcing -- buying goods or services instead of producing or providing them themselves Competitive pressures --- this has led to an increasing number of new products, shorter product development cycles, and increased demand for customization Increasing globalization -- having far- flung customers and/or suppliers means longer lead times and greater opportunities for disruption of deliveries Inventory -- this plays a major role in the success or failure of a supply chain, so it is important to coordinate this throughout a supply chain
Place the stages of evolution of Operations Management in chronological order, with the oldest one listed first.
Industrial Revolution Scientific Management Human Relations Movement Decision Models
Which of the following statements is true about production of goods?
It results in a tangible output.
What are the definite benefits for students who join one or more professional organizations?
Job networking Earn certifications Learn about jobs in the field
What are some problems associated with supply chains?
Large oscillations of inventories Inventory stockouts Late deliveries Supply chains operating independently of each other
What are the definite benefits for students who join one or more professional organizations?
Learn about jobs in the field Earn certifications Job networking
______________ management can influence the entire organization.
Operations
Which of the following is correct regarding the scope of operations management?
Operations management affects the entire organization.
Which of the following statement(s) is/are NOT correct?
Organizations that sell goods do not provide services. Organizations that provide services do not sell goods.
______ approaches to decision making in operations management have been accepted because of calculators and computers capable of handling the required calculations.
Quantitative
Which of the following statements is correct?
Quantitative approaches to problem solving frequently try to find mathematical optimal solutions to business problems.
Identify some sustainability measures operations managers might take.
Reconditioning used equipment Reducing packaging
Which of the following is/are NOT part of the role of operations in a business?
Secure financial resources for projects Promote organization's goods or service
Which of the following statement(s) is/are correct?
Services are activities that provide some sort of value. Goods are physical items.
Which of the following statements is/are correct regarding craft production?
Skilled craftsmen were able to create goods to exact customer specifications. The craft production process was slow and expensive because of the lack of standardized parts.
Which among the following is/are correct statements about the role of an operations manager?
The operations manager must decide when certain resources will be needed and in what quantity. The operations manager may work with the finance department to determine the necessary amount of funding for resource expansion. The operations manager must decide what resources will be needed.
Which of the following is the primary function of an operations manager?
To guide the system by decision making.
Which of the following is/are possible outcomes of mismatched capacity and demand?
Too little capacity can result in lost revenue. Too much capacity is wasteful. Too much capacity can be very costly.
Outsourcing refers to buying goods or services instead of producing or providing them in-house.
True
True or false: A process consists of a series of actions that transform inputs into outputs.
True
During the 1960s and 1970s, management science techniques were highly regarded; in the 1980s, they lost some favor. What led to their resurgence in popularity?
User-friendly software Personal computers
The Markula Center for Applied Ethics at Santa Clara University identifies five principles for thinking ethically. Match each principle with its description.
Utilitarian Principle -- The good done by an action or inaction should outweigh any harm it causes or might cause. Rights Principle --Actions should respect and protect the moral rights of others. Fairness Principle--Equals should be held to, or evaluated by, the same standards. Common Good Principle-- Actions should contribute to the common good of the community. Virtue Principle-- Actions should be consistent with certain ideal virtues.
Which of the following is/are true about the impact of variation on managing processes?
Variability in demand can make process planning difficult. Variability in inputs can lead to problems with product quality.
The ideal capacity of a process occurs when capacity ______ demand.
matches
Increased customization in products and services generally requires _____ resources and effort.
more
Which of the following statements about a system approach is/are true?
A systems approach to decision making assumes that the whole is greater than the sum of its (subsystem) parts. A systems approach to decision making emphasizes the interrelationship between different subsystems of the organization.
Which of the following statements is correct?
Business sustainability refers to economic, environmental, and social sustainability.
Which of the following are characteristics of the Japanese approach to manufacturing?
Continual improvement Employee empowerment Emphasis on quality
Which of the following is true according to the Pareto phenomenon?
Dealing with certain factors can have disproportionately large impact on the results achieved.
True or false: Production of goods results in intangible products.
False
What are the three basic functional areas of business?
Finance, marketing, operations
Which of the following are elements or components of supply chain management?
Forecasting Logistics Capacity planning Inventory
Which of the following statements is/are correct about the use of interchangeable parts in mass production?
Interchangeable parts significantly reduced assembly cost Interchangeable parts significantly reduced assembly time. Interchangeable parts can be used for replacement parts.
Which of the following are elements or components of supply chain management?
Inventory Capacity planning Logistics Forecasting
Which statement about the functional areas in business organizations is correct?
Many of the decisions in one functional area impact other areas.
Which of the following is/are true about the impact of variability on managing processes?
Process variability can lead to product delays and shortages, which can lead to a damaged company reputation. Variability in processes can make planning and managing the process more challenging.
Operations management is primarily concerned with three kinds of technology. Match each technology to its description.
Product and Service technology -- refers to the discover and development of new products and services Process technology -- refers to methods, procedures, and equipment used to produce goods and provide services Information technology -- Refers to the science and use of computers and other electronic equipment to store, process, and send information
Which of the following are elements or components of supply chain management?
Purchasing and inventory management Processing Forecasting Suppliers
Which of the following are key issues for today's business operations?
Quality problems Economic conditions Risk management
Which of the following statements is/are correct regarding craft production?
The craft production process was slow and expensive because of the lack of standardized parts. Skilled craftsmen were able to create goods to exact customer specifications.
In the context of decision-making by the operations manager, which of the following are part of the design of the system?
The geographic location of facilities The acquisition of equipment
Which of the following statements is/are correct regarding craft production?
The tools used were simple and flexible Highly-skilled workers produced goods according to customer specifications
Which approach resulted in an adversarial environment?
Theory X
Match the theories with their views of worker attitudes towards work.
Theory X -- Workers do not like to work and must be induced to do it Theory Y -- Workers enjoy work and are committed to doing it Theory Z - Workers are involved in problem solving and take responsibility for decisions
Which theory combined the Japanese approach with such features as lifetime employment, employee problem solving, and consensus building, and the traditional Western approach that features short-term employment, specialists, and individual decision making and responsibility.
Theory Z
Which of the following statement(s) is/are true?
World War II generated many advances in both the military and in manufacturing. During World War II, specialists from a variety of fields gathered to aid in solving military and manufacturing problems. World War II furthered the field of Operations Management because of the great need for manufactured products.
Ethics is ______.
a standard of behavior that guides how one should act in various situations
Complete the following statement: A systems approach to decision making:
gives precedence to the objectives of the organization as a whole over those of a subsystem.
As an example of a trade-off decision faced by an operations manager, more options for customization of a laptop will lead to a(n) __________ level of customer satisfaction and an increase in costs to the company.
increased
A __________ is an action or series of actions that transform inputs into outputs.
process
The application of scientific knowledge to the development and improvement of goods and services is generally referred to as ______.
technology
