BUS140 CHPATER 1-6 (7.8.9)

Creating an effective supply chain requires linking the marketing, distribution, and supplier channels.

True

Curvilinear and multiple regression procedures permit us to extend associative models to relationships that are nonlinear or involve more than one predictor variable.

True

Delayed differentiation and modular design are tactics for mass customization.

True

For service and retail stores, a prime factor in location analysis is customer access.

True

Forecasts of future demand are used by operations people to plan capacity.

True

In the decision-making hierarchy, scheduling decisions are the final step in the transformation process before actual output occurs.

True

Lean production systems incorporate the advantages of both mass production and craft production.

True

Loading is the determination of which work centers should perform which jobs.

True

Mismatches between operational capabilities and market demand can have a negative impact on an organization.

True

People who work in the field of operations should have skills that include both knowledge and people skills

True

Self-directed teams are allowed to make changes in the work processes under their control.

True

The demand for a product and the rate of technological change have a significant impact on the length of a given phase of the product life cycle.

True

The goal of supply chain management is to synchronize supply and demand of all of the organizations that are part of the chain.

True

The hierarchy and sequence of planning and decision making is: mission, organizational strategy, tactics, and operational decisions.

True

The purpose of the forecast should be established first so that the level of detail, amount of resources, and accuracy level can be understood.

True

The term capacity refers to the maximum quantity an operating unit can process over a given period of time.

True

The theory of constraints has a goal of maximizing flow through the entire system quantity of inventory in front of a workstation indicates problems at that workstation.

True

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

True

Work measurement concentrates on how long the tasks take to accomplish.

True

Which of the following process types would be most likely to be used in the introductory phase of a product's life cycle?

job shop

Which of the following is not a benefit of effective supply chain management?

larger number of suppliers

The assessment of the environmental impact of a product or service throughout its useful life is called:

life cycle analysis

For service firms such as banks and supermarkets, location decisions are critical elements of __________ strategy

marketing

Two widely used metrics of variation are the __________ and the _________.

mean; standard deviation

Which of the following factors would tend to reduce productivity?

more inexperienced workers

An example of automated services is:

online banking

The external elements of SWOT analysis are

opportunities and threats

An organization's mission statement serves as the basis for:

organizational goals

Outsourcing some production is a means of _________ a capacity constraint.

overcoming

Which of these factors would not be subtracted from design capacity when calculating effective capacity?

personal time,equipment maintenance,scheduling problems,changing the mix of products.all of the choices

A service organization (for example, a hospital) is likely to use a(n) ________ layout because of variability in customer processing requirements

process

Real-time information about product movement on store shelves could benefit from the use of:

radio frequency identification tags.

Which is an important factor that gives rise to market opportunities and threats for product and service design?

A. Economic B. Social and demographic C. Political and Competitive D. A & B E. All of the above

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

False

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

False

Using third-party logistics involves using your organization's logistics function to ship to customers that are not officially part of the supply chain

False

Web-based, retail businesses should be located near the customer to reduce their long distance phone charges

False

The maximum possible output given a product mix, scheduling difficulties, quality factors, and so on is:

Sele effective capacity

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

True

Continuous production has been a significant factor underpinning the U.S. standard of living over the last century.

True

Correlation measures the strength and direction of a relationship between variables.

True

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

15 chairs/worker/day

Good forecasting requires which of the following element(s)?

A. timely B. accurate C. reliable D. cost-effective E. All of the above

The more current capacity exceeds desired capacity, the greater the opportunity for profit.

False

Which of the following is not a step in the forecasting process?

Eliminate all assumptions.

This concept is defined as the consideration of events and trends that present threats or opportunities to a company?

Environmental scanning

Which of the following is the last step in the procedure for making location decisions?

Evaluate alternatives and make a selection

Which of the following activities is important in achieving effective use of workers and equipment?

Facilities and Layout

A Gantt chart is a basic scheduling tool that works best for high-volume systems.

False

A cafeteria line would be an example of a process-focused layout.

False

A flow process chart is helpful for visualizing the portions of a work cycle during which the operator and equipment are busy or idle.

False

A manufacturing cell allows the production of a wide range of very different products.

False

A strategy that emphasizes convenience for the customers would probably select a single very large facility.

False

E-commerce involves business-to-business (B2B) interaction only.

False

Ergonomics is the use of computers and robots in the workplace.

False

Location decisions are basically one-time decisions usually made by new organizations.

False

Once accepted by managers, forecasts should be held firm regardless of new input since many plans have been made using the original forecast.

False

One of the main advantages of standardization is that it increases the potential variety of products.

False

Operations, marketing, and finance function independently of each other in most organizations.

False

Outsourcing tends to improve quality but at the cost of lowered productivity.

False

The current trend toward global operations has made capacity decisions much easier since we have the whole world in which to consider operations.

False

Scheduling in service systems may involve scheduling: (I) the workforce, (II) the equipment, and (III) customers.

I, II, and III

What type of relationship is there between accuracy and the forecast horizon.

Inverse

Which of the following statements about CAD is not true?

It is used successfully by all manufacturing companies

Accuracy in forecasting can be measured by

MSE

Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?

Marketing and Operations.

Which of the following is a potential shortcoming of using sales force opinions in demand forecasting?

Members of the sales force can have difficulty distinguishing between what customers would like to do and what they actually will do.

Which of the following approaches is consistent with the organization strategy, which is used to guide the operations function?

Operations strategy

_________ has/have helped firms to concentrate on their core business.

Outsourcing

What are the five time-based strategies?

Planning, designing, processing, changeover, delivery

Coordinating internal and external operations applies to which of the following?

Supply chain management

Which strategy focuses on reducing the time needed to accomplish a task?

Time-base strategy

What is the purpose of a value analysis?

To reduce cost and/or improve product performance

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

True

A company's supply chain involves the flow of materials and information from suppliers, through production, to the end users.

True

A schedule chart can be used to monitor job progress.

True

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

True

Advanced communications has aided globalization.

True

An advantage of a U-shaped production line is that it facilitates teamwork and flexibility in work assignments.

True

An advantage of work sampling, compared to a stopwatch time study, is that observations are spread out over a period of time in work sampling.

True

An example of an operational operations management decision is inventory level management.

True

Capacity decisions often involve a long-term commitment of resources which, when implemented, are difficult or impossible to modify without major added costs.

True

Which of the following is an example of an organizational strategy:

a) low cost b) high quality c) service d) variety e) all the above

Which of the following is not a type of operations?

advertising

Similar to that in manufacturing, the service scheduling hierarchy begins with __________ and ends with _________.

aggregate planning; master scheduling

A forecast based on the previous forecast plus a percentage of the forecast error is

an exponentially smoothed forecast

In work sampling, observations should be taken

at randomly determined times

Productivity growth is measured by:

b) [(Current Productivity - Previous Productivity) / Previous Productivity] X 100

Capacity in excess of expected demand that is intended to offset uncertainty is a

capacity cushion

In regards to supply chain management and the location decision, a primary challenge is to address _______________ distribution:

centralized vs. decentralized

Retail businesses often engage in ____________, the tendency to locate in close proximity to one another

clustering

When choosing a forecasting technique, a critical trade-off that must be considered is that between:

cost and accuracy

Logistics includes all of these except:

customer selection.

Forecast accuracy _ as the time period covered by the forecast _

decreases, increases

If the output rate is increased but the average unit costs also increase, we are experiencing:

diseconomies of scale

A disadvantage of global teams for product design is that:

ease of face-to-face meetings is absent since members are located everywhere

A behavioral approach to job design which increases responsibility for planning and coordinating tasks is job:

enrichment

Which productivity factor is included in a balanced scorecard:

financial

The type of layout in which workers, materials, and equipment are moved to the product as needed is:

fixed-position.

The methods analysis chart which describes the overall sequence of operations, transportation, storage, delays, and inspection is a:

flow process chart

The responsibilities of the operations manager are

forecasting, designing, planning, organizing, and controlling.

The more __________ a company's supply chain, the more difficult it is to ensure that the supply chain is managed ethically.

global

Having facilities, personnel, and operations located around the world is called:

globalization.

Which of the following is not a potential benefit of the use of self-directed teams?

greater satisfaction for middle managers.

Which of the following would tend to increase the importance of supply chain management?

increased globalization.

Computer-integrated manufacturing integrates ______________ with manufacturing

information from across the organization.

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

reverse engineering.

If there is a good chance that one or a few employees could wind up in monotonous jobs, job __________ can be a good idea.

rotation

Which of the following is the last step in the capacity/scheduling chain?

scheduling

Which of the following is not a key factor of competitiveness ?

size of organization

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems? .

sustainability

Scheduling pertains to:

timing the use of specific resources.

Organizations with fixed, perishable capacity can benefit from:

yield management.