BUS205

The most important factor regarding text messaging should be to ensure that there is enough text to convey the intended message. As a sender, one should NOT ________.

"over abbreviate."

Which of the following words is considered slang?

Canned

Which of the following is a highly valued business skill?

Effective Communication

Choose the most accurate answer:

Emotional current is the prevailing feelings regarding current organizational issues and it reflects how employees feel.

An average English sentence length for most pieces of writing is 8 to 10 words.

False

Communication takes only one linear form when communicated from party A to party B.

False

Instant Messages are a relatively brief exchange of information sent via portable devices, with a maximum size of 160 characters.

False

Organizational Communication Styles and Structures are neither economic systems nor social systems.

False

Productivity and employee engagement are not related.

False

The Communication Cycle is the incomplete path that occurs between sender and receiver.

False

The first step in the Transformational Communication Cycle is to determine where and when one should communicate in order to optimize the result.

False

The most common paragraph arrangement ends with a supporting sentence.

False

The most recent model of the Communication Cycle listed in this text and widely used is the linear "Sender-Message-Channel-Receiver Model.

False

The opening paragraph of any business letter should steer away from telling the recipient why the correspondence is sent.

False

The three essential steps of the writing process are planning, researching, and revising.

False

With today's technology, it is important to send documents quickly.

False

Select the sentence that is the least discriminatory.

Ms. Martinez was selected for the position.

Which of the following is not one of the six steps of the Burnes' Transformational Leadership Model?

None of them

Which of the following statements sounds discriminatory?

Our team consists of 18 crew members and a Cuban engineer.

Acceptable Use Policies (AUPs) are:

Policies that regulate to a certain degree the communications of a business or a school.

Which of the following is not a "Soft Skill"?

QuickBooks certification

Which of the following is NOT a part of the Block style business letter?

The date, closing, title and name are indented seven tab stops to the right.

Which of the following expressions would be considered a cliché?

Think outside the box

Which of the following is an example of an active sentence?

Tony picked up the apple.

Better writing and speaking net more profit and lead to effective communication, team building and goodwill; which are factors that lead to engaged employees and successful organizational results.

True

E-mail is becoming the most common form of business communication for both internal and external environments.

True

Effective communication leads to organizational fluency, customer satisfaction, and profit.

True

The chances of receiving a positive response are higher if the message is effectively crafted and delivered.

True

The concluding paragraph of a business letter typically thanks the recipient for taking the time to review the information presented.

True

The grapevine is network of communication that takes place between employees at the water cooler, around the copy machine, in the workroom or in the hallways before or after a meeting.

True

The use of slang in business writing can create exclusion.

True

Unrelated ideas should not be place together in a paragraph.

True

When the level of expectation is set appropriately, the receiver will accept information more readily.

True

Goodwill is essential to:

adding value to a business beyond its tangible assets.

Which of the following is NOT a form of internal communication?

an invoice

A paragraph arranged in the most commonly used format:

begins with a topic sentence.

Which of the following is the longest part of the writing process?

composing

Which of the following should you consider when in the planning stages of writing?

intent, length, format, and audience

A business memorandum (memo) is usually sent as an ________ document to accomplish some task within an organization.

internal

A well structured sentence should:

relate to a single topic or idea.

Claude Shannon and Warren Weaver developed a model for radio and telephone technologies, in which there were three primary parts:

sender, channel, receiver

When using acronyms, if you have any doubt that your reader is familiar with the initials, the best practice is to:

spell out the words the first time and follow them with initials in parenthesis.

The communication cycle is:

the complete path of communication that occurs between sender and receiver.

Which of the following factors is NOT involved in sentence fluency?

using clichés and idioms to make a specific point