Bus Ch.7

On a PERT chart, an arrow from "Activity D" to "Activity E" indicates that _______.

Activity D must be completed before Activity E can start

At Family Foods, goods and everyday items are offered at savings up to 40 percent less than conventional food chains. Which strategy has Family Foods chosen?

Low cost

Gonzalez Construction is contracted by the county to construct a bridge over a set of railroad tracks. Which of the following would BEST describe this operations process?

Make-to-order operations

Business travelers using La Quinta enjoy the same features at all of La Quinta hotels across the country high-speed Internet access; meeting space; access to an exercise room, restaurant, lounge, and a swimming pool; and 24-hour access to food. Which aspect of quality does La Quinta exhibit?

Consistency

Several years ago, Burger King's jingle was, "Hold the pickles, hold the lettuce, special orders won't upset us, all we ask is that you let us serve it your way." This would suggest that Burger King sought to gain competitive advantage based upon which of the following?

Flexibility

A seamstress combines lace, satin, tulle, and pearl trim to create a one-of-a-kind bridal gown for a customer. Which form of utility is the seamstress providing to the customer?

Form utility

For the renovation of an office building, a _______ shows progress to date, schedules for the remaining work, and steps that can be performed at the same time. Some steps must be completed before others can begin.

Gantt chart

Which of the following is an example of a low-contact system?

Having your lawn cut by the neighbor's son

When deciding where to build a new factory, senior managers of Wyoming Products considered factors such as transportation, the availability of a trained labor force, tax incentives, and the government regulations in the area. This process BEST describes which aspect of operations planning?

Location planning

Which materials management function likely would be responsible for identifying, evaluating, and choosing potential vendors of materials and services and negotiating terms of service?

Supplier selection

Your consulting client owns several local grocery stores within a 100-mile radius of one another that specialize in regional products such as locally roasted coffees, wines from around the area, and grass-fed beef. Each store places its own orders with various suppliers, but no one coordinates efforts among the group. As an advisor to the owner, which would you suggest as the BEST overall improvement to consider?

Supply chain management

Which of the following would be considered a high-contact service which would require the service provider to quickly adjust the service activities?

You get a manicure and add a pedicure when you arrive at the salon.

The term operations (or production ) refers to all of the activities involved in producing _______.

both goods and services

Smith Farm Equipment changed to an online system for customers. Smith revamped the whole payments and financing process by improving equipment, retraining employees, and connecting customers to Smith's databases. This is an example of _____.

business process reengineering

In a PERT chart, the _______ path refers to the most time-consuming set of tasks in a project.

critical

While a patient is recovering at home from a knee replacement, physical rehabilitation specialists come to the patient's home for rehab services. This is an example of a _______ layout.

fixed-position

The parts of a lounge chair the wood frame, the fabric, the glue and nails, and reclining mechanism are all less useful by themselves. Putting them together creates _______ utility.

form

As a manager in a hair salon, you would MOST LIKELY give more consideration to the ____________ element of operations because success or failure often depends on provider-customer contact.

human

You go to a hair salon for a haircut and end up buying a tube of styling gel as you are checking out. The haircut is a(n) _______, whereas the styling gel would be considered a(n) _______.

intangible service; tangible product

Bob Mills Inc. markets office furniture but does not manufacture it. The company orders the furniture from the manufacturer only when a customer makes a purchase. The manufacturer delivers it directly to the customer. Bringing together materials when they are needed is called _________ production.

just-in-time

As the operations manager for a large guitar maker, you recently received an offer from an overseas parts manufacturer that wants to supply the electric pickups for your signature series electric guitars at $4 each. You currently manufacture this component, but labor costs and overhead are high in your production facility, and you estimate that each pickup costs $8 to produce. For this item, you should consider _______.

outsourcing

Target is conveniently located on a main thoroughfare in Odessa, Texas. Shoppers can go to Target or easily purchase items on Target's website and pick them up in the store or have them mailed directly to their homes. This is an example of ________.

place utility

Office Depot stores use _______ layouts to accommodate a variety of custom jobs. Specific activities such as photocopying, computing, and printing photos are performed in separate, specialized areas of the store. Walk-in customers move from area to area performing self-service tasks.

process

At a bakery, baked goods boxes travel past individual work stations on a conveyor, and workers at each station perform a small task, such as placing baked goods in the box, placing the cover on the box, affixing stickers to the box, or shrink-wrapping the box in plastic. This BEST describes a _______ layout.

product

In the manufacturing process of a car, the car body goes from one stage of production to the next. Employees at each stage work on the car and then pass it on to the next stage. This is an example of _______.

product layout

When Volkswagen executives decided to promote their diesel engines in the United States, engineers at the company realized they could not meet emissions standards, so they installed "cheat devices" that kicked in emissions controls only when the car was being tested. The fallout from this illegal activity cost the company billions of dollars. From the standpoint of total quality management (TQM), this scandal was MOST LIKELY the result of failing to ensure ___________.

quality ownership

The majority of private sector employment in the U.S. economy is in the _______ sector.

services

A ______ for any product is the flow of information, materials, and services that starts with raw-materials suppliers and continues adding value through other stages in the network of firms until the product reaches the end customer.

supply chain

Businesses must also consider building quality into goods and services. Everyone who flies wants the plane to take off and land on time and the luggage to arrive when they do. So, airlines concentrate on on-time performance and baggage handling. This is an example of _______.

total quality management (TQM)

Janie has a daycare center for seven children. If one child gets sick and misses three days, those daycare hours of service cannot be saved. This is an example of the service's _______.

unstorability