BUSG 240 FINAL EXAM STUDY GUIDE

Which of the following would be the best wording to use on a résumé?

"Supervised staff of six employees."

best persuasive messages:

-openly address audience motivation -understand and respect cultural differences. -sensative to organization's cultures - establish credibility -use positive/polite lang.

situations where direct approach= effective

-successful w/ receptive aud. -will dive into details close relationship: message= neutral/welcome

Strategies of Establish credibility for persuasive messages:

1.use simple language 2. support message w/ facts 3. identify sources 4, be an expert 5. establish common ground 6. be objective

AIDA: organizes messages into 4 phrases.

A:attention I:interest D:desire A: Action

You should include a title fly with business reports when you want to

Add a touch of formality to the report.

One example of an effective career objective is, "A fulfilling position that provides ample opportunity for career growth and personal satisfaction."

False

The main purpose of a résumé is to list all your skills and abilities.

False

Which of the following is the best heading for the close of a formal report?

Summary

A good résumé is targeted for specific situations and prospective employers.

True

Most employers now conduct online searches about promising candidates, and many have rejected applicants because of what those searches have revealed.

True

The education section of your résumé should list courses that have directly equipped you for the job you are seeking and indicate any scholarships, awards, or academic honors you have received.

True

The introduction is a good place to tell readers why they should be concerned with your topic.

True

When you're applying for jobs, assume that potential employers will search online to learn more about you.

True

You should keep ________ of your résumé on hand, in case a prospective employer wants you to send your résumé in the body of an email message.

a Plain-Text version

Posting a job opening on a major job board such as Monster is often

a company's last resort, after it has exhausted other possibilities for finding desirable candidates.

According to your textbook, the least desirable way to include keywords in a résumé is in

a standalone keyword summary.

The term another name for a synopsis in a technical or professional report.

abstract

To help ensure accuracy, the table of contenits for a formal report should be prepared

after the report is complete, thoroughly edited, and proofed.

effective persuasive messages:

align message w/ aud. existing motivation

Customizing your résumé for each job opening is

an important step in showing each employer that you will be a good fit.

negative message:in order to minimize damage to bus. relationships and encourage acceptance

analyze the situation

persuasion

attempt to change audience attitudes, beliefs, or actions

When it comes to length, an application letter should

be short-no more than three paragraphs.

focus on advantages for reader: tax break , grandeur.

benefits

aspect of the indirect approach establishing common ground w/ reader; neutral uncontroversial statement

buffer statement

product is relevant and useful to audience

building interest

An effective résumé design looks

clean and professional.

managers must commit to sharing open ______ ______.

communication channels

social media challenges: responding to online rumors and attack on ____ ____

comp. reputation

The text of a proposal

consists of the introduction, body, and close.

Unlike reports, most proposals

contain few supplementary parts .

bait and switch tactics :

deceptive, unethical; one item is advertised but switched to another item when he/she comes in.

argument focusing on truthfulness and nondeceptive

ethical persuasive argument

Starting with your initial contact and continuing throughout the interview process, you should

explain how your skills and accomplishments will meet the needs of the employer.

The employer's goal in the initial screening interview is to

filter out applicants who are not a good ft for the position.

An executive summary

gives a fully developed & version of the report

The best way to handle frequent job changes on a résumé is to

group similar jobs under a single heading.

When mailing a résumé, it is a good idea to

have it delivered via Priority Mail in a cardboard mailer.

An ideal approach to proofreading a formal report or proposal is to

have two people review it-one who is an expert on the topic and one who is not.

The best way to find job opportunities is usually

identifying the companies you want to work for and focusing your efforts on them.

The four tasks involved in completing business reports and proposals include all of the following except

illustrating .

When composing a résumé without much relevant work​ history, the best thing to do with an unrelated​ part-time job is​ _____.

increase its relevance by including the​ job-related skills you gained

prompts audience to imagine how solution is beneficial to them

interest section of persuasive message.

Which of the following is not included in the prefatory parts of a formal report?

introduction

Urging readers to act in the close of a proposal

is an effective and reasonable strategy .

Contacting people in a job candidate's online network for background information

is becoming more common among employers.

Using your résumé to tell employers you are detail oriented, a team player, and a hard worker

is generally not helpful unless you also include concrete proof and evidence to support your claims.

The best approach to preparing a résumé is to

learn as much as you can about who may be reading it, and be sure to meet their needs.

During the question-and-answer stage of an interview,

let the interviewer lead the conversatio

When responding to questions during a job interview, you should

look for opportunities to frame your answers as brief stories rather than simple declarative answers.

To achieve the best physical appearance for your résumé, you should

make subheadings easy to find and easy to read.

The letter of and the letter of acceptance are used to

make sure everyone is clear about the report 's intent-

Which of the following would best support your ability to negotiate a starting salary?

market demand for your skill set

An optional section containing activities​ and/or achievements can make you a​ _____ job candidate if it reflects your interest in that particular industry and shows a desire to improve existing skills.

more attractive

gain reader's acceptance of bad news when composing a ___ message

negative

The vast majority of all job openings in the United States are

never advertised to the general public.

Putting "References available upon request" at the end of your résumé is

not necessary since the availability of references is usually assumed.

The best time for college students to begin developing a job-search strategy is

now-even if they are a year or more away from graduation.

The​ "Education" section of a résumé supporting a specific job lists​ _____.

only courses relevant to the new position to show preparation

on the answers you give and any questions you ask are known as Interviews in which the interviewer adapts his or her line of questioning interviews.

open - ended

In the middle section of a job application letter, you should

organization. present your strongest selling points in terms of their potential benefhit to the

Your ________ is an essential part of your potential quality as a new hire.

perceived ability

a positive force aligning business individual interests w/ whats best for audience

persuasion

Because application letters are messages , t he AIDA approach is ideally suited for them

persuasive

product benefits may be

practical and/or emotional

When preparing your list of references,

prepare a reference sheet using the same layout as the résumé.

Applicant tracking systems use keyword filters to

rank desirability of incoming résumés for current openings.

Regardless of a candidate's work experience, the prime source of jobs in general appears to be

recommendations from current employees.

When employers find lies on an applicant's résumé, most will

refuse to hire the applicant, even if it means withdrawing a formal job offer.

Unsolicited application letters to prospective employers

require more research than solicited letters .

The second stage of interviews (following screening) is the

selection

product focused: key features

seller

most attractive features of a product

selling points

Youll impress prospective employers with your application letter if you

show that you know something about the company and its marketplace.

Interviews in which job candidates are asked how they would respond to various hypothetical situations on the job are known as interviews.

situational

When you describe your work experience on your résumé, you should

start with your most recent job and work back chronologically.

demographic

statistics easily measured and quantifiable : age, gender, occupation, income, and education.

The​ "_____" section of a résumé lists your most​ compelling, job-specific skills.

summary and qualifications

Formal proposals contain many of the same components as other formal reports, however, there is a difference

text.

When developing a chronological résumé, the experience section should include

the employer's name, your job title and the dates you held the position.

When you're writing an application letter to accompany your résumé,

treat it with same care that you took with your resume .

When writing your résumé,

use strong action verbs.

An infographic résumé uses ________ to convey a person's career development and skill set.

visual metaphors

During the interview, a candidate should ask questions about

what the company is looking for in a new employee .

employee expression of concern internally via company ethics or externally social/ news media

whistleblowing

Researching an organization before an interview

will show you understand the importance of investigation and analysis .

One of your first steps in preparing to seek employment should be to

write the story of you, including what you're passionate about, your abilities, and so forth.

If you are just graduating from college and have limited professional experience,

your chronological; should probably list educational qualifications before listing experience.

The contact information on a résumé should include​

your​ address, phone​ numbers, email​ address, and your​ website(s) or blogs when relevant to the job